Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. Agents conveniently access these courses from their workstations.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

Productivity 52

Productivity Product Custom Virtual Classroom 52

eLearning Brothers

MAY 16, 2017

Two things differentiate the product from any other offering available today. Until now no one has given you the source files because companies are not willing to let the customers modify the material or change the IP. We are flipping this model on it’s head and are giving the user full control of what the end product looks likes.

Courseware 107

Courseware Harassment Training Blended Learning Custom eLearning Development 107

TechSmith Camtasia

AUGUST 29, 2012

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales. This form is for both Customer Service and Tech Support.

Customer Service 74

Customer Service TechSmith Services Custom 74

LearnDash

JULY 13, 2021

But it is a more portable form of professional development for your learners, unlike organization- or product-based certification. Their initial training program not only covers drink preparation, but also introduced new hires to the history of Starbucks, their company values, and details about their production and harvesting methods.

Course 297

Course Mash-up Mashups Compliance Training 297

LearnDash

OCTOBER 8, 2020

And when employees are satisfied with their work, they are often more productive as a result. Instead, businesses are turning to online courses to help develop employees—both new and old—as they adjust to changing work conditions. Products and services: train employees, both new and long-term, in your products and services.

Compliance Training 279

Compliance Training Diversity Training Online Training 279

Learning Pool

MAY 12, 2021

As providers of one of the most feature-rich open-source Learning Management Systems on the market, Learning Pool, the leading e-learning solutions provider, is thrilled to have made the 2021 list for ‘Top LMS for Product Training’ by eLearning Industry. . customer experience. customer reviews. company’s customer retention.

Compliance Training 82

Compliance Training LMS Productivity Product 82

Fly Plugins

DECEMBER 5, 2023

Remote Work Productivity and Collaboration I have been working from home since 2014 before it was cool and long before the COVID-19 pandemic accelerated the adoption of remote work. This is also a great one to launch at the start of the year when people are making their new year resolutions.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

Infopro Learning

JANUARY 29, 2020

When planned and implemented correctly, your onboarding program will help you increase employee retention, boost productivity, increase profits and create your brand advocates. In this article, we are going to share with you what makes effective onboarding crucial to success for both your new hires and the entire organization.

Effectiveness 251

Effectiveness Case Study Study Reputation 251

Adobe Captivate

OCTOBER 12, 2018

This is good news if you want to follow a carer path in this industry. Great news for student s in Ireland, Northern Ireland and the UK is that the government now subsides college fees for both the unemployed (mature students full tuition paid) and for people currently working in any sector (90% of the college fees are paid).

Instructional Design 40

Instructional Design Instructional Instruction Design 40

Gyrus

SEPTEMBER 24, 2018

He said, “GyrusAimTM Learning Cloud success is due to product innovation, robust cloud solution, flexibility and seamless integration capabilities that help our clients deliver learning solutions for the modern workforce. About Gyrus. The company is headquartered in Richmond, Virginia. For more information, please visit [link].

Learning Portal 140

Learning Portal Portal LMS Industry 140

Thinkdom

OCTOBER 16, 2023

As an L&D professional, you know how important it is to keep your employees engaged, motivated, and productive. We’re talking about doom scrolling - the act of spending an excessive amount of time reading large quantities of negative news online. And more importantly, how does it affect our professional productivity and learning?

Custom 52

Custom Solution Help Compliance Training 52

TalentLMS

JULY 24, 2023

Provide continuous support to your customer support team According to Quality Assurance and Training Connection , turnover in the call center industry averages 30% to 45%. Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality.

Performance Support 93

Performance Support Support Teams Custom 93

Roundtable Learning

MAY 1, 2024

AR can be utilized for product knowledge gaps, product visualization, and customer service training. By providing in-depth product knowledge through interactive digital elements, custom augmented reality programs empower employees to acquire knowledge and apply it right away. Storing products?

Augmented Reality 52

Augmented Reality Blended Learning Examples Training 52

Infopro Learning

FEBRUARY 28, 2020

The good news is that there are several tried and tested training strategies that can help engage your remote teams. This sums up to an increase in work efficiency and a definite increase in productivity. Video content can be watched whenever and wherever it is most convenient for individual employees. Personalize Training Content.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Epilogue Systems

APRIL 9, 2024

This could range from recommending music based on past listening habits to providing custom news briefings or travel suggestions. This is especially useful in professional settings where software complexity can be a barrier to productivity. This inclusivity enhances accessibility for a wider range of users.

Digital 40

Digital Voice Cloud Computing Privacy 40

Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

Expert 40

Expert Productivity Product Teams 40

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Chatbots And Virtual Assistants – Organizations frequently use these for customer service and education.

Benefits 148

Benefits Course Training Train 148

Edume

DECEMBER 4, 2018

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs.

Case Study 40

Case Study Productivity Product Study 40

The Learning Dispatch

SEPTEMBER 2, 2020

For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training. Often cited advice for those new to working with teams remotely is the importance to over communicate. More Resources.

Convert 52

Convert Lesson Personal Personalization 52

Gyrus

DECEMBER 21, 2017

Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions. “We are always focusing on customer needs, product innovation and services."

Compliance Training 113

Compliance Training Association Learning Management System Compliance LMS 113

Paradiso Solutions

DECEMBER 21, 2023

It’s more than just having a stellar product or ample funds—it’s about effective franchise training. This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Why Does Franchise Training Matter: Key Benefits?

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

eLearningMind

APRIL 26, 2016

Those stories and links are displayed based on your personal preferences because social media and news websites know that they’ll score more click through when you connect information to your job, family, life, and overall circumstances. Why buy a product? It’s not happenstance: It’s marketing. Make it relevant and helpful.

Content 40

Content eLearning Strategy eLearning Market 40

Edume

DECEMBER 12, 2019

This works great for things like: Putting your ideal sales or customer service process in order of steps Equipment checks An ideal A-B route The team member drags the statements in the order they think is correct, they then tap to check their answers and get feedback if they were right or wrong.

Quiz 52

Quiz Authoring Productivity Product 52

TalentLMS

AUGUST 22, 2023

From onboarding courses to training on your products or services to development opportunities. Example: Adobe’s employee development program Adobe offers extensive training resources and support, including training on its own products, mentorship programs, and leadership development training. The other just sells the tablet.

LMS 52

LMS Market Authoring Tools Compliance Training 52

Gyrus

OCTOBER 31, 2017

We’re proud that our dedication to learning management technology and customer service has been recognized by the training industry” About Gyrus Gyrus Systems is the one-stop solution for the efficient management of any size training program. The company is headquartered in Richmond, Virginia.

Learning Portal 124

Learning Portal Portal LMS Industry 124

Time to Know

JANUARY 20, 2021

The Front-Line Manager is typically responsible for 80% of the workforce, playing a critical role in the productivity of the whole team. Sales and customer service representatives, delivery drivers, stock managers, and everyone involved in producing products can all fall under the auspices of the Front-Line Manager.

Management 52

Management Metrics Customer Service Performance Support 52

Jigsaw Interactive

JUNE 29, 2022

This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and how companies can know which end of the spectrum they’re on.

Quality 40

Quality Custom Customer Service Services 40

Matrix

JANUARY 14, 2020

The good news? Ensure your team members can access tools on the cloud or via a smartphone so that they don’t have to stay in their home office to be productive. Just like your standard employees, remote workers need access to the correct tools to remain productive. Keeping team members updated on news from the business.

Innovation 134

Innovation Teams Diversity Training Instant Messaging 134

Edume

JANUARY 13, 2021

Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. When your workforce is deskless, communication is inherently difficult.

Companies 52

Companies Compliance Training Customer Service Sales 52

Edume

JANUARY 13, 2021

Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. When your workforce is deskless, communication is inherently difficult.

Companies 52

Companies Compliance Training Customer Service Sales 52

Mike Taylor

JUNE 23, 2023

8) Last Week’s Most Clicked: AI-Powered Learning Design News & Notes Facts Don’t Change Minds This is a thought-provoking article that explores the role of propaganda in shaping public opinion and argues that it can be an effective tool for persuasion despite its negative connotations. Check it out for free!

Propaganda 52

Propaganda Cognitive Diversity Training Clipart 52

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills. That’s not a small ask!

Support 69

Support Teach Custom Skills 69

Litmos

AUGUST 3, 2018

Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. How do customers use your product, for example? How different is your new upgrade from the classic version they've been using for years?

Custom 74

Custom Customer Service Training Train 74

CLO Magazine

APRIL 14, 2024

At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. We also learned product knowledge. Helping new salespeople learn their organization, sales process, tools and product knowledge is common. What is sales enablement?

Sales 79

Sales Case Study Coaching Portal 79

LearnDash

MARCH 21, 2019

On the other hand, by investing in employee training, organizations not only improve the capabilities of their workforce, they also boost job satisfaction, which can lead to better productivity. Poorly-trained employees can contribute to production errors, or can lead to customer service complaints.

Cost 172

Cost Analysis Benefits Blended Learning 172

Paradiso Solutions

NOVEMBER 3, 2023

It’s all about giving employees the right skills and knowledge to offer top-notch food and drink services to customers. This training isn’t just for new hires; even experienced staff can benefit. It covers various areas like customer service, menu expertise, serving wine and beverages, and general service manners.

Compliance Training 52

Compliance Training Services Tips Metrics 52