article thumbnail

Standards organization to release metrics guidelines for L&D

CLO Magazine

The learning and development industry will soon have a new resource for metrics. But when it comes to metrics and benchmarking, L&D is still the wild west. But when it comes to metrics and benchmarking, L&D is still the wild west. Standardization is the hallmark of maturity in any profession,” Vance says.

Metrics 89
article thumbnail

Speaking the language of your business peers through the right success metrics

CLO Magazine

This means that learning and development metrics need to evolve beyond vanity metrics that fail to show learning’s true impact on business performance. Qualified leads, cost per acquisition, customer churn rate and customer lifetime value are just some of the metrics that marketing uses to prove its worth to the wider organization.

Metrics 99
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Magazines 101: Types & Content Creation Secrets

Kitaboo

Digital magazines utilize modern-day advancements by incorporating dynamic elements such as animations and interactive links, which enhance their informativeness and visual appeal. In this post, we’ll discuss the various types of digital magazines and provide insider secrets for creating compelling content.

article thumbnail

ISO publishes new recommendations for L&D metrics

CLO Magazine

The International Organization for Standardization released its recommendations for learning and development metrics in late June 2023. The document includes 52 recommended L&D metrics for large organizations and 19 for small and mid-size organizations, as well as definitions, examples and formulas for how to use them.

Metrics 41
article thumbnail

Malicious metrics

Clark Quinn

The notion was what we irreverently termed the ‘Cosmo quiz’, those quizzes that appeared in Cosmopolitan magazine about “how good a Y” you are, where one takes quizzes and then adds up the score. So, in addition to asking the questions, we’d share with them what we’d learned about them as learners.

Metrics 194
article thumbnail

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Chipotle, for example, has an employee turnover rate of 80%, writes QSR Magazine. Don’t worry, retail and hospitality leaders—your metrics are coming up! For some QSRs, this is a low figure.

Metrics 100
article thumbnail

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. I did a quick search for resources and here's what I found.

Metrics 115