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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Customer Support: Providing timely solutions to enhance the customer experience and reduce churn. Barrier selling used affirmative questions, leading to open-ended questioning.

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Business-aligned strategies for Performance Transformation: An Interview with Anu Galhotra, VP, Learning Solutions, Infopro Learning

Infopro Learning

So, for organizations it is now imperative to provide opportunities for learning and development to support employee success as well as business growth. Learning is a journey, where experiences and interactions contribute to overall performance. Myth 3: It is easier to identify high performers in a classroom environment.

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Transforming Life Science Sales through Behavioral Change

PDG

sales coaching Transforming Life Science Sales through Behavioral Change Written By: Sean Frontz December 14, 2023 – 7 min read In my 25+ years working with sales teams, I’ve witnessed firsthand how changing behavior creates a transformative impact. Sales leaders play a crucial role here. Was it fear?

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Psychological Safety: 7 Strategies for Creating a Supportive Learning Environment

Learning Rebels

Clark’s perspective, “the absence of psychological safety can inflict devastating emotional wounds, neutralize performance, paralyze potential, and crater an individual’s sense of self-worth.” So, what can we do to support people better in this fragile state of learning? Behavior model. Advocate for consistent behaviors.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Uncovering the Top Reasons Why Performance Support Improves Organization Performance

IT Training Department Blog

Performance support is one of the most powerful types of training possible. Performance support on the other hand is focused, easy to scan, and helps you do a single task quicker than any other type of training. You’ll learn about how performance support can be put to the best use.

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The Shifting Landscape of Commercial Training in Pharma

Infopro Learning

Evolving Business Needs: You must continuously adapt programs to support shifting commercial goals. Technology Integration: Seamlessly incorporating new technologies into learning and performance support is an ongoing challenge. Impactful: Measurably improve knowledge and performance.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.