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How to Create a Successful Customer Service Training Program

Infopro Learning

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention.

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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Learning Pool releases Learning Analytics Maturity Model to help organizations understand Learning Analytics journey

Learning Pool

During the summer, Learning Pool launched its diagnostic tool, the Learning Analytics Maturity Model (LAMM) to help organizations assess where they are in their Learning Analytics journey. The Learning Analytics Maturity Model, otherwise known as LAMM, takes 10 minutes to diagnose. As a response to Donald H.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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HOW TO PROVE THE VALUE OF YOUR L&D TEAM

Learnnovators

You’re responsible for the development of everyone in the organization, and yet no one takes you seriously. The thing that L&D teams around the world most struggle with is to prove the value of their work. You’re going to have a hard time convincing anyone in your organization about the value of your team.

Teams 246
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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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Customer service success for Learning Pool with double Gold Stevie Awards win

Learning Pool

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.