TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Dashe & Thomson

APRIL 17, 2011

I said in my last post that Kirkpatrick’s four levels were all about the training itself rather than how the training affects organizations. It was an opportunity I couldn’t miss. So I went to the workshop. Well, based on where Kirkpatrick and his son James are today, I was completely wrong.

Kirkpatrick 168

Kirkpatrick Social Learning Social Networks Blogging 168

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training.

Case Study 91

Case Study LMS Customer Service Training 91

Dashe & Thomson

DECEMBER 30, 2010

Of course, the person “next to you” might just as often be consulted via email or other online tool, but it doesn’t change this fact: the amount of workplace learning done in formal training sessions is a tiny fraction of of the learning that takes place one-on-one, between coworkers. The difference: peer-to-peer interaction.

Social Networks 124

Social Networks Blended Learning Social Wiki 124

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Wahoo Learning

NOVEMBER 10, 2022

In this guide, we take a look at channel sales and its many benefits, as well as some elements to consider in your planning. What is Channel Sales? Channel sales is a sales strategy whereby a company sells a product or service through another company, to make the product or service available to the chosen market.

Sales 52

Sales Guide Metrics Performance Support 52

Instancy

SEPTEMBER 12, 2023

This flexibility comes from its training methodology. This flexibility comes from its training methodology. Generative models like GPT-3 are trained on massive corpora of text from the internet, books, and other sources. Leading companies already use it for everything from optimizing search to automating customer service.

Business 52

Business Enterprise Diversity Training Compliance Training 52

learnWorlds

AUGUST 10, 2022

Sales funnels can be a mystery to even the savviest of business owners. As a course creator or an online business, you rely on a steady stream of new customers to keep the revenue flowing, right? So, how do you optimize your sales process to make it as efficient as possible? 1 What Exactly Is A Sales Funnel?

Sales 52

Sales Metrics Business Convert 52

learnWorlds

DECEMBER 20, 2023

In today’s dynamic and inclusive business landscape, women make significant strides in entrepreneurship , contributing to economic growth and innovation. According to American Express, women-owned businesses make up 30 percent of all businesses in the US and are already generating about $1.5 trillion in revenue.

Ideas 52

Ideas Business Portfolio Internationalization 52

Acorn Labs

APRIL 16, 2024

Performance review conversations are often useless interactions that don't drive employee or business success. We'll dive into how you can turn performance conversations into impactful interactions to drive business success. Better feedback exchange through a two-way dialogue between managers and employees.

Conversation 52

Conversation Performance Support Performance Learner 52

Dashe & Thomson

MARCH 29, 2011

The material is being written at an 8th grade reading level and, for the most part, the training content is pretty straightforward. It covers topics like filling and emptying propane containers, and federal codes and regulations as they relate to the training tasks. So, no big deal, right? The cause and effect is easy to understand.

Social Networks 145

Social Networks Blended Learning Wiki Delicious 145

Degreed

APRIL 24, 2024

They all want to know how learning helps them complete their leg of the race, and that answer is different for all three. Executives need business alignment, employees need growth and managers need clear strategies to develop team members. How can L&D professionals give employees enough time to learn work?

Metrics 52

Metrics Companies Suite Juice 52

Docebo

FEBRUARY 23, 2022

5 tips to promote ongoing online employee training in your organization. Employees are the lifeblood of your organization, which is why it’s crucial to provide them with the training tools, learning programs, online training solutions they need to achieve success. Develop accountability standards.

Organization 130

Organization Online Mentoring Training 130

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Training Orchestra

JANUARY 7, 2022

If you’re running a training business, whether it’s brand new or an established brand, you may be wondering how you can further grow your business, attract new clients and find the right training software to boost your economic performance. Running a training business: building a rock solid foundation.

Performance Support 52

Performance Support Business Performance Training 52

eFront

NOVEMBER 14, 2017

We know that not all employees embrace training and development opportunities with open arms. In fact, for some employees, words like “workplace training” and “eLearning courses” can be downright fear-inspiring. These learners could be concerned about the time pressure when having to juggle work and training.

Quality 65

Quality Learner eLearning Consultant Sales 65

Epilogue Systems

FEBRUARY 27, 2024

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. It’s a labyrinth of possibilities, but navigating it successfully requires a new kind of compass: a digitized customer experience (DCX). Digitizing Customer Experience (DCX): What is DCX?

Digital 52

Digital Custom Customer Service Metrics 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Want to take your business to the next level? Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . Product Knowledge Training Objectives (and Use Cases). What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Want to take your business to the next level? Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. Product Knowledge Training Objectives (and Use Cases). What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. And it’s relatively easy to find them because businesses have expanded globally, and the purchasing technology is in place. But as a result, attracting and retaining customers is more demanding than ever. What is customer engagement?

Custom 52

Custom Strategy Authoring Tools Training 52

The Performance Improvement Blog

DECEMBER 3, 2013

It’s as if companies forget everything they know about customer service when they build a Web site. The IT wizards work their magic behind a curtain and the marketing and sales folks accept whatever bells and whistles are handed to them. This seems to describe much of what goes on in Web site development today.

Customer Service 147

Customer Service Site Web Services 147

Axonify

NOVEMBER 10, 2017

Learn how a retailer, grocer, distribution center, contact center, pharmaceutical firm, and financial institution are modernizing learning at their organizations and driving real business results. However, they share one common goal—achieving top performance out of their employees to deliver on a specific business outcome.

Corporate Learning 100

Corporate Learning Examples Companies Compliance Training 100

Disprz

FEBRUARY 16, 2023

Reskilling is the process of training employees to acquire new skills for handling a different role in the company. For instance, an in-store sales rep is reskilled to work as a customer service executive to drive e-commerce sales. Reskilling creates a win-win for both businesses and employees.

Blended Learning 52

Blended Learning Asynchronous Synchronous Metrics 52

Epilogue Systems

JANUARY 11, 2024

Both have transformative potentials, but they differ fundamentally in their applications and implications. Artificial intelligence (AI) has become a driving force behind innovation, reshaping industries and pushing the boundaries of what technology can achieve. Why is Generative AI Important?

Predictions 52

Predictions Blended Learning Analytics Case Study 52

Epilogue Systems

JANUARY 11, 2024

Both have transformative potentials, but they differ fundamentally in their applications and implications. Artificial intelligence (AI) has become a driving force behind innovation, reshaping industries and pushing the boundaries of what technology can achieve. Why is Generative AI Important?

Predictions 52

Predictions Blended Learning Analytics Case Study 52

eLearning 24-7

FEBRUARY 26, 2024

The issue, which folks posted about, appeared in the OpenAI Developer’s forum. What if you, as someone overseeing L&D, Training, HR, or whatever department, were unaware, and your employees were using GPT-4 when these bugs appeared? I doubt they went to the OpenAI Developer’s Forum or jumped over to Reddit.

Association Learning Management System 75

Association Learning Management System LMS Authoring Tools Association LMS 75

Wahoo Learning

JULY 4, 2023

Channel partner onboarding refers to the process of integrating new partners into a partner network, enhancing your relationship and enabling them to promote, sell and support your products or services to a wider audience of end-users. Develop an onboarding plan outlining the objectives, timeline and key deliverables from each side.

Metrics 52

Metrics Performance Support Sales Guidelines 52

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. It improves training efficiency and effectiveness and expands its reach.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

Limestone Learning

SEPTEMBER 30, 2021

Join Grace Tacot, Strategic Customer Success Manager at LearnUpon, as she shares how to create the best course content with materials you already have. You’ll learn: How to develop a course based on your training needs. Common materials and tools used to create a training course. Tuesday, October 5, 2021, 9 a.m.–10

Free 136

Free Diversity Training Compliance Training Brandon Hall 136

IT Training Department Blog

JANUARY 23, 2024

There’s no magical solution for training that can resolve all workplace problems and training needs. That’s why it’s essential to have a comprehensive solution that spans both off-the-shelf and custom solutions. Any type of training used for more than your company is off-the-shelf learning.

Diversity Training 67

Diversity Training Compliance Training Solution Corporate eLearning 67

Limestone Learning

OCTOBER 28, 2020

What a great time to catch up on work and even do a bit of professional development. You’ll expose these powerful ideas and illustrate their significance through a number of examples drawn from the training programs of major corporations. “ Leaves, tree, red ” by Peng Sun is licensed by Pixabay. Tuesday, Nov. 3, 2020, 12 p.m.–1

Free 133

Free Diversity Training Compliance Training Blended Learning 133

Litmos

DECEMBER 3, 2020

This is not a surprise — this year’s COVID-19 pandemic has brought in more business for online retailers as people stay home. US eCommerce sales are projected to grow 18% to $710 billion this year, even as delivery time slows due to demand and other issues. The last thing you need is a crew of burned out customer service reps.

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52

KnowledgeCity

MARCH 30, 2022

One tactic some employers use to increase retention and attract new talent is by beefing up and diversifying their training programs. From an employer perspective, training produces employees who are more qualified, productive, and engaged. How Learning and Development Can Be Used in Recruiting.

Diversity Training 52

Diversity Training Compliance Training Benefits Authoring Tools 52

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

Program 52

Program Compliance Training Effectiveness Create 52

KnowledgeCity

MARCH 23, 2022

Companies have invested less in skills and workforce training since the 1970s. Instead of providing skills, training from within, and improving their current workforce, companies take other routes. Instead of providing skills, training from within, and improving their current workforce, companies take other routes.

Skills 92

Skills Companies Job Problem 92