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Standards organization to release metrics guidelines for L&D

CLO Magazine

The learning and development industry will soon have a new resource for metrics. But when it comes to metrics and benchmarking, L&D is still the wild west. But when it comes to metrics and benchmarking, L&D is still the wild west. Standardization is the hallmark of maturity in any profession,” Vance says.

Metrics 89
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16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Chipotle, for example, has an employee turnover rate of 80%, writes QSR Magazine. Decreasing labor costs below the 30% of total expense average can also enable QSR leadership to invest savings back into the business.

Metrics 100
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CrossKnowledge featured in the 2023 Training Industry Leadership Training Companies

CrossKnowledge

Training Industry today announced its selections for the 2023 Top Training Companies™ lists for the Leadership Training sector of the corporate learning and development (L&D) market. Receiving this recognition for the 8th year rewards our on-going commitment to provide innovative leadership training that has impact.

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The leadership coaching revolution is here

CLO Magazine

A majority of organizations around the world are investing in leadership coaching to ensure their employees have the critical knowledge, skills and experience to remain competitive. Over 40 percent of these organizations report their spending on leadership coaching has increased from 2020 to 2021. So what has changed?

Coaching 114
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The Business Case for Leadership Development

CLO Magazine

In recent years, CLOs have faced growing headwinds when it comes to making a business case for leadership development. And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Yes, Leadership Development Works.

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Implications of the ESG agenda for leadership

CLO Magazine

On the one hand, we have digital disruption: new tech innovation disrupting the business model of incumbents — think Netflix, Uber, Airbnb, Spotify, WhatsApp, Amazon. There are implications on the business side. Today’s business leaders need to see addressing social challenges as at the heart of their job description.

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Measure what matters

CLO Magazine

As she took stock of the current state of her team, she realized that they measured very little of their work, and reported nothing to the business. So, as someone steeped in metrics and analysis, she decided her team was going to measure the ROI of the function to prove the value of the function to the company. smile sheets).

Metrics 78