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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] This is without a doubt the first time I’ve ever heard anyone say they hate reading. Properly d.

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Save your clients from themselves

Making Change

Look up their company in Wikipedia or business databases. You can also use the toolkit as a mega-job aid as you start a new project. You can download these notes as a custom PDF. Later, you can reuse the notes fields and download new PDFs as many times as you want for new projects. What’s their background?

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events. Properly d.

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

But why is video so much more effective at accelerating innovation than, say, print – or even eLearning? Because video is, apparently, a perfect manifestation of social learning theory. Properly d.

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What corporates can learn from the Top 10 Tools for Learning 2012

Jane Hart

This was the concept behind the successful BT Dare2Share project , and Dixon’s Retail. Both projects written up courtesy of the UK TowardsMaturity website.). With the many 3rd part apps available, a simple WordPress site can also be customized and configured in many different ways, eg. 10 - Wikipedia. 6 - Dropbox.