Remove Customer Service Remove Enterprise Remove Knowledge Base Remove Organization
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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. Develop Role-Based Learning Journeys. Final Note.

Knowledge 410
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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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qwerty

Xyleme

The need for agility and adaptability is greater than ever, making it essential for organizations to invest in learning and development (L&D) to remain competitive and keep up with the pace of intelligent content development. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52
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Crafting Training Videos for Employees: A Guide

Kitaboo

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use.

Video 52
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Understanding the Role and Impact of a Help Desk Job

Epilogue Systems

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

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Understanding the Role and Impact of a Help Desk Job

Epilogue Systems

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

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The Killer App of Workflow Learning? A chatbot

Mobile Coach

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.