TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Add images.

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Knowledge Base Knowledge Scanning Write Blog 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

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Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

Diversity Training 105

Diversity Training Help Companies Performance Support 105

Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. While applying practical know-how and product-related expertise at work, training on soft skills can help employees enhance teamwork and encourage a more productive work environment.

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Video Diversity Training Compliance Training Guide 52

Instancy

FEBRUARY 26, 2024

Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention. Adaptive Content Generation: Need training on a new product or process?

Blended Learning 52

Blended Learning Custom Education LMS 52

TalentLMS

JUNE 13, 2024

Here’s how an AI-based LMS can boost your learning strategy. Personalized learning paths AI analyzes learner data, including past performance, strengths, weaknesses, and learning styles. And most importantly, you ensure training supports their individual learning and career goals.

LMS 52

LMS Benefits Authoring Tools Metrics 52

Hurix Digital

JANUARY 4, 2024

RPA uses automation technology to perform human tasks. This allows agents to focus on providing personalized and efficient service. Knowledge Management: Attended bots can help employees access and retrieve information from knowledge bases or internal systems, facilitating faster and more accurate decision-making.

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Scanning Metrics Analysis Customer Service 52

WhatFix

MAY 11, 2023

As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies. Workplace training enables employees to gain the knowledge required to perform their duties while contributing to their organization.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

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Diversity Training Microsoft Coaching Customer Service 52

IT Training Department Blog

AUGUST 3, 2023

Cutting-edge technology being adopted by companies typically means increased productivity and effectiveness. Only companies that provide sufficient professional development opportunities for employees will reap the benefits of technology launched to help the business perform better.

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Roles Performance Support Training Train 94

Epilogue Systems

MARCH 6, 2024

By embracing process automation, companies are not just streamlining workflows; they’re catapulting themselves into a realm of heightened productivity and strategic advantage. Improved Customer Experience : Faster and more accurate processes lead to better customer service.

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Examples Benefits Metrics Compliance Training 52

ReadyTech

MAY 9, 2018

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The letter complimented our support team’s “responsive, professional and courteous” assistance. We are perfectionists with our classes, and ReadyTech’s support meshes well with that expectation of perfection for our classes.

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Performance Support Support Virtual Teams Customer Service 49

Play.ht

APRIL 15, 2024

From customer support and content creation to messaging and search engines, the best AI chatbots of 2024 are giving their users efficiency, customization, and real-time interaction capabilities. Pros: Versatile across many use cases, from customer support to creative writing.

Privacy 40

Privacy Search Google Engineering 40

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. It describes both the training of employees to perform their work and the organization’s ability to gather and disseminate information and knowledge. What is corporate learning?

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Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. It describes both the training of employees to perform their work and the organization’s ability to gather and disseminate information and knowledge. What is corporate learning?

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Corporate Learning Compliance Training Diversity Training Performance Support 52

WhatFix

JULY 3, 2023

Back to Blog Employee Training & Development How to Identify Training Gaps (+Overcoming Them) Published: July 3, 2023 Adelina Karpenkova Training gaps prevent you from empowering your employees with the upskilling they need to support your organization’s learning goals. Here’s how you perform it.

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Matrix

OCTOBER 5, 2022

This is the most common type of training since it has an immediate and direct impact on company performance. What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Customer training best-practice examples.

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Blended Learning Custom Benefits Create 73

Paradiso Solutions

FEBRUARY 16, 2024

Let’s dive into our first product without delay. Northpass, previously known as SchoolKeep, is not just a Learning Management System; it’s also designed to help with customer onboarding. Since it’s a cloud-based system, it’s easy to access and continuously evolving. What is Northpass LMS?

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Alternatives LMS Diversity Training Blended Learning 52

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

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Knowledge Blended Learning Productivity Product 410

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

It can be used to track leads, nurture prospects, manage sales opportunities, and provide customer support. Improved marketing: A CRM system can help you improve your marketing by providing you with insights into your customer behavior and preferences. This can free up your time to focus on more important tasks.

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Zoho Business Tools Online 52

eLearningMind

MAY 19, 2022

Use your production time more effectively. You might be tempted to hit the gas and start development, but a training needs analysis is a vital part of judiciously utilizing your production time. How is your current training supporting those goals? Do you need more training to achieve them? Identify Need Type.

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Analysis Blended Learning Compliance Training Training 98

Appsembler

JANUARY 7, 2024

Tracking and Assessments: Choose an LMS that provides detailed tracking of learner progress and performance, along with varied and automated assessment tools for effective learning evaluation. LMS customization capabilities ensure a cohesive, inviting learning environment, making branding a vital feature for engaging, effective software.

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Hurix Digital

APRIL 3, 2024

They make products better, help with day-to-day tasks, and make work easier. Moreover, ML spending has increased in the last five years (2019–2023) by almost 230%, based on a report by Juniper Research. Through this process of optimization, the model performs better for a given task. A study by Verta, Inc.

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Social Networks Authoring Tools Diversity Training Internationalization 40

eLearningMind

JULY 21, 2023

The perfect combination of learning, application and performance: It’s what every eLearning professional wants learners to get out of a program. Simulations don’t really make sense when eLearning is knowledge based only. Again, focus on learning objectives that are performance-based, like sales or customer service.

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Simulations Compliance Training HIPAA Training Corporate eLearning 52

Instancy

AUGUST 14, 2023

These intelligent virtual assistants are changing learning by delivering tailored support whenever needed. Because of these advantages, chatbots are gaining popularity across training contexts like onboarding, skills development, compliance and performance support.

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Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 9, 2023

Customer support: The website builder should offer good customer support in case you have any problems. Look for a website builder with a knowledge base, live chat, and/or phone support. WooCommerce allows you to add products to your website, accept payments, and manage your inventory.

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Social Media Website Templates Security 52

Plume

DECEMBER 8, 2021

Not only does this reduce your administrative costs right now, but it keeps them down as you scale your LMS to support more learners. Plume has helped to build almost 200+ scalable LMS and eLearning platforms, and we’ve helped our LMS clients to automate almost anything from enrollment of learners to up-sells of their courses and products.

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LMS Website Learning Management System Coaching 52

IT Training Department Blog

SEPTEMBER 14, 2023

Employees can gain confidence and proficiency in using company software with each interaction, ultimately enhancing their productivity and efficiency. Traditional training methods don’t provide the support employees need for learing company software. Employees who are well trained are well supported and more engaged in their job.

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Simulations Software Simulation Software Learning Environment 104

Hurix Digital

JULY 9, 2023

Together they can provide more accurate and efficient automation powered by an informed knowledge base. When humans perform tasks, they use their perception, memory, intuition, reasoning, and judgment. These flexible systems are also capable of performing optimally during unexpected situations.

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IT Training Department Blog

MAY 15, 2023

Maybe you looked for a video but that’s not exactly the most efficient way for software support. Employees need to be able to understand and use the applications they’re working with to be productive. Performance support is a spectacular form of training that’s often forgotten. Ya right huh!?

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Software Guide Simulations Providers 52

Ed App

SEPTEMBER 19, 2021

The elearning platform ’s course library allows you to pull content from a centralized repository, making it easier to edit and customize training and compliance courses according to your organization’s needs. Nuclino’s free version has a content limit so you might only be able to set up a small knowledge base.

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Knowledge Management Authoring Tools Software Knowledge 52

eLearningMind

JUNE 11, 2021

Use your production time more effectively. You might be tempted to hit the gas and start development, but a training needs analysis is a vital part of judiciously utilizing your production time. How is your current training supporting those goals? Do you need more training to achieve them? . Step Two: Identify Need Type.

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Analysis Blended Learning Compliance Training Social Networks 52

WhatFix

FEBRUARY 2, 2023

Basic employee training and a shared knowledge base or internal wiki is no longer enough to fulfill your employees learning needs. Learning and development is the practice of providing employees with the opportunity to acquire knowledge and develop new skills in the workplace. times more likely to hit their performance targets.

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Examples Strategy Program IBM 52

eLearning 24-7

FEBRUARY 26, 2024

The point here is that any company who seriously believes that AI, in this case GPT-4, is ready to be a smart assistant, or personal agent/assistant, to help with productivity should recognize that we have a long way to go. Data-Driven Insights : With an LMS, we gain valuable insights into learner behavior, completion rates, and performance.

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Association Learning Management System LMS Authoring Tools Association LMS 75

ProProfs

MARCH 19, 2021

Performance. Only soft skills can help nurture interpersonal relationships, build trust, and achieve goals through cooperation and support. It is also a question of attracting and retaining customers by understanding and delivering on their requirements. Greater Productivity. Improved Customer Service.

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Skills Develop Authoring Tools Diversity Training 52

Ed App

OCTOBER 11, 2021

It works well as an Articulate alternative, allowing you to design a variety of learning materials, including corporate training programs, compliance courses, bite-sized webinars, as well as marketing, onboarding, and product training materials. Cost: Free trial, Paid plans start at $89 USD per month.

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Alternatives Articulate Virtual Classroom Authoring Tools 40