TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Add images.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Ready to go?

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Ready to go?

Knowledge 52

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 2017 has been no exception.

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 2017 has been no exception.

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Xyleme

SEPTEMBER 11, 2023

This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results.

LCMS 52

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TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

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LearnDash

FEBRUARY 2, 2021

Are we products of our experiences or our environments? Behaviorism: Learning is a product of stimulus and reinforcement. In behaviorism, learning is an external process, which happens reflexively, and which is adjusted over time based on the outcomes of a response. Customer service: Managing stress, practicing responses.

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Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

Authoring Tools 52

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Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

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Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. Learning platforms feature social learning applications to allow collaborative work and active knowledge sharing. Intelligent data prepares us for the future Technology generates data, Big Data.

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Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. While applying practical know-how and product-related expertise at work, training on soft skills can help employees enhance teamwork and encourage a more productive work environment.

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Instancy

FEBRUARY 26, 2024

Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention. Adaptive Content Generation: Need training on a new product or process?

Blended Learning 52

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Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

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Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Today’s marketplace is incredibly competitive.

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Epilogue Systems

MARCH 6, 2024

By embracing process automation, companies are not just streamlining workflows; they’re catapulting themselves into a realm of heightened productivity and strategic advantage. Improved Customer Experience : Faster and more accurate processes lead to better customer service.

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Examples Benefits Metrics Compliance Training 52

Dashe & Thomson

MAY 8, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

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Social Networks Performance Support Blended Learning Wiki 162

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

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Scanning Metrics Analysis Customer Service 52

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

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Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. Pros: Focuses on delivering accurate, source-cited information, ideal for research and knowledge-based queries.

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Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. They need to know how your offerings can help customers with their pain points.

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Epilogue Systems

MARCH 23, 2023

In SaaS, customer success is the discipline of active onboarding, training, developing relationships with clients, and providing assistance to help them achieve their goals. Several startups use account management or customer support to manage client success. Why is customer success important? Customer effort rating.

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Matrix

OCTOBER 5, 2022

What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. There is no universal recipe for customer training; it needs to be adapted to each product’s specifics and the client’s needs.

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WhatFix

MAY 11, 2023

Different types of employee training methods focus on enhancing different skills for employees to improve their performance and rate of productivity, as well as upskilling and reskilling them to prepare for what the future will require of them. Increased productivity Training acts as a productivity booster for your employees.

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

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Diversity Training Help Companies Performance Support 104

eLearningMind

MAY 19, 2022

Use your production time more effectively. You might be tempted to hit the gas and start development, but a training needs analysis is a vital part of judiciously utilizing your production time. Knowledge training is often required for things like compliance training or production information.

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Analysis Blended Learning Compliance Training Training 98

Integranxt

NOVEMBER 16, 2023

Blending theoretical concepts with hands-on experiences, this form of immersive learning offers learners a blend of theory and practice, enabling them to experience purposeful engagement, attain insightful revelations through reflection, foster an emotional connection to their work, and establish significant and productive professional connections.

Theory 52

Theory Simulations Case Study Blended Learning 52

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

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The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

It can be used to track leads, nurture prospects, manage sales opportunities, and provide customer support. This makes it easier for you to resolve customer issues quickly and efficiently. Improved marketing: A CRM system can help you improve your marketing by providing you with insights into your customer behavior and preferences.

Zoho 52

Zoho Business Tools Online 52

Hurix Digital

APRIL 3, 2024

They make products better, help with day-to-day tasks, and make work easier. Moreover, ML spending has increased in the last five years (2019–2023) by almost 230%, based on a report by Juniper Research. They can be used in search engines, virtual assistants, customer service bots, or educational platforms.

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WhatFix

JULY 3, 2023

Follow these tips to benchmark the proficiency levels: Categorize the skills based on their relevance to the goal. For example, if you’re aiming to enhance customer service, you may identify categories such as communication skills, problem-solving skills, and product knowledge. Group related skills.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. It means equipping employees with the knowledge and skill sets to work productively and efficiently. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. It means equipping employees with the knowledge and skill sets to work productively and efficiently. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

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TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

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