Jay Cross

FEBRUARY 12, 2011

Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Working smarter begins with a holistic view of performance. Example: Andy McAfee. Example: collaboration. Example: sharepoint. Example: 2006. Supporters. Working smarter.

Xyleme 65

Xyleme Social Networks Theory Firewalls 65

Jay Cross

AUGUST 12, 2012

As an early true believer in performance support, I’ve always favored organizing information so people can benefit from it. This is performance support for knowledge acquisition. As you’re wandering along, feeling somewhat in control, you may find yourself vacuuming up information at high bandwidth.

Education 72

Education LearnTrends Wiki Toolkit 72

Jay Cross

DECEMBER 27, 2012

Organizations and their people are members of many different types of networks, for example, communities of practice, the company social network, and close-knit collaborative work teams. Enjoy peak performance by doing what you enjoy. Training departments push training, while workers search and ask for the information they need.

Social Networks 51

Social Networks Social Network Virtual World Communities of Practice 51

Jay Cross

MARCH 21, 2011

A few quick impressions from my initial skim of Learning while Working , a summary report on eight years of European research grants and studies of informal learning in the workplace: This is an amazingly Euro-centric report. Implying that trainers have to get on board to implement informal learning is wacky.

Cornerstone 59

Cornerstone Policies Upgrade Learning 59

Jay Cross

DECEMBER 7, 2009

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. Information is not captured for reuse or the building of peer-rated FAQs. For example, bloggers may not communicate well with IM users.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

DECEMBER 26, 2008

In the middle of 2008, a notice appeared on the Informal Learning blog (informl.com) requesting participation in a survey of informal and Web 2.0 The sample size was too small and the selection process too limited for bulletproof conclusions. No communities of practice for support. learning practices. Poor training.

Network 36

Network Communities of Practice Trends Wiki 36

Jay Cross

JANUARY 26, 2013

Appreciation of Beauty and Excellence [awe, wonder, elevation]: Noticing and appreciating beauty, excellence, and/or skilled performance in various domains of life, from nature to art to mathematics to science to everyday experience. The correlations given were from a sample of 3907 individuals; see article for data on two additional samples.

Association 69

Association Off-shore Examples Survey 69

Jay Cross

MARCH 19, 2012

For example, Google’s ubiquitous GMail service is still in Beta. Here are some practical examples for learning professionals: PROBE: Prototype; Field test; Accept Life in Beta; Welcome small failures. RESPOND: Support the work; Connect people; Share experiences; Develop tools. Inverting the Pyramid.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

APRIL 26, 2010

Now they must assess the tradeoff of putting knowledge in the worker’s head (learning) or putting it in an outboard brain (performance support). Among the options available to them: Searching and asking questions work best with explicit information, things that could be written down.

Mash-up 38

Mash-up Mashups Simulations Brain 38

Jay Cross

MARCH 26, 2010

The 50,000 foot view of what’s going on in social networks and informal learning has changed very little In the last five years. Boyd defines social software more broadly as the sum of these categories: Support for conversation online : Instant messaging, e-room, etc. formal | informal. To everything there is a season.

Social Networks 37

Social Networks CD-ROM Social Software Groupware 37

Jay Cross

JULY 4, 2009

We are shifting our focus from training to performance. Informal Learning. Companies should embrace network-supported informal learning because it works better, not because it reduces labor costs. For example, I have no qualms about walking out of a boring presentation, even if I’ve been sitting in the front row.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

NOVEMBER 18, 2009

Moderator (Clark Quinn): world as biosphere, org as performance ecosystem. Moderator (Harold Jarche): though informal can work for new hires too: [link]. Moderator (Clark Quinn): @kelly, yes Allison's rightly has been on Perf support for a long time. Does anyone have examples of what they are doing?

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

Jay Cross

MARCH 2, 2011

How do you assess whether your informal learning, social learning, continuous learning, and performance support initiatives have the desired impact or achieve the desired results? Why single out informal, social, and continuous learning? However, you can find out a lot by interviewing a sample of people.

Big Question 64

Big Question Assessment Pipes Examples 64

Jay Cross

JUNE 28, 2009

The pressure is constantly on to meet quarter-to-quarter revenue and earnings targets that in turn accentuate the need to take decisions that support achieving those targets. Companies also use ROI to evaluate past performance. Interview a statistically significant sample of the workforce to see if the hypothesis holds up.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 22, 2011

Just out in the April electronic edition of Chief Learning Officer magazine: Unpredictability, volatility, and information glut are the new normal for twenty-first century CLOs. Great way to narrate your work to enable others to learn from your example. Information about information. Performance. Still buggy.

Cognitive 58

Cognitive Synchronous Performance Support CLO 58

Jay Cross

DECEMBER 26, 2010

She is also a supporter of informal learning. All five members of the Internet Time Alliance led sessions on working smarter for TULSER, a former training company that has reinvented itself as an implementer of human performance technology. Doha, Qatar. The World Innovation Summit on Learning.

Internet 57

Internet Social Media Communities of Practice Cognitive 57

Jay Cross

MARCH 14, 2010

Every business decision is made with less than perfect information, and every decision entails taking a risk. Every business decision is made with less than perfect information, and every decision entails taking a risk. Saying “We don’t have enough information” is not an acceptable excuse. He who hesitates is lost. Free agents.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 20, 2011

Most managers don’t read books; they gather information on the web. information nuggets. From there, the book can delve into ways to do that, for example Dare2Share, the SUN Learning Exchange, accessing just-in-time tips via Twitter, mobile podcasts, Cisco’s communities of practice, and so forth. by chapter) or for web (i.e.

Wiki 52

Wiki Exercise eBook Sun 52

Jay Cross

NOVEMBER 14, 2009

Social/informal learning is crossing the chasm to mainstream acceptance. is transformative, and its successful implementation requires support at all levels. These environments empower people to find any formal or informal learning resource from a single place. Seventy to ninety percent of what we learn is learned informally.

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

JUNE 2, 2011

short english summary of the envidence for informal learning? |. Can u help-I’m looking for short plain english summary of the envidence for informal learning? I’m a Health Promotion person from rural Australia interested in design of professional learning environments to support innovatn. elearningguy @rjhogue.

Social Networks 43

Social Networks Mash-up Mashups iPhone 43

Jay Cross

FEBRUARY 19, 2013

Four Reasons you need structure for informal learning DAWN OF LEARNING | MONDAY, NOVEMBER 22, 2010. CERT and performance support – Clark Quinn , May 31, 2011. What Makes a MOOC Massive? STEPHEN DOWNES: HALF AN HOUR | THURSDAY, JANUARY 17, 2013. Adapting to a networked world HAROLD JARCHE | THURSDAY, SEPTEMBER 8, 2011.

Predictions 92

Predictions Internet Open OER 92

Jay Cross

APRIL 16, 2013

The start-up stiffed me but the paper morphed into the Informal Learning book. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Because organizations are oblivious to informal learning, they fail to invest in it. Execution is the goal.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

MARCH 23, 2011

Next came information work. Information work was often complicated but it was linear. Often information work came with mountains of details; these were put into reference databases, procedure manuals, and performance support systems. Information work has been commoditized; it no longer produces high value.

Compliance Training 68

Compliance Training Compliance Outsource Learning 68

Jay Cross

JUNE 28, 2011

Point your smart phone at a QR code, and you’ll be led to a location on the net with more information. To take advantage of the QR codes, download any bar code reader to your smart phone, for example QuickMark. In most cases, the knowledge work pays the freight; the informal learning comes along for the ride. Informal Learning.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

JULY 17, 2012

The 1980s saw the shift from an industrial to an information economy. Apologists who had fallen for the lure of computerizing all aspects of learning supplemented eLearning with face-to-face meetings and other forms of support and dubbed it “blended learning.”. Don Kirkpatrick proposed a model for measuring the outcomes of training.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71