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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Best Practices for Developing and Delivering Effective e-Learning Platforms

Hurix Digital

Ensure Support for Multimedia Multimedia elements have proven more effective when understanding difficult concepts and knowledge retention. Incorporating multimedia support into your e-learning platform can help cater to different learning styles and enhance the learning experience.

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Virtual Reality as support for future teachers

KnowledgeOne

As part of their training, future teachers (students-teachers) are sent out to schools to put into practice what they are learning and work side-by-side with a seeded teacher… who will observe the student-teacher, evaluate their performance and provide feedback to help them hone their craft. Summary of the Experience. Sarah Ercoli.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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8 Ways to Provide Mental Health Support to Employees

KnowledgeCity

We are seeing the consequences of under-supported employees as it affects the overall wellness and culture of our teams. This article will provide more context around the idea of mental health support at work and will explore some targeted ways to start building better support for your employees. .

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Building a Strong Employee Onboarding Process: Key Elements and Best Practices

Infopro Learning

Employees with favorable onboarding experience are more likely to exhibit higher job satisfaction and have a greater tendency to stay with the company for an extended period of time, contributing to better overall performance. These activities may include team-building exercises, mentorship programs, and introductions to key colleagues.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.