Axonify

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Making the headlines for the right reasons is often about more about your people than your products

Axonify

And it’s not because of their products or services. Customer expectations are more important than ever. Half of customers say that customer experience is more important to them now compared to a year ago. Copyright © 2021 Axonify Inc. - All rights reserved.

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Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions. So how do you ensure new associates know everything they need, plus accelerate their onboarding to get them productive as soon as possible?

Knowledge 100
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Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions. So how do you ensure new associates know everything they need, plus accelerate their onboarding to get them productive as soon as possible?

Knowledge 100
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Why is problem solving at home so much easier (and more productive) than problem solving at work?

Axonify

Now, imagine a work world where access to relevant, time-of-need information is just as accessible – and yes, highly productive. The post Why is problem solving at home so much easier (and more productive) than problem solving at work? Information is quickly found, digested and applied. Sounds simple – and it is.

Problem 100
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Why is problem solving at home so much easier (and more productive) than problem solving at work?

Axonify

Now, imagine a work world where access to relevant, time-of-need information is just as accessible – and yes, highly productive. The post Why is problem solving at home so much easier (and more productive) than problem solving at work? Information is quickly found, digested and applied. Sounds simple – and it is.

Problem 100
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How to design training technology to meet the unique needs of the frontline

Axonify

Frontline employees—the people who work in customer-facing roles, or in the production of or direction of a product—don’t have the luxury of sitting down for hours of training. So we need to be super honest about how we can actually fit training into their job realities. Copyright © 2021 Axonify Inc. - All rights reserved.

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How emerging technologies empower your frontline to perform

Axonify

But what about when they’re more informed about your products and services than your frontline employees? Having highly engaged customers can be a big win for your brand. It’s a challenge Carl Boutet, retail strategist and author of The Great Acceleration: the Race to Retail Resilience, knows well.

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