eLearning 24-7

SEPTEMBER 5, 2017

Sales enablement platforms, the newest subset of the LMS space, can be quite useful and beneficial for a very specific audience (specifically sales and customer service, but for whatever reason, never mention customer service in their product category). We are number one in customer service. 1 in Customer Support.

Learning Styles 56

Learning Styles LMS Micro-Learning vendor 56

eLearning 24-7

DECEMBER 5, 2023

They could have chosen Vertex AI (machine learning), then rumbled into Model Garden (Model as a Service) and selected a lot of LLMs (including such as Llama 2 from Meta, Falcon LLM, and soon-to-be Anthropic Claude2) out there, not just those made by Google. AWS has Bedrock (Model as a Service).

Learning System 56

Learning System System vendor Learning 56

eLearning 24-7

NOVEMBER 21, 2023

If I am learning a product, or software, or a service, and I am only interested in one area of that, because I already know or that is just my interest, why do I have to select complete? None of them to date, those that went solo, went thru a model as a service, which I believe will play a key role with companies going into the Gen-AI space.

Authoring Tools 78

Authoring Tools vendor SCORM Toys 78

eLearning 24-7

DECEMBER 17, 2020

Financial Services. And also at #3 Edtek Services. Financial Services. This covers the whole gambit of banking, insurance, and uh, other financial services industries. For 2020, the awards will be given to the “Best in Vertical” Association. Healthcare. Manufacturing. Technology. Government.

Learning System 125

Learning System System Industry Metrics 125

eLearning 24-7

APRIL 15, 2021

That – the art of communication, listening, eye contact is going by the wayside and it, as in as a life skill, isn’t something normally offered in a non-corporate, let alone corporate setting – because it goes beyond customer service or communicating with your team type of stuff. Corporate World Skills of the Future.

Skills 115

Skills Virtual World Communication Write Blog 115

eLearning 24-7

JANUARY 2, 2024

Amazon Bedrock – It’s a model as a service – already has several LLMs available - I will either be using Bedrock for FindAnLMS (yes, generative ai is coming to my platform, and FindContent.io – which re-launches in Feb) or direct with AmazonQ.  They call their model as a service – modal.

System 73

System vendor Metrics Open Source 73

eLearning 24-7

NOVEMBER 7, 2019

Female executives who are non C-level continue to be placed in departments that traditionally (in the last several years in the tech industry) are common – Human Resources, Marketing and Customer Service. And true to form, the analysis shows this to be accurate. . Sales and Finance rounded out the highest numbers by department. .

Learning System 58

Learning System System Market Ratio 58

eLearning 24-7

FEBRUARY 10, 2014

The reason I ask, is that for some customers their vendor’s service is getting worse. Check with your vendor to see what is included in the tech support and service. Talk to the head of tech support/service. Support and service, continue to plague the industry. I just wanted to say that. My response – Badly.

LMS 71

LMS Support vendor Learning Management System 71

eLearning 24-7

MARCH 25, 2024

What is fee-based on free Moodle Certified Partners and Service Providers Hosting Expert helps with customization and development Expert helps with Learning Design Support and Training Ahh, you say, we can do all if it ourselves. You will need to maintain metrics to find out who is doing a great job, who isn’t and why. A savings.

Learning System 77

Learning System System Moodle Open Source 77

eLearning 24-7

SEPTEMBER 14, 2023

Shameless Plug – I now offer a service where I can come or do it virtually, a presentation, 1/2 day or full-day workshop for L&D, HR, Training, EdTech, Education (association) folks who need a strategy and approach with Gen-AI and AI (machine learning is one type). The sessions go further than just this, but that can be discussed.

Guide 100

Guide vendor Learning System Scanning 100

eLearning 24-7

JANUARY 16, 2018

The second version or update if you will, includes a link to Find an LMS too. The mini report will include some info on who I am (in case you are wondering or someone else is wondering) and my services (for consumers and vendors). Vendor claimed retention rates, customer service success. Service Rocket. Areas I ignored.

Learning System 62

Learning System System vendor LCMS 62

eLearning 24-7

NOVEMBER 13, 2012

Seems to show a level of customer service we have all come to expect when testing something or trying it out before we buy it. Customer Service. I can honestly say that customer service in the authoring tool world has gone downhill. They hand you a plastic spoon with the ice cream on it. You taste it and decide it is yucky.

Authoring 68

Authoring SCATE Tools Assima 68

eLearning 24-7

MARCH 7, 2019

Applications that opt to support only xAPI are able to do things they simply couldn’t in a SCORM world, and that holds benefits for the learners serviced. In addition, LTG is providing the services wrapped around the technology so that our clients can derive (and properly measure using big data approaches) true business impact.

xapi 70

xapi NetDimension vendor Adoption 70

eLearning 24-7

NOVEMBER 2, 2022

The full customization angle, that goes beyond the usual common route of the learning system space, regardless if within the system or via the vendor’s professional services team. A vendor is in the customer service business at a trade show. To me, it is a potential game-changer for a variety of reasons/factors.

DevLearn 83

DevLearn Scanning vendor Docebo 83

eLearning 24-7

JULY 13, 2011

E-Learning 24/7 Consulting Services. A brief description including pricing can be found on this blog, under the header “ E-Learning 24/7 Consulting Services “ For information on specific services, please select and click one of the options below. Buyer services. Vendor services. E-Learning 24/7.

Authoring Tools 71

Authoring Tools News CertPoint vendor 71

eLearning 24-7

JANUARY 12, 2021

EdCast for example, for my #1 listing is the entire platform (which includes the LXP, LMS Lite and Service Management, and the content marketplace). With the EdCast platform you are getting the content marketplace (which comes with Spark) and LMS Lite and Service Management. Extensive conf. another story.

Learning System 135

Learning System System Compliance Training Metrics 135

eLearning 24-7

OCTOBER 25, 2018

And I know folks who leave them are usually unhappy for various reasons, but I can tell you that I have had two in-depth meetings with SumTotal including one with the VP of Customer Service/Support and have seen the metrics. I appreciated their honesty in saying they still have challenges, but they are trying to correct the ship.

LMS 69

LMS Metrics SumTotal RFP 69

eLearning 24-7

AUGUST 13, 2013

But, I do not look at the number of users, number of clients (in terms of ranking as the best of the best), I look at the platform as a whole – including those extra variables people tend to leave out - user interface, customer service, support, training and a few other items. . Service calls not being returned.

SumTotal 73

SumTotal Blogging vendor Saba 73

eLearning 24-7

JULY 21, 2015

Understand that a “Self-Service” system means you buy today and you could go live today. A self-service system is a “hands-off” approach, thus the vendor themselves do not play any type of role in your training or support (you get videos and other items instead). . How to spot a self-service system?

LMS 40

LMS RFP vendor Firewalls 40

eLearning 24-7

JUNE 11, 2014

Support and Service - They go the extra mile. Considering that support and service are the number one reasons people leave LMSs, you would think it should carry more weight. Hi, How can I help you? - Different than support and service. They really care. They just don’t land you and move on, they stay with you.

LMS 104

LMS Learning Management System Docebo System 104

eLearning 24-7

JANUARY 11, 2024

Thus, if you purchase the content, the people aren’t a bunch of 30-year-olds in a retail place talking about customer service. I I mean customer service isn’t a necessity today, right? Make it fun and engaging – I’ve done it for retail – and that target audience 16-23 loves it. Add

Online Learning 87

Online Learning Online ILT Learning 87

eLearning 24-7

SEPTEMBER 30, 2022

” “any type of operation that is involved in providing goods or services with the anticipated outcome of earning a profit” (Malcolm Tatum, [link] ). To create contracts and agreements. A for-profit company or organization. Can incur liabilities, own property, generate revenue.”

Enterprise 52

Enterprise Learning System System vendor 52

eLearning 24-7

JANUARY 22, 2021

It also due to service providers who can customize Moodle, for a fee. . Moodle leverages service providers, these are vendors who will customize Moodle for you, for a fee, or offer their version of Moodle, already tweaked, upgraded, etc. for you, also for a fee. If you go this route, the best one in the market is OpenLMS. .

Open Source 134

Open Source Open Moodle Dokeos 134

eLearning 24-7

MAY 1, 2020

A video assessment is based on speech patters/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. AWS stands for Amazon Web Services. Video Assessment (Tier 4 NexGen) – This is not an “assessment” that appears in a video or you add to a video.

RFP 58

RFP Learning System System Authoring Tools 58

eLearning 24-7

NOVEMBER 19, 2021

Well, besides a bird, I think most of us think of a bad product or service or in our case, system or solution. If you focus on customer learning, then templates for products, and services, and so on. What is a turkey? And yes, you are totally correct. While the 2020 Awards did not occur, 2021 brings it all back. Not, three templates.

vendor 101

vendor Micro-Learning SAP Learning System 101

eLearning 24-7

JULY 7, 2015

It stands for Mobile Back-end as a Service. The more mainstream term is BaaS,(Backend as a Service). That last part is really the crux to the whole thing, albeit the power of MBaaS is it allows mobile and web developers a unified way to connect their apps with cloud based services. Oh look another word to confuse us all.

Technology 40

Technology Authoring Tools Change Online 40

eLearning 24-7

JUNE 14, 2017

I wonder whether or not they are aware of the well known point that happy employees produce more (of whatever you provide, offer, service, etc.), Example: All customer service reps will be accessing the LMS. On top of that, they push this “rah rah” to other customer service reps. . than unhappy employees?

Association LMS 46

Association LMS Association Learning Management System Propaganda LMS 46

eLearning 24-7

OCTOBER 29, 2020

Intrinsic value – A customer going through a certification program, again regardless if the are a member of an association, a client, a customer of your solution/product/services, there has to be a benefit for them, because a certification program takes time, commitment, and yes, challenging. .

Training 89

Training Train Questionmark Association 89

eLearning 24-7

OCTOBER 24, 2022

At one establishment, the buffet for one runs $68 USD before tax and service fee (the bonus you get). The fact the buffet is back in the post-pandemic world is nothing short of impressive or consternation, depending on your perspective.

Conference 78

Conference Cornerstone Grovo Metrics 78

eLearning 24-7

JUNE 24, 2014

Trend 8 ) I’ve mentioned this in a previous blog or Linkedin E-Learning 24/7 group posting, but customer service and support is getting worse, so this is a really bad trend that has been this way for years. Otherwise, I might have to charge you a 22% service fee. What makes it different now? It is actually getting worse.

Trends 81

Trends LMS vendor Open Source 81

eLearning 24-7

JULY 23, 2012

Tech Support and Service – may or may not be included – always ask. They tend to be more self service than the market in general. . If you think your 3K system is going to match the look and feel of a top notch 45K system, be prepared to be massively disappointed. The system also offers gamification. E-Learning 24/7.

Low Cost 80

Low Cost Cost LMS Server 80

eLearning 24-7

JULY 27, 2011

Customer Service. Yearly fee for service – sometimes listed in tiered packaged approach or for advanced customer services such as 24/7 phone and/or email support. I’m sorry, if I am spending thousands of dollars on a system, I expect customer service – at least the first year to be free. . I know plenty.

Association Learning Management System 78

Association Learning Management System Market LMS Association LMS 78

eLearning 24-7

SEPTEMBER 1, 2021

I think the changes in the mindset that are occurring due to the pandemic, especially in view of massive changes within “hybrid” working environments, are driving the demand for these “sim” services faster than suppliers are prepared for. Q: The most significant trend to hit the market in the next two years will be managed services.

Learning System 96

Learning System System Compliance Training Blended Learning 96

eLearning 24-7

JUNE 12, 2015

Equally, the self-service systems, where you buy today (online) and technically can go live the same day – no discount. Yes, I will still offer my services, including my yearly Top 50 LMS report, etc. . I was asked recently whether I would still continue my services once the think tank is launched, and the answer is YES.

LMS 40

LMS Compliance Training vendor Compliance 40

eLearning 24-7

FEBRUARY 26, 2010

Just some thoughts that puzzle me on why some LMS/LCMS vendors (okay over 98% of them) are still in some time warp from the Eighties when it comes time to enhance their services and technological solutions. Here are some gems they just fail to grasp: FREE CUSTOMER SERVICE AND TECH SUPPORT. 24/7 Tech Support and Customer Service.

LCMS 40

LCMS LMS Social Networks Customer Service 40

eLearning 24-7

JULY 17, 2014

What they fail to miss immediately, is just having a multi-tenant platform/aka parent/child/child aka portal/sub-portal aka PAAS (Platform as a Services) with multiple instances, is just a piece of the whole pie. The LMS is a self-service system, which is growing in the space. Education B2B, associations and of course corporate. .

Association Learning Management System 82

Association Learning Management System Cornerstone OnDemand LMS SumTotal 82

eLearning 24-7

OCTOBER 13, 2014

Follows the old way of doing things in terms of support, service, etc. Again, support and service should not be associated with traditional, rather you either have good or bad service.). Reminds you of your grandmothers house/apt. and not in a good way (Okay they don’t say that, this is my vibe only.

Cornerstone 69

Cornerstone Cornerstone OnDemand Effectiveness OnDemand 69