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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Zero to Hero: How to Build an Award-Winning Training Program

Infopro Learning

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Delivering short bursts of information through videos, games, and scenarios enables learners to recall and apply what they learned to their everyday work.

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Communication Assessments: A Guide for Hiring & Training

ProProfs

Poor communication is one of the biggest causes of such costly misunderstandings. . This is why recruiters worldwide consider communication assessment essential during the hiring process. But assessing communication skills quickly and efficiently isn’t easy, is it? . What Is Communication Assessment? and much more.

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Top 29 Profitable Online Course Ideas to Create in 2024

Fly Plugins

Working from home can be a challenge if you lack discipline, communication and organizational skills. Creating a course that teaches strategies for effective remote work productivity, collaboration tools, and communication skills will be invaluable for individuals and organizations navigating this new way of working.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?