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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Measuring Project Success: Thoughts for the Training Professional by Jim on April 24, 2011 in Project Management/Project Delivery When we think of the concept of “success,” it often seems relatively straightforward.

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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Five Project Management Maxims We All Know (But Often Forget)

Dashe & Thomson

Mentally glancing over the 5 project management maxims below (and others like them) every now and then has helped me more than once on a project. Communication is the key to any good relationship, and that rule remains true at the project management level. Profound statement? Profound statement? Of course, not. Definitely.

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Five Project Management Maxims We All Know (But Often Forget.

Dashe & Thomson

Mentally glancing over the 5 project management maxims below (and others like them) every now and then has helped me more than once on a project. Communication is the key to any good relationship, and that rule remains true at the project management level. Profound statement? Profound statement? Of course, not. Definitely.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.