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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Reasons to Partner with a Training Provider

Infopro Learning

Plus, it also makes them skilled enough to handle delivering high-value deliverables with upgraded skills and expertise. dollars on the products and services provided externally. Learning and development staffing is a huge task in itself and hence requires the expertise of a professional. Improve fixed resources scalability.

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3 Signs You Need a Performance Consulting Professional

Infopro Learning

Boosting workforce performance is a high priority for organizations in nearly every industry. Which makes sense if you consider that even a small boost in employee performance can increase your organization’s revenue. What is the best way to improve employee performance, and when is outsourcing with a consultant the right choice?

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MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. A MOOC ecosystem takes care of this challenge by providing learners with the ability to create, co-create, and share content.

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Enhancing Customer Support in Entertainment with AI Chatbots

Integranxt

Customer support plays a crucial role in achieving this goal, ensuring a smooth journey for users and addressing their needs efficiently. Here, Artificial Intelligence (AI) and chatbots are emerging as powerful tools, transforming the landscape of customer support in entertainment. Maintaining a “human touch” is crucial.

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Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

One of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement. The organisation wanted to leverage the expertise of its star performers.

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Choosing the Right eLearning Content Development Service Provider

Hurix Digital

It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. To be able to achieve that goal, finding the right eLearning content development provider is a must. Criteria for performance evaluation.