Docebo

JULY 8, 2021

FAQs and forums: Create a simple place (or forum) where employees can ask questions and get answers from within the organization to promote a social culture of collaborative learning. With that in mind, here are a few ways social learning can be introduced to the workplace. .

Social Learning 241

Social Learning Adoption Adopt Social 241

Learning Visions

MARCH 23, 2010

What are performance support tools being used to support the final 3 moments of need: searchable docs wikis help desk The guy next to us -- (“we are instinctively beggars by design” – we ask the guy next to us, but he is an FTE…may not know…but we’re not teaching independence. We need to be more agile! Inefficient. There’s no architecture!

Performance Support 186

Performance Support Wiki Support Performance 186

Ed App

DECEMBER 14, 2022

You can even set up help centers using this knowledge sharing platform, so that your team or customers can easily access FAQs and other how-tos. Guru is a wiki-like knowledge sharing platform that employs a straightforward but effective editor for distraction-free creation and import of content. Key features: Smart document editor.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Appsembler

JULY 3, 2023

Benefits and Advantages of Open edX Limitations and Considerations of Open edX Open edX: The Bottom Line Introducing Appsembler: The Open edX Alternative Key Features of Appsembler Appsembler: The Bottom Line Choosing the Right Solution for Your Organization FAQs What is Open edX? Open edX supports video, HTML text, and discussion elements.

Alternatives 52

Alternatives Open Authoring Tools Open Source 52

Clark Quinn

AUGUST 26, 2008

That’s how we use Google and corporate wikis and instant messenger. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories.

Performance Support 129

Performance Support Support Performance Wiki 129

Tony Karrer

FEBRUARY 16, 2007

What's great beyond just finding out about Wikis is the beauty of how the information is presented - as patterns. FAQs are a great tool, patterns applied like this is also a good tool. Found this via a post on EdTechPost: Wikipatterns It provides patterns for various roles and adoption patterns.

Pattern 100

Pattern Wiki FAQ Adoption 100

Experiencing eLearning

JUNE 10, 2008

Significant increases in productivity with a wiki. We use the wiki for our team, but I wonder what we can do to be more effective with it, as well as how we can help other departments in the company. Use templates on the wiki to make it easier to structure pages so people can be familiar with it. Getting People to Use the Wiki.

Wiki 170

Wiki PBwiki Productivity Product 170

Tony Karrer

JULY 10, 2006

Web Site - Use Wiki software or similarly easy to use tool to keep an up-to-date site where you minimally have pointers to your reference materials and training materials, FAQs, list of expert practitioners, and dates/times of office hours. Update your FAQs - After each office hour, quickly make modifications to the Wiki.

Wiki 100

Wiki Metrics Blended Learning FAQ 100

Docebo

MAY 8, 2018

FAQs and Forums: Create a simple place (or forum) where employees can ask questions and get answers from within the organization to promote a social culture of collaborative learning. It’s important to remember that social learning is not necessarily about learning in groups, but rather learning through the example of others.

Social Learning 171

Social Learning Adoption Adopt Social 171

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. 20,000 wikis with more than 100,000 users.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Tony Karrer

NOVEMBER 15, 2007

Social Bookmarking and Wikis and Blogs are a form of social networking I never said this, but several people pointed it out in the chat. The same thing can be true with social bookmarking, wikis, flickr, etc. blog to blog to wiki to person) and coming back to a particular node in that string? Very good point.

eLearning 2.0 100

eLearning 2.0 Wiki Social Networks Social Bookmarking 100

Arlo Training & Events Software

SEPTEMBER 1, 2021

These modules can include SCORM packages, quizzes, surveys, wikis, on-demand videos, and assignments. Self-paced or self-directed eLearning. eLearning is self-paced learning, such as online courses and modules that people can complete in their own time, online. What are blended learning approaches?

Blended Learning 98

Blended Learning Blended Companies Virtual Classroom 98

EthosCE

MAY 24, 2019

Launch a new student onboarding process that includes assessment, a FAQ walkthrough, and learner feedback. Our support isn’t just a handy FAQ and a Wiki. Automatically notify team members when there are changes in critical data, like if a specified number of learners unenroll from a course.

Wiki 40

Wiki FAQ Performance Support Pattern 40

WalkMe Training Station

JUNE 25, 2015

Fuze Suite as one of the best knowledge management software includes features such as advanced search, discussion board, categorization/ cataloging, data management, collaboration, document management, content management, self-learning, guided problem solving, self-service portal, process management, FAQ and full text search. Confluence.

Knowledge Management 40

Knowledge Management Knowledge Wiki Tools 40

WhatFix

FEBRUARY 27, 2024

Offer continuous end-user support Make use of in-app guidance and provide regular opportunities for learners to access user guides, FAQs, and IT support. With Whatfix, create interactive walkthroughs, product tours, task lists, smart tips, field validation, self-help wikis, hotspots, and more. Share it with your network.

Software 52

Software Blended Learning Training Train 52

eLearning Blender

NOVEMBER 7, 2007

I'm currently researching Wiki's for my organization so I was going into this presentation hoping to come out with a lot of ideas of how they can be used. Tony provided some great information regarding Wiki's and the audience had some great examples of how they are being used at their organizations. presented by Tony Karrer.

eLearning 2.0 40

eLearning 2.0 Wiki DevLearn eLearning 40

Clark Quinn

JUNE 23, 2008

I think you should go ahead and: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and then open up editing to end-users and to more pages.

Enterprise 2.0 100

Enterprise 2.0 Authoring Tools Wiki Metrics 100

Tony Karrer

JUNE 23, 2008

I think you should go ahead and: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and then open up editing to end-users and to more pages.

Enterprise 2.0 100

Enterprise 2.0 Authoring Tools Wiki Metrics 100

ProProfs

APRIL 10, 2017

For example, you can create a forum or an interactive FAQ page where the employees will be able both to ask and answer questions. However, organization wikis have shown up as a great way of sharing the most important info with the learners. 2: Take care of new employees’ knowledge base.

Social Learning 79

Social Learning Social Online Learning Online 79

The Learning Circuits

JULY 1, 2007

Stephen Lahanas recently started a new topic on the Learning Circuits Blog Discussion Wiki. Not only would Stephen like to discuss this topic with others on the LCB Discussion Wiki, he's looking to get some help in building out a model and examples which can be operationalized to drive the development of capability-based content.

Wiki 40

Wiki Content FAQ Pedagogy 40

eFront

NOVEMBER 1, 2012

Read the Yes list and the system’s FAQs. TalentLMS has no match if you want a quick learning solution. Where do I get started with TalentLMS if I want to know more? View a 5-minute introduction to TalentLMS. It includes a quick tour on basic functionality. Create your own free domain and give it a try yourself.

Wiki 91

Wiki Hosting Upgrade FAQ 91

Jay Cross

NOVEMBER 7, 2009

Draw analogies to what other companies have accomplished with social media: Large company implements an organizational wiki informally. Simple FAQ shaves 10% off customer calls and improves quality of service, saving $3,000,000 a year in salary costs alone.

Social Media 43

Social Media Media Metrics Wiki 43

Clark Quinn

JUNE 25, 2008

My quick example of one strategy that I've seen repeated successfully in several organizations: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and (..)

eLearning 2.0 100

eLearning 2.0 Quality Instructional Instruction 100

Tony Karrer

JUNE 25, 2008

My quick example of one strategy that I've seen repeated successfully in several organizations: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and (..)

eLearning 2.0 100

eLearning 2.0 Quality Instructional Instruction 100

Tony Karrer

MARCH 10, 2008

Features such as: discussion forums and/or noticeboards tip of the day/week/whatever FAQs - manned by the champions and drawn from the discussion forums jargon busters' corners (some form of wiki - although it sometimes doesn't to let the audience know that that's what it is!)

Long Tail 105

Long Tail Wiki Big Question FAQ 105

The Learning Circuits

AUGUST 10, 2006

LCB DISCUSSON WIKI A new topic was introduced this week in the discussion wiki by Suzanne. Join Suzanne for this discussion or the other two discussions currently active on the wiki - "What makes a great simulations designer?" NEW FAQ you may have noticed that our FAQ changed dramatically about an month ago.

Wiki 40

Wiki FAQ Simulations RSS 40

WhatFix

MARCH 31, 2023

Or you can adopt a digital adoption platform such as Whatfix to provide “how-to” articles, FAQs, knowledge bases, in-app guidance, etc., With Whatfix, create interactive walkthroughs, product tours, task lists, smart tips, field validation, self-help wikis, hotspots, and more. Share it with your network.

Metrics 52

Metrics Analytics Track Training 52

The eLearning Coach

FEBRUARY 3, 2010

Jay: Getting an answer from the Help Desk, asking Twitter friends for an answer, looking at a FAQ on a wiki. There’s a lengthy summary of this at Internet Time Wiki. Jay: Learning to walk, talk, eat, kiss, smooch, run or ride a bicycle. Coach: And examples of online informal learning?

Informal Learning 76

Informal Learning Social Networks Informal Wiki 76

Tony Karrer

JULY 21, 2010

Focused discussions - FreshNetworks , January 19, 2009 Is this the Future of Forums?

Forum 115

Forum Social Networks Discussion Case Study 115

Clive on Learning

JULY 13, 2012

Social media tools, including forums, wikis, blogs, social networks To facilitate group collaboration within a formal blended solution. As a developmental activity initiated by the learner. As an output of learning activities carried out by learners working individually or in groups.

Blended Learning 93

Blended Learning Social Networks Case Study Wiki 93

Continu

APRIL 19, 2019

You could format your materials as FAQs, walkthroughs, wikis, or anything else that you think learners will find useful. Different delivery methods are useful for various learning strategies. For example, video is a great medium for bite-sized learning. When in doubt, ask learners what they would find most useful. Sales Prospecting.

PDF 58

PDF Guide Free Blended Learning 58

OpenSesame

JULY 5, 2011

Use OSQA.net as a free open source tool to build a FAQ, wiki or knowledge-gathering site. Build in a FAQ section to allow newbies to ask questions. Create a focus group on customer service by starting a blog (using Blogger or WordPress ) and asking “Customer Service Experts” in your organization to participate.

Social Networks 52

Social Networks Change Blended Learning Yammer 52

Jay Cross's Informal Learning

FEBRUARY 3, 2010

20 minutes later) I just set up the Jaycross FAQ. Jay: Getting an answer from the Help Desk, asking Twitter friends for an answer, looking at a FAQ on a wiki. There’s a lengthy summary of this at Internet Time Wiki. You can find it in blogs, presentations, articles, books, YouTube, free book chapters.

Informal Learning 49

Informal Learning Informal Wiki Social Networks 49

learnWorlds

OCTOBER 13, 2021

11 Frequently Asked Questions (FAQs). Register for Free. --> Frequently Asked Questions (FAQs). email, online discussion boards, wikis, blogs, etc.) 4 Types of Online Teaching Jobs. 5 Benefits of Online Teaching. 6 Come up with a Course Subject. 7 Price your Online Course. 8 Market and Sell your Online Course. Start free trial.

Teach 98

Teach Authoring Tools Guide Online 98

Performance Learning Productivity

AUGUST 22, 2009

Turning to collaborative and community support for learning, there's the ITIL Community Forum with its FAQs, feedback, forums and 23,000 registered users to interact with. I could go on.

ILT 174

ILT Wiki CLO Forum 174

Clive on Learning

JULY 19, 2012

These days a great deal of that guiding is going to be online, using web sites, forums, wikis, blogs and all sorts of communities of practice. Facilitating collaborative online learning More modern, informal learning approaches put the trainer as the ‘guide on the side’ rather than the ‘sage on the stage’.

Virtual Classroom 78

Virtual Classroom Wiki Rapid eLearning Specialist 78

The Learning Circuits

OCTOBER 25, 2005

When you talk about manuals and online references, even FAQ's, the dead elephant in the room is Wiki's. Flash based mini-games, like this one , can be developed in just a few weeks. And yet they still have critical messages, and higher interactivity. Wikipedia outgrew the Encylopedia Britannica.

Wiki 40

Wiki Wikipedia FAQ Flash 40