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Imagining the future of claims adjusting through instructional design

CLO Magazine

In 2016, generationNext launched its first invitation-only advanced degree in claims adjusting. Mergers & acquisitions strategy and valuation Acquisition integration strategy Service portfolio Operational excellence team activities Corporate finance Margin expansion.

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Beyond Best Practices

CLO Magazine

What we hear most frequently in survey after survey and in conversations with leaders across the country is your desire for research and case studies on how companies and individuals are tackling their organization’s thorniest problems. Adri Maisonet-Morales, the 2016 CLO of the Year, is a prime example.

CLO 68
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Unifying Communication Between Departments

CLO Magazine

By surveying people about their tech favorites, you might discover some solutions you’ve never heard of and would like to add to your suite of options. Igloo’s 2018 “State of the Digital Workforce” survey found nearly as many workers say they use employer-approved apps to complete their jobs (42 percent) as non-approved apps (41 percent).

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What a kidney transplant taught me about company culture

CLO Magazine

Of the 100,000 people waiting to receive a kidney in 2016, I was one of the privileged 19,000 to get one. A 2018 survey of 1,509 U.S. We should work actively to build team relationships, particularly early on. Even with the lingering effects of anesthesia, my eyesight was clearer. My mind was clearer, too.

Culture 98
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No one of us is as smart as all of us

CLO Magazine

A Harvard Business Review study found that from 1996 to 2016, the time spent by people in collaborative activities increased by 50 percent or more. Our recent survey found that training doubled the likelihood that a team would be high performing. Because, as I’ve often said: “No one of us is as smart as all of us.”.

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Managing and measuring coaching in the new normal

CLO Magazine

Lack of budget for coaching activities was third, at 38 percent. It’s difficult to get support from senior leaders if you’re unable to measure and report the impact of coaching and it’s impossible to get budget approval for coaching activities without support from senior leadership. One could argue these challenges are all connected.

Coaching 108
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The Language of Business

CLO Magazine

Being a multinational company, our employees have had increasingly more contact with the English language in their day-to-day activities,” said Ana Claudia Gonçalves, human resources manager for Campari Group in Sao Paulo, Brazil. However, in 2016 Gonçalves’ group conducted a review of the language training program and found it came up short.