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10 Customer Service Training Topics

Ed App

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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5 Must-Have Telecom LMS Features for Effective Training.

BrainCert

In this blog, we'll learn the key features your Telecom LMS must possess to deliver effective training and why BrainCert LMS stands out as the ideal choice. Customer Service: Telecom professionals often interact with customers, so customer service and communication skills are also part of the training.

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Communication Assessments: A Guide for Hiring & Training

ProProfs

Poor communication is one of the biggest causes of such costly misunderstandings. . This is why recruiters worldwide consider communication assessment essential during the hiring process. But assessing communication skills quickly and efficiently isn’t easy, is it? . What Is Communication Assessment? and much more.

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Unleashing Sales Success—The Power of Systems, Culture and Accountability

PDG

ONBOARDING Unleashing Sales Success—The Power of Systems, Culture and Accountability Written By: Performance Development Group June 14, 2023 – 5 min read Sales enablement technologies and resources have changed the game, but not always for the better. Onboarding is a new hire’s first experience with your company’s culture.

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Top 29 Profitable Online Course Ideas to Create in 2024

Fly Plugins

Working from home can be a challenge if you lack discipline, communication and organizational skills. Creating a course that teaches strategies for effective remote work productivity, collaboration tools, and communication skills will be invaluable for individuals and organizations navigating this new way of working.

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Community-Based Learning for stronger learning connections

Learning Rebels

Use-Cases for Community-Based Learning Easing the New Employee Transition: A new employee community solves the problem of acclimating new hires to a company’s culture and workflow. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

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Everything You Need to Know about Call Center Training

Paradiso

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.