Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 75

Customer Service Services Custom Brandon Hall 75

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 87

Customer Service Services Custom Streaming 87

Attensi

MAY 22, 2024

Attensi INSIGHTS The shop floor – help smaller retail teams excel with better training The shop floor is demanding for staff, who juggle customer satisfaction, sales, inventory checks, and maintaining a tidy space. With rising digital expectations, customers seek exceptional in-store experiences. Everyone’s a winner.

Harassment Training 52

Harassment Training Teams Help Training 52

Matrix

JANUARY 14, 2020

The good news? There are ways that team leaders can empower their mobile and remote workforce with an extra dose of creativity. Team members don’t have to be sitting at a desk between 9 am and 5 pm every day to accomplish things. Happier team members are often more creative too. Offer scheduled free time.

Innovation 134

Innovation Teams Diversity Training Instant Messaging 134

Litmos

MAY 24, 2018

She might be the right person for the job when delivering hard news to a customer. Joe might excel at properly recording everything in your Customer Relationship Management (CRM) or be great at using those records to set up his day according to the most important tasks at hand. But what about everyone else on the team?

Customer Service 58

Customer Service Services Custom Training 58

Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. Despite this, many organizations need to give agent training the attention it deserves.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Learning Pool

DECEMBER 7, 2020

We’re very proud at Learning Pool to have been named as having the Best Marketing Team in the 2020 International Brilliance Awards, triumphing in a tough category, over an impressive global shortlist. I am so proud of the entire team. The team was awarded the accolade at a virtual event on 4 December 2020.

Market 98

Market Teams Brandon Hall Oracle 98

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. I look forward to leveraging my experience to build a successful sales team and shape PDG’s future success.”

Sales 52

Sales Teams Portfolio Expertise 52

Learning Pool

MAY 30, 2022

Commenting on the appointment, Paul McElvaney, Founder and Executive Chair of Learning Pool said, “ Our recent acquisition of True Office Learning highlights our commitment to improving compliance standards across our company and for our customers. We are delighted to welcome Harper to our team.

Leadership 98

Leadership Compliance Training Brandon Hall Teams 98

discoverlink

DECEMBER 17, 2021

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. Getting them ready to train other team members is a great way to show your confidence in them and prepare them for promotion when a trainer role opens. Multi-U 2.0

Leadership 119

Leadership Blended Learning Teams Develop 119

Infopro Learning

FEBRUARY 28, 2020

In fact, it was found that 73% of all teams will have remote workers by the year 2028 (1). Human resources and L&D teams often struggle to provide their globally dispersed teams with engaging learning experiences. Removing training barriers for your remote teams is essential to increasing employee engagement.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

The Learning Dispatch

SEPTEMBER 2, 2020

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.

Convert 52

Convert Lesson Personal Personalization 52

LearnDash

OCTOBER 8, 2020

Instead, businesses are turning to online courses to help develop employees—both new and old—as they adjust to changing work conditions. The good news is that the vast majority of training programs can be done online without any loss of quality. Orientation: introduce new team members to your company and help them find their place.

Compliance Training 280

Compliance Training Diversity Training Online Training 280

Learning Pool

SEPTEMBER 4, 2020

Led by VP of North America, Sharon Claffey Kaliouby, Learning Pool’s Boston team has relocated to the Innovation District in Boston’s Seaport Waterfront. Inside the new Boston office location in the Seaport area of Boston. . Starting in September, Sharon and the Boston team are hosting the following free sessions: .

Innovation 97

Innovation Teams Blended Learning Hosting 97

Learning Pool

DECEMBER 13, 2019

Learning Pool is delighted to announce that its in-house marketing team, based across offices in Derry, Nottingham, and Oxford, were awarded Silver for ‘Innovative Team of the Year’ at the Business Brilliance Awards 2019. . About Learning Pool . million learners in 21 countries.

Market 66

Market Teams Off-shore Brandon Hall 66

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In fact, in a recent study by Gallup it was found that organizations with a strong onboarding process improve new hire retention by 82%.

Effectiveness 251

Effectiveness Case Study Study Reputation 251

Fly Plugins

DECEMBER 5, 2023

This is also a great one to launch at the start of the year when people are making their new year resolutions. Remote Team Management and Leadership With remote and hybrid work environments becoming the new normal, managers and leaders need to adapt their management styles to effectively lead distributed teams.

Cyber Security Training 173

Cyber Security Training Diversity Training Ideas Create 173

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Avilar

JUNE 5, 2024

The good news is that embracing workforce diversity is a win-win approach to growing a workforce and building relevant skills and competencies. Push your team to be inclusive in how and where you post your job openings. Yet employers lament the difficulty in finding talent for key specialist roles.

Strategy 84

Strategy Effectiveness Diversity Training Metrics 84

Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

Expert 40

Expert Productivity Product Teams 40

CD2 Learning

JANUARY 18, 2021

The 2020 American Business Awards recently announced their Stevie winners and we were honored to have two team members recognized. We are particularly excited because those team members directly work with and benefit our clients! We appreciate this opportunity to share the news on a Ryan and Hailey and their well-deserved honors.

Customer Service 52

Customer Service News Attention Media 52

HT2 Labs

DECEMBER 13, 2019

Learning Pool is delighted to announce that its in-house marketing team, based across offices in Derry, Nottingham, and Oxford, were awarded Silver for ‘Innovative Team of the Year’ at the Business Brilliance Awards 2019. About Learning Pool . million learners in 21 countries.

Market 40

Market Teams Off-shore Brandon Hall 40

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Platforms like Microsoft Teams and Slack saw huge adoption during this period. This is where a chatbot can truly excel.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Ed App

JUNE 7, 2021

EdApp has recognized the importance of social media in business today, so they created the Social Media and Electronic Communication course that will help your team adopt and effectively communicate in this internet-driven space. Communication Skills Course #4 – Retail Services – Communication.

Communication 52

Communication Skills Course Social Media 52

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Chatbots And Virtual Assistants – Organizations frequently use these for customer service and education.

Benefits 148

Benefits Course Training Train 148

CLO Magazine

APRIL 14, 2024

For example, companies that sell transactional low-investment items or industries that have a high attrition rate for their sales team. When I joined a sales training team in 2012, digital training resources and virtual training were finally gaining some good traction. Ensuring the sales team has the knowledge they need is critical.

Sales 79

Sales Case Study Coaching Portal 79

TalentLMS

JANUARY 30, 2024

They invest in top-notch customer service to support clients. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” They support sales and marketing efforts. Sounds great, right?

Trust 52

Trust Culture Network Diversity Training 52

Learning Pool

DECEMBER 21, 2022

Using validated employee feedback gathered by Great Place to Work® – the global authority on workplace culture, with its rigorous, data-driven methodology – the accreditation confirms that the team has a consistently positive experience at Learning Pool. “ It means a lot that our team has a consistently positive experience working here.

Customer Service 52

Customer Service Performance Support Director Global 52

Rustici Software

DECEMBER 13, 2023

We take customer service very seriously here and even have a measure that we call the Delight-O-Meter to track our progress. In 2023 we welcomed 5 new associations as customers using our content distribution solutions to help them bring their training to their members. 4 New Faces. And 1 Incredible Team.

Software 84

Software xapi Journal Conference 84

STRIVR

NOVEMBER 11, 2020

Upskilling managers is essential to team and business success. But many managers, especially new managers, are promoted for their “hard” skills on the job as an individual contributor. But many managers, especially new managers, are promoted for their “hard” skills on the job as an individual contributor. Customer use case.

Skills 98

Skills Simulations Management Virtual World 98

Paradiso Solutions

DECEMBER 21, 2023

Imagine you’re starting a new branch of a well-known franchise. You’ve got everything—location, team, and excitement—but lack something crucial: knowledge. This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Epilogue Systems

APRIL 9, 2024

This could range from recommending music based on past listening habits to providing custom news briefings or travel suggestions. They access weather forecasts, traffic data, news updates, and more, delivering this information in real-time to the user.

Digital 40

Digital Voice Cloud Computing Privacy 40

TOPYX LMS

AUGUST 10, 2017

As you launch your online learning program through an LMS, have a team ready to assist users with any problems that may crop up. This team might consist of only two or three administrators that completely understand the LMS and online learning content and can circulate the workplace during the first few days of live usage.

LMS 184

LMS Corporate eLearning Program Online 184

TalentLMS

FEBRUARY 20, 2024

Let’s look at the why and the how of empowering your team with an entrepreneurial mindset. The good news is that many of these skills, including the attitudes needed to enact them, can be learned through entrepreneurship training. Teach your whole team leadership skills like clear communication, inspiring others, and delegating.

Training 59

Training Train Innovation Culture 59

Learning Pool

FEBRUARY 17, 2023

Celebrating double award success, the team also achieved the Gold award for ‘External Learning Solution of the Year’ in partnership with Lidl GB. The Silver award for ‘Learning Provider of the Year’ recognizes our unwavering commitment to innovation, pioneering and customer service. An expert team offers 24/7 customer support.

Providers 98

Providers Compliance Training Pinnacle Learning 98