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Machine Learning Enables Workforce Transformation

Infopro Learning

The time for workplace transformation is now and embracing modern technology and implementing a transformation initiative to train employees is one of the best ways to prepare for the future. Developing a solid people strategy focused on employee development can set your business up for a successful future.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

Onboarding provides numerous benefits that not only make it helpful but essential to success. A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Corporate Training Video Production 101: Your Ultimate Guide

fewStones

Corporate world is constantly changing, and success hinges on your people. Train your team effectively. One powerful tool for achieving this is through corporate training videos. These videos help new hires feel welcome and prepared for their roles. How to do that?