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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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The Shape of Global Workplace Learning 2020: An Interview with Sriraj Mallick, President, Infopro Learning

Infopro Learning

Learning and talent development play an important role in enabling and building new capabilities within organizations to meet these challenges and thrive in the VUCA world. At Infopro Learning we are building this ecosystem which combines learning and talent development together. Or is it reducing the time to proficiency?

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Surfing the Net: Waste of Time or Personal Directed Learning.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Surfing the Net: Waste of Time or Personal Directed Learning? By the way, “Surfing the Net” is a great phrase that fell by the wayside far too early. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

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Insurance Training Programs to Empower Professionals for Future Success

Infopro Learning

Insurance provides a reassuring safety net, granting peace of mind as it safeguards our homes, health, and businesses. Customers’ expectations have also evolved, demanding personalized services and seamless digital experiences. In a world where uncertainties loom large, insurance protects against the unpredictable.

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Different Types of Green Building Certifications

Coreaxis

Here’s a breakdown of why they are crucial for both the environment and your financial well-being: Standardized Evaluation: Green building certifications offer a systematic framework to assess a building’s environmental impact, helping owners and developers benchmark their sustainability initiatives against industry standards.

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The How, Why & What of Calculating Profit Per Employee for Financial Performance

Acorn Labs

Profit per employee is an HR metric measuring your company's net income compared to the size of your workforce. On the other hand, profit, or net profit, is the income left after expenses and operating costs are accounted for. What is profit per employee? Another way it's just like other HR metrics: You can't use it as a one-off.

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Learning Pool partners with One Tree Planted for a more environmentally friendly future

Learning Pool

Joining the ‘ Million Trees Planted ’ initiative, our partnership with One Tree Planted represents our dedication to more sustainable development. Going forward, we have also committed to donating the profits of our Net Zero collection to help further fund the ‘Million Trees Planted’ challenge.