From the Coleface

Subject matter experts – time for a re-brand?

From the Coleface

accountancy e-learning legal trainingThe last 20 years has seen the evolution of terminology from Computer-Based Learning to e-learning to digital learning (and beyond). One term that has been static is SME (subject matter expert). Given how much the world and technology has changed in that time, is it time for a re-think? One Big Four firm has already started dropping SME as a term for internal L&D projects.

Expert 100

Learning objectives are like metadata – useful but best left unseen

From the Coleface

e-learning trainingAn update on a post about learning objectives which attracted a healthy amount of support and debate: refinements to that position and what it means in practice for learning designers. One of the richest compilations of high quality thinking is Will Thalheimer’s.

Five more ingredients for compliance e-learning excellence

From the Coleface

accountancy e-learning legal trainingOnce again I had the privilege to judge the e-learning awards (now called the Learning Technology Awards). When I last judged the compliance category two years ago I wrote Five ingredients for compliance e-learning excellence .

Three essential charts about learners for L&D business partners to show their stakeholders

From the Coleface

e-learning trainingAs noted before, many factors have made it harder for L&D professionals to know their learners really well.

Building a Business Case for Customer Training

Looking to expand your customer training program? Download this guide to learn how to prove the value of training and tackle objections head-on Your executive team will likely have some concerns.

Three ways GDPR changes life for L&D managers

From the Coleface

e-learning trainingGDPR is one of e-learning’s hot topics in 2018. Here’s a blog that I co-wrote with Brightwave’s Head of QA on how it will affect L&D managers when they have a breathing space from getting learning to their colleagues about GDPR. link].

Change 100

Why the time is right for self-managed learning

From the Coleface

e-learning trainingIn 1990 Peter Senge published “ The Fifth Discipline ” , giving a compelling vision of how companies could transform into learning organisations. The ideas chime with many L&D professionals, but adoption by business has been patchy.

Research says that whatever I say next will be a whopping lie

From the Coleface

” e-learning training Over 15 years of working in L&D (and a dose of studying philosophy of science at university) makes me very alert to the phrase “research says” It is usually followed by an unsubstantiated claim.

Viv on Learning Now TV on 31 March

From the Coleface

e-learning trainingAs an experienced blended learning designer and judge of the e-learning Awards (recently rebranded as the Learning Technologies Awards), I was invited to appear on TV.

Talent management myths and facts

From the Coleface

e-learning training Last Friday I went to an excellent session of the Trainers and Developers Network led by Catherine Shepherd.

A Guide to Marketing Customer Training

Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses

How well do you really know your learners?

From the Coleface

accountancy e-learning legal training

Curation 101

From the Coleface

accountancy e-learning legal training Just when you thought you had enough e-learning buzzwords, curation came along. For those who like definitions “ Content Curation is the act of discovering, gathering, and presenting digital content that surrounds specific subject matter.”

Is this compliance story too close to home?

From the Coleface

If comfortable for this incident to be referred to on a training course or in a face to face presentation, why not in e-learning? accountancy e-learning legal training Learners are used to compliance e-learning.

The pitfalls of selling content online – five questions that training companies should ask

From the Coleface

Imagine you are running a training company that has successfully carved out a niche. You’re selling lots of training courses and it’s only capacity that is stopping you from selling more. One day you realise that you could increase reach, lock out competitors and reduce cost of sales if you put some of the training online. Here are five questions that I find many training companies in this situation have failed to ask. e-learning training

How to Price and Package Customer Training

That is the question many customer training teams are facing today. To charge or not to charge? The answer, however, is not always a straightforward yes or no. Download this guide to learn more

Instructional design agony uncle

From the Coleface

e-learning training At this year’s Learning Technologies show I’ve been invited by the eLearning Network to do a slot on ‘Ask the Expert’ about instructional design.

Learning Science Laundering

From the Coleface

e-learning training When I’m explaining to non L&D people what I do, one thing they commonly say is “Oh yes, e-learning.

So does Linkedin really work?

From the Coleface

As an independent L&D consultant who has expertise in face to face training, e-learning and happens to be a Chartered Accountant with digital marketing experience, Linkedin allows people who are looking for my skillset to find me.

Let’s focus on the learning (with a little help from Cynefin)

From the Coleface

Formal: Simulations, face to face training. ” accountancy e-learning legal trainingI enjoyed a day out at the Learning Technologies Summer Forum yesterday. Like many conferences, there was no shortage of vendors trying to broadcast how their offering is the panacea to organisations’ performance problems.

Help 100

Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook

Chain of fools

From the Coleface

” e-learning training I chose the title for this blogpost because I like the tune , not because I wanted to offend… Anyway, here’s a chain of events that’s been played out in hundreds of organisations.

News is bad for you

From the Coleface

accountancy legal training A really thought-provoking article by Ralf Dobelli (based on a longer essay) about information overload and in particular, news.

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e-learning professionals “the cobbler’s children with no shoes”

From the Coleface

At first blush it feels like an L&D department with expertise in training should be doing more training. accountancy e-learning legal training

Forum 113

Happy season

From the Coleface

He demurred and said that the biggest emotion had been relief – he and Steve Redgrave believed that they were best in the world and had trained so hard that even if they had a bad day they would still win. training

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Agile Microlearning Explained

Personalized training is a powerful and effective approach that assesses an individual’s. knowledge and then develops an optimal training plan unique to that learner. Adaptive training goes one step. experimenting with computer-based training (CBT), they focused.

Is praise better behind closed doors?

From the Coleface

training Lucy Kellaway’s recent article in the FT “Compliments are always best made behind closed doors” challenges the conventional wisdom that workplace praise is best given in public and criticism in private.

Is Enterprise search the answer to L&D’s interruption problem?

From the Coleface

Let’s start by recognising a problem inherent to the conventional model of L&D, which I call the “interruption problem” To access L&D’s services, a learner is taken out of their workflow to go to a training course, webinar or e-learning module. the Chairman mandates that everyone does customer service training). paying for off-site training or increasing the immersiveness and media treatment in e-learning).

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What a fantastic widget!

From the Coleface

lets you get the train time you have looked up straight into Outlook with just the click of a button. You may have noticed that more and more websites are allowing you to download appointments into your calendar e.g. www.nationalrail.co.uk

Tricks of the trade for instructional design

From the Coleface

e-learning trainingOne of the best things about working in instructional design is that you get to work with a variety of organisations and ask some of their smartest people about the tricks of their trade e.g. What does best practice look like? What are the common pitfalls?

The Secret to Getting Learning Results May Not Be What You Think

Training Page 18 3 Ready to Make a Shift? solutions 1 The challenge of developing effective training solutions. us traditional training only creates 37 %. train actually go on to apply what they’ve. learned when they complete the training.

Did you get potatoes in your stocking?

From the Coleface

trainingNow that the festive season is becoming a distant memory and the kids are back at school, the magic fabric of Christmas has begun to fray a bit in the Cole household. And I admit, I’m to blame.

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About me

From the Coleface

As a former training manager at a Big Four accountancy firm, I know many of the pressures that you are under. Happily I make the time to read and surf publications about training and e-learning. Hi…welcome to From the Coleface, brought to you from sunny Sussex by Viv Cole.

Professional services e-learning forum achieves ten

From the Coleface

When I was a training manager at a Big Four accountancy firm, I found it bizarre that L&D people in professional services firms did not get together more to compare notes about their challenges and successes when they have so much in common. 7 th July sees the 10 th meeting of the Professional services e-learning forum, an informal networking and benchmarking group for L&D professionals working for the UK’s top 15 accountancy and top 15 law firms.

Forum 100

5 free technology tools for trainers to enhance face to face training

From the Coleface

But when used appropriately technology can enhance what happens in the training room (and afterwards). Whenever you use a role play in training this could replace it. trainingFace to face trainers often see technology as threat or replacement of the face to face experience. At the eLearning Network event “A fresh look at elearning”, Julie Wedgwood demonstrated five tools which have great potential and they’re free!

How to Create a Customer Training Strategy

Want to develop an effective customer training strategy for your organization? Download this guide to learn some simple steps you can follow to set your team up for success. Click to download

What can L&D learn from marketing?

From the Coleface

accountancy e-learning legal trainingFor months I’ve been immersed in the zone where marketing and learning overlap – helping marketers become as confident and astute with digital media as they are with traditional media. Although Marketing and L&D departments tend to attract different types of people, in essence both roles involve communicating in a way that is designed to change people’s behaviour.

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How was your conference? How was the backchannel?

From the Coleface

e-learning trainingAt #learning live last week Don Taylor invited us to think about what’s the biggest change that we’ve seen in our experience of L&D. Zooming in on conferences, certainly one of the biggest changes that I’ve seen in the past couple of years is the introduction of a “backchannel” which normally takes the form of a Twitter hashtag that participants are encouraged to use. This is a 10th to add to my 9 ways of designing better conferences.

Live online learning – ask the experts

From the Coleface

How effective is virtual classrooms training in comparison with traditional classroom training? e-learning trainingOn 30 May I’ll be chairing an eLearning Network webinar on Ten things you always wanted to know about live online learning but were afraid to ask. I’m pleased to introduce three expert practitioners Mike Collins of Directline @mikecollins007, Phil Green of Olignment @philipgreen and Matt Turner of Brightwave @LiveTimeLearn.

Expert 100

Pitfalls in mobile learning #1: Intimacy

From the Coleface

legal trainingAs new technologies emerge and then go mainstream, this provides L&D practitioners with new channels through which to connect with learners and enable them to improve performance. However on the way, some organisations will get in badly wrong. Step forward Havering Sixth Form College in Hornchurch. This Essex sixth form college has made into the papers for sending its A-level students “top revision tips” text messages. Click here for the full article.

12 Ways to Get the Most Out of Your Authoring Tool

Skillsoft (2018), ‘Storytelling in Video–based Leadership Training and Development’ 4. part of a training course, the content naturally. training. their existing training-related videos into a searchable. training material that continues to benefit employees as an.