From the Coleface

Learning objectives are like metadata – useful but best left unseen

From the Coleface

e-learning trainingAn update on a post about learning objectives which attracted a healthy amount of support and debate: refinements to that position and what it means in practice for learning designers. One of the richest compilations of high quality thinking is Will Thalheimer’s.

Five more ingredients for compliance e-learning excellence

From the Coleface

accountancy e-learning legal trainingOnce again I had the privilege to judge the e-learning awards (now called the Learning Technology Awards). When I last judged the compliance category two years ago I wrote Five ingredients for compliance e-learning excellence .

Three essential charts about learners for L&D business partners to show their stakeholders

From the Coleface

e-learning trainingAs noted before, many factors have made it harder for L&D professionals to know their learners really well.

Three ways GDPR changes life for L&D managers

From the Coleface

e-learning trainingGDPR is one of e-learning’s hot topics in 2018. Here’s a blog that I co-wrote with Brightwave’s Head of QA on how it will affect L&D managers when they have a breathing space from getting learning to their colleagues about GDPR. link].

Change 100

2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help

Escaping from the compliance e-learning cul-de-sac

From the Coleface

p19: 29% see their in-house e-learning as synonymous with compliance training – they are in “the compliance e-learning cul-de-sac” p20: Targeting learning by job role. Useful checklist: “How can we make compliance training more relevant to individuals?”

Research says that whatever I say next will be a whopping lie

From the Coleface

” e-learning training Over 15 years of working in L&D (and a dose of studying philosophy of science at university) makes me very alert to the phrase “research says” It is usually followed by an unsubstantiated claim.

Let’s focus on the learning (with a little help from Cynefin)

From the Coleface

Formal: Simulations, face to face training. ” accountancy e-learning legal trainingI enjoyed a day out at the Learning Technologies Summer Forum yesterday. Like many conferences, there was no shortage of vendors trying to broadcast how their offering is the panacea to organisations’ performance problems.

Help 100

How well do you really know your learners?

From the Coleface

accountancy e-learning legal training

2017 Customer Training Benchmarks Study

What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more.

Talent management myths and facts

From the Coleface

e-learning training Last Friday I went to an excellent session of the Trainers and Developers Network led by Catherine Shepherd.

The pitfalls of selling content online – five questions that training companies should ask

From the Coleface

Imagine you are running a training company that has successfully carved out a niche. You’re selling lots of training courses and it’s only capacity that is stopping you from selling more. One day you realise that you could increase reach, lock out competitors and reduce cost of sales if you put some of the training online. Here are five questions that I find many training companies in this situation have failed to ask. e-learning training

Is this compliance story too close to home?

From the Coleface

If comfortable for this incident to be referred to on a training course or in a face to face presentation, why not in e-learning? accountancy e-learning legal training Learners are used to compliance e-learning.

Curation 101

From the Coleface

accountancy e-learning legal training Just when you thought you had enough e-learning buzzwords, curation came along. For those who like definitions “ Content Curation is the act of discovering, gathering, and presenting digital content that surrounds specific subject matter.”

Customer Training Completion Rates

Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy.

Instructional design agony uncle

From the Coleface

e-learning training At this year’s Learning Technologies show I’ve been invited by the eLearning Network to do a slot on ‘Ask the Expert’ about instructional design.

Happy season

From the Coleface

He demurred and said that the biggest emotion had been relief – he and Steve Redgrave believed that they were best in the world and had trained so hard that even if they had a bad day they would still win. training

Sales 130

Is praise better behind closed doors?

From the Coleface

training Lucy Kellaway’s recent article in the FT “Compliments are always best made behind closed doors” challenges the conventional wisdom that workplace praise is best given in public and criticism in private.

Learning Science Laundering

From the Coleface

e-learning training When I’m explaining to non L&D people what I do, one thing they commonly say is “Oh yes, e-learning.

[eBook] Training for a Millennial Audience

Want to keep your training relevant for modern learners? Download this guide and learn key strategies to engage with Millennials in your customer training program

Chain of fools

From the Coleface

” e-learning training I chose the title for this blogpost because I like the tune , not because I wanted to offend… Anyway, here’s a chain of events that’s been played out in hundreds of organisations.

News is bad for you

From the Coleface

accountancy legal training A really thought-provoking article by Ralf Dobelli (based on a longer essay) about information overload and in particular, news.

News 130

e-learning professionals “the cobbler’s children with no shoes”

From the Coleface

At first blush it feels like an L&D department with expertise in training should be doing more training. accountancy e-learning legal training

Forum 100

Did you get potatoes in your stocking?

From the Coleface

trainingNow that the festive season is becoming a distant memory and the kids are back at school, the magic fabric of Christmas has begun to fray a bit in the Cole household. And I admit, I’m to blame.

Stock 130

Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook

So does Linkedin really work?

From the Coleface

As an independent L&D consultant who has expertise in face to face training, e-learning and happens to be a Chartered Accountant with digital marketing experience, Linkedin allows people who are looking for my skillset to find me.

What a fantastic widget!

From the Coleface

lets you get the train time you have looked up straight into Outlook with just the click of a button. You may have noticed that more and more websites are allowing you to download appointments into your calendar e.g. www.nationalrail.co.uk

Tricks of the trade for instructional design

From the Coleface

e-learning trainingOne of the best things about working in instructional design is that you get to work with a variety of organisations and ask some of their smartest people about the tricks of their trade e.g. What does best practice look like? What are the common pitfalls?

About me

From the Coleface

As a former training manager at a Big Four accountancy firm, I know many of the pressures that you are under. Happily I make the time to read and surf publications about training and e-learning. Hi…welcome to From the Coleface, brought to you from sunny Sussex by Viv Cole.

The Secret to Getting Learning Results May Not Be What You Think

Training Page 18 3 Ready to Make a Shift? solutions 1 The challenge of developing effective training solutions. us traditional training only creates 37 %. train actually go on to apply what they’ve. learned when they complete the training.

Professional services e-learning forum achieves ten

From the Coleface

When I was a training manager at a Big Four accountancy firm, I found it bizarre that L&D people in professional services firms did not get together more to compare notes about their challenges and successes when they have so much in common. 7 th July sees the 10 th meeting of the Professional services e-learning forum, an informal networking and benchmarking group for L&D professionals working for the UK’s top 15 accountancy and top 15 law firms.

Forum 100

Is Enterprise search the answer to L&D’s interruption problem?

From the Coleface

Let’s start by recognising a problem inherent to the conventional model of L&D, which I call the “interruption problem” To access L&D’s services, a learner is taken out of their workflow to go to a training course, webinar or e-learning module. the Chairman mandates that everyone does customer service training). paying for off-site training or increasing the immersiveness and media treatment in e-learning).

Search 100

5 free technology tools for trainers to enhance face to face training

From the Coleface

But when used appropriately technology can enhance what happens in the training room (and afterwards). Whenever you use a role play in training this could replace it. trainingFace to face trainers often see technology as threat or replacement of the face to face experience. At the eLearning Network event “A fresh look at elearning”, Julie Wedgwood demonstrated five tools which have great potential and they’re free!

How was your conference? How was the backchannel?

From the Coleface

e-learning trainingAt #learning live last week Don Taylor invited us to think about what’s the biggest change that we’ve seen in our experience of L&D. Zooming in on conferences, certainly one of the biggest changes that I’ve seen in the past couple of years is the introduction of a “backchannel” which normally takes the form of a Twitter hashtag that participants are encouraged to use. This is a 10th to add to my 9 ways of designing better conferences.

Aligning Customer Training With Certifications

Want to deliver a cohesive customer training certification program? From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together. Download the guide to see how

Live online learning – ask the experts

From the Coleface

How effective is virtual classrooms training in comparison with traditional classroom training? e-learning trainingOn 30 May I’ll be chairing an eLearning Network webinar on Ten things you always wanted to know about live online learning but were afraid to ask. I’m pleased to introduce three expert practitioners Mike Collins of Directline @mikecollins007, Phil Green of Olignment @philipgreen and Matt Turner of Brightwave @LiveTimeLearn.

Expert 100

Pitfalls in mobile learning #1: Intimacy

From the Coleface

legal trainingAs new technologies emerge and then go mainstream, this provides L&D practitioners with new channels through which to connect with learners and enable them to improve performance. However on the way, some organisations will get in badly wrong. Step forward Havering Sixth Form College in Hornchurch. This Essex sixth form college has made into the papers for sending its A-level students “top revision tips” text messages. Click here for the full article.

Mobile pitfall #3: Where was I again?

From the Coleface

Also learners may well be accessing the learning in situation where they might get interrupted e.g. the train arrives or the boarding call for the plane goes out. The nature of using a mobile device for learning is that you’re likely to get interrupted – after all phones were designed primarily to be for phone calls (and are used primarily for text messages ).

Pitfalls in mobile learning #2: What’s your user’s state of mind?

From the Coleface

Waiting for a train/ plane. As people in business become ever more time-pressured, it’s harder for L&D to reach them with them with content that is useful. Mobile offers the opportunity to reach people in situations where they can’t/ don’t want to use their PC/ laptop.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Isn’t there a lot of training out their. training content available but, the vast majority are frustrated by. the lack of transfer back to the job after participating in training. KnowledgeAdvisors (2015) reports that “41% of training. effective training and support.