Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Maestro

NOVEMBER 30, 2021

As part of a client project, we took a break from Articulate Storyline and Rise— our go-to eLearning authoring tools —and spent time exploring what course development is like in Elucidat to determine our own Elucidat reviews. How Elucidat compares to Articulate Rise. What is Elucidat?

Articulate 52

Articulate Authoring Tools Poll Server 52

Epilogue Systems

APRIL 23, 2024

The nuanced differences between these types underscore the spectrum of knowledge continuity, from the deeply personal and intuitive to the fully articulated and shared. These sessions can help articulate and transfer insights gained from experience.

Knowledge 40

Knowledge Cognitive Articulate Wiki 40

Association eLearning

MAY 11, 2016

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” For example, if you create a course in Articulate Storyline, it will play in any SCORM compliant LMS.

Association Learning Management System 100

Association Learning Management System Blended Learning LMS CD-ROM 100

Hurix Digital

APRIL 24, 2024

Besides, always trust authoring tools that offer reliable and responsive customer service to assist with any technical issues. Articulate 360 Articulate 360 encompasses various SCORM-compliant functionalities. It comes with several advanced features and includes interactive walkthroughs.

Authoring Tools 40

Authoring Tools Authoring SCORM Tools 40

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Dashe & Thomson

JANUARY 11, 2011

This position is well-articulated in this post by Jay Cross at his Informal Learning Blog. To start answering these questions, we have to acknowledge that formal learning, as we know it today, will not be effective in the future. Instead, we will need to put the workers themselves in charge of their own learning. Liam McCoy: Thanks for this.

Social Networks 127

Social Networks Brain Teach Blended Learning 127

Learning Pool

NOVEMBER 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Stream Authoring , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 93

Custom eLearning Development Content Developer Diversity Training Brandon Hall 93

Dashe & Thomson

MARCH 6, 2011

Software tools such as Articulate Presenter or Adobe Presenter allow you to transition your current PowerPoint into a streamlined e-Learning modules complete with narration, interactive quizzes, and Flash-based output compression. This approach also encourages the collaborative and social learning experience. Liam McCoy: Thanks for this.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Learning Pool

JULY 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the suitable medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 92

Custom eLearning Development Diversity Training Providers Brandon Hall 92

Learning Pool

AUGUST 9, 2022

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. .

Mobile Learning 88

Mobile Learning Diversity Training Custom eLearning Development Providers 88

eLearning Brothers

JULY 12, 2018

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Common Articulate Storyline Development Mistakes. Watch webinar.

Write Blog 90

Write Blog Customer Service Articulate Director 90

The Performance Improvement Blog

DECEMBER 27, 2013

This is an intentional culture a la Edgar Schein ''s three levels: (1) the deep underlying beliefs and assumptions that are often difficult for insiders to articulate; (2) the values and principles that structure action; and (3) the symbols and artifacts that are visible on the surface for all to see. After reading Joy, Inc.

Culture 226

Culture Customer Service Organizational Learning Innovation 226

Hurix Digital

MARCH 7, 2023

Their content development services include instructional design, graphics design, and localization, which help organizations create engaging and effective learning content. They also provide platform customization services that enable clients to tailor their learning platforms to their needs.

Blended Learning 52

Blended Learning Corporate eLearning Solution Virtual Classroom 52

Learning Pool

OCTOBER 1, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

eLearning Tools 93

eLearning Tools Blended Learning Best eLearning Authoring 93

eLearning Brothers

NOVEMBER 15, 2017

So ever since we launched our Customizable Courseware library with source files in Adobe Captivate, Articulate Storyline, and Lectora desktop, we’ve been quietly working on getting those Lectora Online source files ready to rock. Managing Customers. Customer Service. Handling a Difficult Customer. Time Management.

Courseware 107

Courseware Lectora Harassment Training Custom 107

Web Courseworks

NOVEMBER 25, 2016

Authoring systems and custom services galore. Some situations included: Customer service training. Booths led by the 800 guerrilla (eLearning Brothers) and small shops like Torrance learning are examples of the growth of custom services. The moodle LMS tipping point. xAPI gaining more traction.

DevLearn 0

DevLearn xapi eLearning Guild Open Source 0

Learning Pool

JULY 23, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

OpenSesame

SEPTEMBER 24, 2010

Articulate Studio ‘09. Image from the Articulate website.). Articulate Studio ‘09 is an easy-to-use elearning authoring tool that works with Microsoft PowerPoint. The new Quizmaker, in particular, is a welcome addition to the Articulate Studio Suite. Articulate Storyline. What is it? Who is it for? Who is it for?

Authoring Tools 40

Authoring Tools eLearning Tools Compliance Training eLearning Developer 40

Paradiso

NOVEMBER 16, 2018

Enterprises or educational institutes that provide eLearning services require special customization services, branding, specific activities or specific development for the content and the platform that they choose to run. This is the main reason why we did a deep research to help you make the right choice.

elearning company 21

elearning company Compliance Training Best eLearning Custom eLearning Development 21

STRIVR

FEBRUARY 9, 2021

Top business applications for VR – training for health & safety , operational efficiency , customer service , or soft skills – can all map to a variety of objectives. Articulate the challenge or opportunity. But how do you select the right objective and use case? The benefits of learning in VR.

Business 80

Business Metrics Virtual World Customer Service 80

Tesseract Learning

JUNE 15, 2021

But in addition to this, they also must focus on excellent communication, top-notch customer service, and exemplary brand value. Product or Service Intelligence. The frontline must know every detail about your products or services, changes, updates, upgrades, and more.

Help 122

Help Blended Learning Diversity Training microlearning 122

Aptara

SEPTEMBER 27, 2023

Retail Sector : A global retail chain introduced gamified AR modules for employee onboarding, resulting in increased knowledge retention and improved customer service. Unity3D: A powerful game development engine that enables the creation of immersive learning experiences with stunning visuals and interactive elements.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Xyleme

OCTOBER 3, 2023

Roles facing increased displacement include those of user support technicians, data warehouse specialists, and customer service workers. Business Acumen: Develop business acumen within the workforce, enabling employees to understand and articulate relevant business outcomes.

Specialist 52

Specialist Diversity Training Xyleme Performance Support 52

Schoox

MAY 11, 2021

All it needs to do is articulate a message to the learner. Let’s say you buy customer service training for your workforce. Using that pre-built customer service course to teach all the basic mechanics and foundational elements saves you from spending hours building that course yourself.

Organization 98

Organization Content Training Train 98

Hurix Digital

JANUARY 9, 2023

The process of outsourcing training is adapted to improve and articulate the areas where your company is weak to transform it into a strong & invincible version. Customer Service. However, at an affordable cost, the companies are bestowed with articulated services that endorse training design, development, and deployment.

Outsource 52

Outsource Diversity Training Benefits Authoring Tools 52

Hurix Digital

JANUARY 8, 2023

So that workforce development is articulated with the company’s business goals. They identify the root cause to address the complex problems in the workflow through a systematic performance orientation of employees and articulate it with the training program as per the company’s requirement. .

eLearning Consultant 52

eLearning Consultant Consulting Performance Support eLearning Strategy 52

Kitaboo

DECEMBER 31, 2023

Similarly, CEOs can meticulously study the digital transformation of their competitors and come up with more effective ways of working, updated customer service, and newer technology platforms like KITABOO’s digital textbook platform complementing the transition to digital-first learning in their business plan.

Digital 52

Digital eBook Diversity Training Virtual World 52

Aptara

JUNE 22, 2023

Retail Sector : A global retail chain introduced gamified AR modules for employee onboarding, resulting in increased knowledge retention and improved customer service. Unity3D: A powerful game development engine that enables the creation of immersive learning experiences with stunning visuals and interactive elements.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

EthosCE

SEPTEMBER 30, 2020

If your objective is to increase learner engagement, EthosCE offers the ability to customize welcome emails and remind them of course schedules and necessary tasks for completion. EthosCE also supports dynamic content creation, including multimedia content using applications like Adobe Presenter, Captivate, and Articulate.

Learning Objects 98

Learning Objects Learning Objectives Association Learning Management System Help 98

Disprz

JUNE 28, 2021

While there is no formal definition of frontline workers in retail, they can be the traditional cashiers, salespeople, e-commerce sales agents, customer service on the phone, delivery agents in the new retail ecosystem. To this effect, your frontline workforce must be adept at various skills required in the customer interaction arena.

Sales 52

Sales Skills Customer Service Internationalization 52

Appsembler

FEBRUARY 9, 2024

Boosting Product Adoption : A thorough understanding of the product by sales and customer-facing teams is crucial for increasing product adoption and sales. Enhancing Customer Service : Extensive product knowledge is essential for effective customer service and support, increasing customer satisfaction and loyalty.

Knowledge 52

Knowledge Productivity Product Program 52

CLO Magazine

FEBRUARY 4, 2020

Corporate sales, customer service, manufacturing and HR systems will shift from “big bang” updates once or twice a year to continuous feature updates that leverage a personalized notification system based on each user’s current and future needs. Here are a few trends we are forecasting about these updates.

Job 92

Job Scanning Simulations Analytics 92

TalentLMS

JANUARY 9, 2023

For instance, as in the introduction, you want to improve customer retention and increase repeat purchases. That means boosting customer satisfaction numbers. So you send your customer service team and sales reps through relationship building and other soft skills training.

Theory 52

Theory Diversity Training Score Metrics 52

Inquisiq

FEBRUARY 27, 2023

They are: Data Driven HR Champion Client (Line of Business) Leadership Functional HR Leads and HR Data Owners HRBPs Data Driven HR Champion An executive level leader who believes fact-based decision-making is critical to the success of HR, Talent and People Operations They will support the development of the capability, and competency of data driven (..)

Analytics 40

Analytics Performance Support Leadership Apple 40

NovoEd

OCTOBER 15, 2018

NovoEd’s customers will be the biggest beneficiaries of this infusion of resources and we are excited about the next chapter! We are now in a strengthened position to deliver on the vision initially articulated by our co-founders Amin Saberi and Farnaz Ronaghi, who started NovoEd in 2013 at Stanford’s Social Algorithms Lab.

Diversity Training 61

Diversity Training Offline Collaboration Mentoring 61

CLO Magazine

SEPTEMBER 26, 2018

While learning tech can improve outcomes and engagement, learning culture can unlock a step-change in productivity across supply chains or transform customer service and sales outcomes. Clearly articulate what skills and experience are required for promotions, lateral moves or departmental/regional transfers.

Culture 74

Culture Metrics Global CLO 74