article thumbnail

Instant Answers With a Chatbot Knowledge Base

Mobile Coach

What is a chatbot knowledge base? Over the years, we’ve provided a series of features to deliver on this use case, but today I want to introduce our most complete and innovative solution yet: the Knowledge Base. In short, the Knowledge Base turns a simple spreadsheet into a brain for your chatbot.

article thumbnail

Instant Answers With a Chatbot Knowledge Base

Mobile Coach

What is a chatbot knowledge base? Over the years, we’ve provided a series of features to deliver on this use case, but today I want to introduce our most complete and innovative solution yet: the Knowledge Base. In short, the Knowledge Base turns a simple spreadsheet into a brain for your chatbot.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. We have developed a strategic process for developing product knowledge training programs that deliver significant business benefits.

Knowledge 380
article thumbnail

Mobile Coach User Conference

Mobile Coach

Beginning January 30th, 2023, Mobile Coach ’s chatbot experts and clients will show new and innovative ways to use chatbots during the 4-day virtual event. This is the perfect opportunity to dive into chatbots for those who are new, or to expand your knowledge and see what is next for chatbots. Join our very first user conference !

article thumbnail

10 Customer Service Coaching Tools

Ed App

It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp. Customer Service Coaching Tool #2 – 360Learning.

article thumbnail

Essential skills today’s leaders need to navigate ambiguity and activate talent

CLO Magazine

In addition to the development of technical skills to help companies adopt the latest technology, we need skills throughout organizations that can help people to adapt to change and maximize their growth—coaching skills. What exactly is coaching? Organizations can turn talent into results using a coaching approach.

article thumbnail

4 Learning Theories Every Online Educator Should Know

LearnDash

If you’re trying to coach your students to change their responses to various events, learning more about behaviorism will be helpful to you. Cognitivism: Learning is a process of acquiring and structuring knowledge. In other words, cognitivism focuses an gaining knowledge and then thinking about it. Individuals are complex.