PDG

JUNE 14, 2023

ONBOARDING Unleashing Sales Success—The Power of Systems, Culture and Accountability Written By: Performance Development Group June 14, 2023 – 5 min read Sales enablement technologies and resources have changed the game, but not always for the better. Onboarding is a new hire’s first experience with your company’s culture.

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Sales Culture System Performance Support 52

Dashe & Thomson

MAY 18, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Virtual Boot-Camp: Games and Learning with the U.S. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. Download the whitepaper » Blog this!

Social Networks 160

Social Networks Blended Learning Diversity Training Games 160

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Fostering a Self-development Culture L&D teams leverage training programs focusing on continuous learning by addressing the diverse training requirements.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Dashe & Thomson

NOVEMBER 3, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS eLearning Review: A Module for the National Security Arena by Jim on October 15, 2010 in Reviews , eLearning Most of the eLearning modules we design here at Dashe & Thomson are aimed at the corporate audience.

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Module Social Networks Blended Learning Security 100

Dashe & Thomson

OCTOBER 15, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS eLearning Review: A Module for the National Security Arena by Jim on October 15, 2010 in Reviews , eLearning Most of the eLearning modules we design here at Dashe & Thomson are aimed at the corporate audience.

Module 100

Module Social Networks Blended Learning Security 100

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Customer Service Services Diversity Training Custom 52

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Download EdApp: Small Team Edition from the App store now.

Customer Service 40

Customer Service Services Custom Training 40

Fly Plugins

DECEMBER 5, 2023

Working from home can be a challenge if you lack discipline, communication and organizational skills. Creating a course that teaches strategies for effective remote work productivity, collaboration tools, and communication skills will be invaluable for individuals and organizations navigating this new way of working.

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Cyber Security Training Diversity Training Ideas Create 172

The Performance Improvement Blog

AUGUST 26, 2013

The culture of a company is shaped by the values and behaviors of its leaders. Times columnist Adam Bryant had with Vocalocity CEO Wain Kellum, we see how one leader’s values influence the culture of an organization. It’s about how you listen to each other, because I think that teams have the best ideas, not individuals.

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Culture Leadership Change Customer Service 170

KnowledgeCity

DECEMBER 21, 2021

Add to that the accelerating pace of technological and social changes, and it becomes clear that companies that lack a learning culture are at a severe disadvantage. 9 Strategies for Building a Learning Culture. Brand Your Company as an Employer that Values and Provides Continuous Learning.

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Culture Diversity Training Organization Newsletter 52

Gyrus

NOVEMBER 9, 2016

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Instead, a company should focus on fostering a culture of excellence. Team Commitments. That commitment must filter down to the implementation teams.

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Music Customer Service Communication Services 145

Capytech

FEBRUARY 8, 2024

In this two-part blog series, we will outline how to implement and/or improve upskilling training. In this first blog of the series, we will focus on laying the groundwork and establishing a good foundation. Upskilling, the focus of this blog, is more focused on evolving the existing capabilities and knowledge of learners.

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Compliance Training Guide Training Train 52

Capytech

FEBRUARY 8, 2024

In this two-part blog series, we will outline how to implement and/or improve upskilling training. In this first blog of the series, we will focus on laying the groundwork and establishing a good foundation. Upskilling, the focus of this blog, is more focused on evolving the existing capabilities and knowledge of learners.

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Compliance Training Guide Training Train 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

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Case Study LMS Customer Service Training 91

TalentLMS

FEBRUARY 20, 2024

Let’s look at the why and the how of empowering your team with an entrepreneurial mindset. Teach your whole team leadership skills like clear communication, inspiring others, and delegating. This know-how creates a culture of shared ownership where people feel empowered to use their initiative.

Training 59

Training Train Innovation Culture 59

TalentLMS

JANUARY 30, 2024

They invest in top-notch customer service to support clients. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” They support sales and marketing efforts. Absolutely.

Trust 52

Trust Culture Network Diversity Training 52

Capytech

NOVEMBER 25, 2020

This blog is the third in our series on knowledge and skills gaps. In the first blog, we outlined the importance of identifying knowledge and skills gaps as well as defining what the terms mean. In the second blog, we explored the steps you should take to find your company’s skills and knowledge gaps.

Knowledge 106

Knowledge Skills Module Strategy 106

Matrix

NOVEMBER 9, 2021

A recent McKinsey study “reaffirms the strong business case for both gender diversity and ethnic and cultural diversity in corporate leadership […] The most diverse companies are now more likely than ever to outperform less diverse peers on profitability.”. Read more: What you need to know about intercultural communication.

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Diversity Training Develop Coaching Leadership 88

TalentLMS

SEPTEMBER 11, 2023

Sales teams are known for embodying these dynamics while they navigate the market. Collaborative sales teams emphasize teamwork, as members combine strengths to achieve collective goals. The pitfall of overcompetitiveness: Navigating the risky side of overdrive In sales, competition is often used to boost team performance.

Collaboration 52

Collaboration Sales Metrics Blended Learning 52

KnowledgeAnywhere

JANUARY 24, 2024

This is incredibly useful for managers and HR professionals who want to keep tabs on the development of their teams. Understanding the Differences Between an LMS vs. A CMS is more generalized and is designed for creating and managing digital content (like websites or blogs), without a specific focus on learning.

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LMS Learning Management System VLE System 95

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

TalentLMS

OCTOBER 12, 2022

When you think about the skills and abilities you want your team members to have, you likely imagine hard skills like coding or sales techniques, or even relevant soft skills like communication and teamwork. Communicate their career goals so managers can help them feel good about their job. What ownership looks like.

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Teams Create Skills Trust 52

Hurix Digital

APRIL 3, 2024

Large language models play a crucial role in communication enhancement and B2B integration in enterprise applications. They provide AI-driven solutions for business communication, streamlining procedures, and improving universal efficiency. Question Answering LLMs are ideal for providing accurate and contextually relevant answers.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

BrainCert

NOVEMBER 6, 2023

In this blog, we'll learn the key features your Telecom LMS must possess to deliver effective training and why BrainCert LMS stands out as the ideal choice. Customer Service: Telecom professionals often interact with customers, so customer service and communication skills are also part of the training.

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LMS Compliance Training Simulations Effectiveness 52

Vitalyst

MARCH 19, 2021

From the revealing of new features in Teams to the release of Microsoft Mesh, their mixed reality tech, there were a lot of things to get excited about. Some of the highlights included in the blog are the changes coming to Dynamics 365 Marketing, which can be summarized as “real-time customer-led journey orchestration capabilities”.

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Microsoft Business Tools Adoption 52

TalentLMS

JANUARY 28, 2022

HubSpot doesn’t only provide software for customer service, sales, and inbound marketing. They provide anyone—customers or not—with reports and how-to guides that keep up with the latest in an ever-changing field. Delivering quality customer service. Applying communication best practices.

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Custom Customer Service Trust Sales 98

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Webanywhere

OCTOBER 21, 2022

Employee-generated videos are a great way to get employees engaged in the company’s marketing efforts, and they also create a sense of community among the workforce. Employees can share these videos on social media or within your own internal communication channels like Slack, Watch and Learn or Event Anywhere.

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Video Social Media Trust Media 52

Ed App

DECEMBER 15, 2022

Simulations can be particularly effective for training in fields such as healthcare, aviation, and customer service. For example, a role-playing game could teach communication skills, or a scavenger hunt could be used to review key concepts in a fun and engaging way. Game-Based Training Example #4 – Quizzes.

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Examples Games Simulations Diversity Training 104

WhatFix

AUGUST 3, 2023

Back to Blog Employee Training & Development What Is Learning Agility? What role does learning agility play in making the company more adaptive and innovative, and how do L&D teams foster a learning culture that enables d team member agility?

Agile 52

Agile Diversity Training Authoring Tools Adoption 52

Thinkdom

JANUARY 29, 2024

This blog offers insights into the benefits of mobile learning for companies with remote working employees by enabling swift and rapid learning anytime, anywhere. And 52% express a desire for its continuation in 2024, indicating a significant shift in work culture preferences. of full-time employees in the USA working from home and 28.2%

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Diversity Training Mobile Learning Mobile Corporate eLearning 103

Making Change

JULY 31, 2017

Probably everyone on your team agrees that elearning should be concise and lively. When we talk about writing style, we can get bogged down in personal preferences that are hard to communicate. When we talk about writing style, we can get bogged down in personal preferences that are hard to communicate. Quantify, quantify.

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Wimpy Score Statistics Write Blog 184

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. In-person group training sessions for soft skills training like customer service, team-building, and client management.

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Everwise

MAY 3, 2017

As Stephen Covey, author of 7 Habits of Highly Effective People, said: “Always treat your employees exactly as you want them to treat your best customers.”. We’ve outlined the specific ways your employee experience impacts your customer experience. Positive relationships with open lines of communication.

Customer Service 55

Customer Service Services Custom Mentoring 55

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. In the grocery industry, the expectation for great customer service is a constant challenge and the root of good (and bad) customer service is organizational culture.

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Docebo Customer Service Case Study Services 31

Continu

SEPTEMBER 28, 2018

Since we launched publicly in 2013, we’ve been a (mostly) remote team. We can recruit the best team members for our company, no matter where they live. But there are challenges that come with managing a remote team. Some of them are the same that you’d face with an on-site team. Here are some of the most important.

Teams 45

Teams Management Tips Culture 45

TalentLMS

OCTOBER 27, 2023

There is growing awareness of the realities of the workplace— toxic culture and poor management practices, leading to such coping strategies as “acting your wage” or quiet quitting. They strive to empower, inspire, and motivate their teams. Good managers support their teams in doing their jobs and performing at the expected level.

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Help Strategy Performance Support Issue 52