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Next-Level CX: Product Knowledge Training Strategies For Customer Service Teams

eLearning Industry

This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. The clock is ticking and CX scores are slipping. This post was first published on eLearning Industry.

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Press Release: EdCast’s MyGuide Launches 1-Click Workflow Automation at ServiceNow’s Knowledge 2019

EdCast

The post Press Release: EdCast’s MyGuide Launches 1-Click Workflow Automation at ServiceNow’s Knowledge 2019 appeared first on EdCast.

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Open learning and knowledge sharing in a remote working world

CLO Magazine

From being responsible for creating and delivering all learning to becoming a facilitator, L&D can enable employees to share knowledge through employee-driven learning models such as employee-generated learning. In this approach, employees are encouraged to share their tactical knowledge by creating content with the right tools.

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Meridian Knowledge Solutions Partners with Questionmark to Enhance Learning and Assessment Capabilities

Meridian

ARLINGTON, VA – SEPTEMBER 12, 2023, Meridian Knowledge Solutions, a leading provider of learning management solutions (LMS), is thrilled to announce a strategic referral partnership with Questionmark, a renowned assessment… The post Meridian Knowledge Solutions Partners with Questionmark to Enhance Learning and Assessment Capabilities appeared (..)

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Press Release: EdCast Announces Alliance with Tata Consultancy Services

EdCast

Press Release: EdCast Announces Alliance with Tata Consultancy Services We are happy to announce our alliance with Tata Consultancy Services (TCS) to address increased demand for comprehensive, targeted, AI-powered knowledge management and learning experience solutions. “We

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Press Release: EdCast Announces Box Integration

EdCast

EdCast Announces Box Integration with Enterprise Knowledge Cloud for AI-Powered Corporate Learning and Knowledge Management Employees of joint customers, including Schneider Electric, Jefferson Health and Anglo American, can now share relevant insights and content across platforms to meet upskilling and learning needs.

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Independent Learner in the Knowledge Economy

The Performance Improvement Blog

In the Knowledge Economy, people must take responsibility for their own learning. Knowledge isn’t hoarded by individuals and departments; knowledge is shared so that everyone is learning. They need to learn how to learn independently and how to learn what they need to know when they need to know it.

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