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Business Benefits of Customer Service Training Programs

Infopro Learning

But why are customer service training programs essential, and how can they benefit your business? While various elements go hand in hand in creating a successful business, customer service comes in centre-stage. Every interaction the company has with a customer (or potential customer) affects the business’ bottom line.

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William’s Quest for a Transformative Business Education Leads to the UNT BSGB

Coursera

Because of his company’s use of Coursera, William soon discovered that he could also separately explore transformational degree programs like the Bachelor of Science in General Business (BSGB) offered by the University of North Texas (UNT) on Coursera. He says, “You can’t fail because you always have someone in [your] corner.”

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Instructional Design Careers and Freelancing Presentations

Experiencing eLearning

Note that most of the links below are to my blog posts rather than directly to the presentation or podcast recordings, since that makes it easier for you to find the links and notes associated with each recording. This post is a collection of all of my presentations and podcasts about instructional design careers and freelancing.

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Mastering the Art of Market Positioning: A CEO’s Playbook

Kitaboo

In today’s competitive business landscape, establishing a strong brand presence is key to survival and growth. Market positioning is the fundamental factor that can set a successful brand apart. Well-defined market positioning can help a brand to cut through the noise and pave the way for long-lasting success.

Market 52
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7 product marketing best practices for technical marketers

Appsembler

Compared to generalist marketers, technical and product marketers need to adjust their product’s positioning and messaging to appeal to a specific audience with different communication styles and buyer journeys. Product marketing already requires a deep level of understanding of how your product works. The numbers back this up.

Market 98
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6 Things Every Developer Marketing Plan Needs to Succeed

Appsembler

As software is increasingly being sold from the bottom up, rather than top-down, you need to create a developer marketing plan that resonates with developers. Business-to-developer marketing differs quite markedly from business-to-business marketing. Having a plan is key. Targeted Content Topic Ideas.

Market 98
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Blogging to Build Your Business

Experiencing eLearning

I recently gave a presentation to the Online Network of Independent Learning Professionals about blogging to build your business. This is specifically about what I have learned about blogging to build your reputation as a learning consultant over my 9+ years of blogging. Blogging Platforms. Mistakes I Made.

Blogging 119