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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart.  It was an interesting event, with a theme of “ Game-Changing Learning: Development for the New Normal “, held at a classy venue on the beach, and was well-organized.  (You can see Jay’s writeup here.)  And the keynotes that I saw were in synch: Stephen Covey talked about the need for trust and Jon Katzenbach on how to build culture were both excellent, as was Dan Pontefract’s story on making collaboration intrinsic to Telus.  At a lower level, however, the conference felt mired in the past.

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The CEO will be the next CLO

Learning and Working on the Web

well-rounded CEO can more easily become the CLO than vice versa. However, more time and effort is put into collective training that emphasizes social and informal learning. From Training to Performance to Social. Using the 70:20:10 framework as a guide, the new learning CEO will likely focus on the first 90% and leave the 10% formal training for the ex-CLO. doubt it.

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Be a Triple-Threat CLO

CLO Magazine

” “Today’s educators,” she said, “must wear multiple hats — entertainer, personal coach, emergency responder, gizmo wizard and social media guru — to be judged as informed and effective.” Blanda’s gridiron performance makes a great metaphor for the kind of multitasking Sobel said is demanded of modern educators. And they need to turn learning into a strategic force that kicks employee performance into high gear and returns a positive impact on the bottom line. Today''s educators must wear mutiple hats.

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Manager's Role in Learning and Performance Improvement

The Peformance Improvement

In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. Computer technology has made the access to and management of new information easy and timely. They need to be curators of information. .

The Changing Face of Work and Workplace Learning

Learnnovators

The role of the CLO will be to drive this change NOW! joyandlife writes about  The Changing Role of L&D and CLO  where he mentions adaptiveness, rapid reaction times, learning agility and flexibility as key requirements. The CLO today has to be able to scan the emerging landscape and build her/his team in a way that will enable them to meet the future. Utopian? Maybe.

CLO Investments Focus on Relevance and Technology

CLO Magazine

Conversely, performance consulting seems to be declining in importance. Assessment and evaluation technologies continue to grow in importance as organizations seek to better evaluate training and to promote high performance. Enterprises are also increasing spending on performance support technologies. This year, more than half of CLOs also report higher budgets than last year.

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A Taste for Growth: CLO of the Year Rob Lauber

CLO Magazine

To solve Yum Brands’ challenges, CLO Rob Lauber has created a learning strategy that helps the business and employees grow, making him this year’s CLO of the Year. After graduating in 1985 from the University of Scranton in Pennsylvania with a degree in communications and marketing, he began working at Dun & Bradstreet Information Services as a business analyst. Rob Lauber never intended to be a learning leader. The training industry wasn’t where he intended to go, but he realized it was where he wanted to be, and he hasn’t turned back. ” he said.

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Information Overload and New Initiatives

There Is No Chalk

A recent article over at CLO online talks about the problem of information overload in the workplace. The article talks about the impact of this problem on the quality of work, the morale of employees, and the amount of time information overload causes when people have to keep re-orienting to tasks they get pulled away from, or get prioritized into.While the thrust of the article is about how to. workplace learning and performance wlp design information behavior informal learning

Remembering Jay Cross and His Work

Experiencing eLearning

He was the guru of informal learning who pushed us to think outside of the traditional model of formal courses and training. Formal and Informal Learning. Informal learning is like riding a bike: the rider chooses the destination, the speed, and the route.” ” ― Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance.

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Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Former Thomson Reuters CLO Charles Jennings highlights the 70:20:10 framework for thinking about organizational learning: 10 percent of what we need to know to do our jobs comes from courses, 20 percent from mentoring or coaching, and 70 percent is learned on the job through independent initiative. The performance ecosystem is a suite of resources aligned for the individual.

Are You Sharing Global Information?

CLO Magazine

Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared. For instance, someone working in the office of regulatory affairs in Japan may be a local subject matter expert, but a colleague in another office who needs such information doesn’t know that expertise exists. The CLO has to manage all of the global knowledge coming in and make it available to those who need the information to succeed. Where Is the Info?

Employees Demand Training Over Other Learning Opportunities

CLO Magazine

How could this information prove useful to an employer? Performance Management development learning trainingTags: development , learning , training The post Employees Demand Training Over Other Learning Opportunities appeared first on Chief Learning Officer - CLO Media. The solution begins with ensuring employee job satisfaction. But how can employers create job satisfaction?

Informal Learning: Any Way You Want It, Any Time You Need It

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behavior is learned observationally through modeling: from observing others, one forms an idea of how new behaviors are performed, and on later occasions this coded information serves as a guide for action.”

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A Case For Informal Learning

CLO Magazine

Informal learning has answers to some of the most pressing educational challenges organizations face. In his 1977 book Social Learning Theory , he wrote: “Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behavior is learned observationally through modeling: from observing others, one forms an idea of how new behaviors are performed, and on later occasions this coded information serves as a guide for action.”

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On the brink with mobile– what learning executives say

Allison Rossett

Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. Comcast CLO Martha Soehren put it this way. Wolff describes mobile as “another tool in the toolbox,” enabling them to deliver formal and informal learning to PWC people. ” Their view of what mobile can deliver includes both  learning and performance support. Ode to mobile performance support–  [link].

Instructional Design: Something Old, Something New

Allison Rossett

harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative  blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ”  Katzman continues, “The expertise is out in the field …   In some cases the learner is the teacher, and teacher a learner.” If doubts and fears cause lame entries, training alone won’t improve performance. Many call it informal. Realistic?

Instructional Design: Something Old, Something New

Allison Rossett

harkened back to these findings after reading Xyleme CLO Jeffrey Katzman’s provocative  blog posting about new instructional design. He encourages instructional designers to relinquish control and cease reliance on “a process of extracting and interpreting information from the SME… ”  Katzman continues, “The expertise is out in the field …   In some cases the learner is the teacher, and teacher a learner.” If doubts and fears cause lame entries, training alone won’t improve performance. Many call it informal. Realistic?

Learning & Skills Survey: 87% More eLearning & Mobile Learning; 73% Less 2-3 Day Classroom Training

Upside Learning

The Centre for Performance Development has released the results of their Learning & Skills 2011 survey – which was held both at the event and online. Informal Learning. This CLO survey says Classroom Training is Still King and the proportion of use is growing; yet most respondents in US are also looking to do more technology assisted learning. Scientific isn’t it! SUBJECT.

MOOCs in Workplace Learning – Part 4: Role in Corporate Universities

Learnnovators

In the same survey HR and talent executives graded themselves a C-minus for overall performance, citing a large capability shortfall, with 77% of respondents ranking the need to re-skill HR function among the top quartile of their priorities. None of this information is new. Here’s an article on the 12 Success Factors of a CU published in the CLO magazine 10 years back but still relevant. The world has gotten complicated. We live in an age of dramatic oxymoron – unemployment is high yet there is a talent shortage. “ (Ref:  [link] ). ” (Ref: [link] ).

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Corporate L&D has evolved over the past 60 years with one recurring question: how to capture and demonstrate the added value and performance of L&D. 1996) state, the model only focuses on face-to-face training, neglecting other L&D activities as for example informal learning. The Learning Performance Model (LPM) – an alternative measuring contemporary L&D.

No Informal Learning and Blended Learning Mix - CLO Panel Surprises

Tony Karrer

First, none of the panelists seemed to focused on finding ways to support informal learning in the organization. Marc pressed him a bit and it seemed that the CLO defined himself in terms of training solutions so these tools really weren't important for him to use to help learners/performers. And it wasn't only the CLO from EMC. At the eLearningGuild event, I attended a panel of CLOs from fairly large organizations (including EMC). Most of what they said was pretty much what you'd expect, however, what really surprised me were two things.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. Today’s learning leaders want to build strategies that go beyond simply delivering training and, instead, focus on creating high-performing organizations. We’re delighted to share this information with you.

Benchmark Your Training With Our Learning Solution Scorecard

Bottom-Line Performance

All training is designed to help target learners improve their performance, but that’s not where the story ends. When learning solutions are successful, job performance improves, satisfaction increases, the business meets its goals, and L&D professionals receive more budget (!) to make an even greater impact. We all have a lot to gain when training meets its intended goal.

Big Data at Google

Jay Cross

Even earning a college degree rarely seemed to make a difference in job performance, so Google no longer requires a degree to get hired. . They memorize and parrot back explicit information. It’s the ability to pull together disparate bits of information.”. This article appears in the June issue of CLO Magazine. Informal Learning ITAshare To see Big Data at work, look to Google, where number-crunching on a massive scale has changed hiring and management practices. Measurements and analytics rule at Google. The blades start moving in 60 seconds. What do you do?

Where Should the Learning Department Go?

CLO Magazine

As apparent as the synergy is between learning, talent management and human resources, Dinwiddie said she can understand any CLO’s interest in having a direct line to the CEO. He said he thinks it is important that learning leaders now and in the future see themselves almost first and foremost as performance consultants who happen to have a deep expertise in learning or talent development.

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Continuous Learning is strategic to business

Origin Learning

With information overload, learners need to sieve relevant content. It is not surprising therefore, that the mode of learning will see a skewed preference to tablets and smart phones especially with learners remaining keen on exploring all avenues to leverage latest technologies and improve their efficiency and performance at work. References. link].

The Inevitable Fusion of Learning and Talent

CLO Magazine

Talent management teams possess a wealth of insights about workforce needs, while inordinate numbers of learning and development departments operate independent of this vital information. As the approaches within the indicators evolve to a more refined state, organizations advance and tend to realize greater employee and business performance. Conditions have changed remarkably.

Something is Going on Down there in the LMS Market

eLearning 24-7

LMS vendors with TM modules – they are still in the LMS space, but they are splitting into two – with LMS one side, the other side driven by TM or as some like to pitch it “Performance Management or Knowledge Management&#. It identifies those who offer trials and provides additional information.   If you want to use a freebie, my blog contains an article on free course authoring tools – the most widely used one is courselab. In the movie Enron: The Smartest Guys in the Room , one of the opening shots shows the skyline of Houston from above. your tablets.

We Need to Rethink the Classroom

CLO Magazine

When I asked him to qualify his statement, he said I’m the guy who always bashes the classroom in my presentations when trying to explain the power of informal learning and/or performance support. Let’s redesign learning from the performer and the workflow back. One about enablement and enhancing the journey toward performance, a journey without a beginning and an ending.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Performance Learning Productivity

The findings make salutary reading for any CLO, learning leader or L&D professional. Why continue running low value and expensive task-focused on-boarding training for our screen-based workers when we can cut the cost and time by implementing an effective performance support solution that will save money in even the first year? There is a choice. n(d)s?t/

What's a CLO to do?

The Learning Circuits

Recently I've had the circumstances to discuss the role of a CLO in a couple different environment. With the new input I've discussed and pondered, I've come to a high level definition of what a CLO's responsibilities are. The Role of a Chief Learning Officer A CLO's responsibility is to create an environment in which all involved are meeting the company expectations for performance and are exceeding their personal value proposition. How does a CLO meet this responsibility? Would love feedback from anyone who cares to chime in by commenting on this post.

How New CLOs Should Handle The First 90 Days

CLO Magazine

Hitting the ground running in the first 90 days is a big step in any new role, but for a new CLO it’s a giant leap. The principal reason making the right moves in those first 90 days is critical concerns the rapid evolution of the CLO role, and the diversity of visions for the role held by CLOs and interested stakeholders. The conventional vision for the role has the CLO identify him or herself as a learning leader first and foremost, capturing the organization’s learning needs and putting together offerings to meet them. How Should the New CLO Start?

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Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

It requires CEO / CLO intervention and strategic thinking to create an environment where the behaviours that construe social learning can thrive. Sahana’s work cuts across performance consulting, workplace learning strategies from formal to informal and social learning, knowledge management methodologies and adult learning principles. ” ([link]. ” ([link].

7 Innovative Thinkers Who Will Up Your Knowledge Management Game

Inkling

At the center of any CLO’s role is understanding how people learn—and that’s exactly what Paul studies. Analytics are quickly becoming the next big thing in business, and Dearborn is your guide to success, having recently published Data Driven: How Performance Analytics Delivers Extraordinary Sales Results. As the CLO of SAP, Dearborn has a wealth of knowledge and experience when it comes to using analytics to inform management, learning, and sales. Chief Learning Officers (CLOs) are increasingly expected to wear multiple hats. One solution?

A Look at Learning’s Future

CLO Magazine

large number said they expect learning and development to “be integral to business growth in the next two to five years,” though one CLO said: “Learning as we know it will need to change and adapt to business needs.” ” This includes a shift to competency-based performance outcomes. “Do not expect learning to grow significantly,” one CLO said.

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Learning 2014: Mobile and Social Opportunities

CLO Magazine

One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” And several see an ongoing change toward learning from leadership, reflecting a “paradigm shift in our executive management, and continued growth by our company,” as one CLO said. Another CLO said competencies are weighted for hiring and promotions.

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Webinars are better, but not yet best

Allison Rossett

Tweet From my sunny office in San Diego, I checked into the happenings at CLO’s spring conference in Miami. I did this by tracking the twitter stream, #closym. People are seeking information about webinars more often than they are drawn to elearning. A few years ago, Colleen Cunningham, Antonia Chan and I examined the webinar phenomenon. What about performance support?

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Team Learning Up With Talent

CLO Magazine

This not only puts pressure on learning leaders to demonstrate value in different and potentially unfamiliar ways but also gives them an opportunity to address critical business needs, said David Jackson, partner in Mercer’s Talent, Leadership and Organizational Performance unit in Baltimore. According to Deloitte’s Millennial Survey 2016, this generation is alarmingly disloyal.

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The Other 90% of Learning

Jay Cross

This appears in the August 2012 CLO magazine. Like Moore’s Law that describes the exponential growth in the price/performance of chips, the 70:20:10 framework for learning is the result of observation, not something scientifically proven. Today’s world is a kaleidoscope, information is a tsunami, and workers face novel, complex situations every day. They need to provide informal feedback and work debriefs. Activity streams keep people informed in near real time. Informal LearningServing enterprise customers. They changed the title on me.).

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Learning Agility: Re-Invention with Performer Support

Living in Learning

The focus of the panel, moderated by Dr. Conrad Gottfredson and Bob Mosher, zeroed in on best practices intended to improve accessibility of learning to learners in their moments of learning need. I sat with three other CLO-type learning leaders from Bank of America, Disney, and Sprint. Two reasons: Traditional approaches to learning still fall short on delivering sustained performance. Our design efforts cannot deliver the results we need through shifting creative juices to sizzling, flash-based learning assets – the focus must be on the performer – and in their work context.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

Learning and Development Manager at ACS Some the primary task that any learning consultant should do is 1) understand and list the goals of the buisness (specifically yearly goals). 2) Understand the parameters of performance analysis.(KPI's True ROI is when you can let people know how the training has brought about marked change in performance. Gather and compile this information for reporting purposes. have found it to be very useful information and also something which can be practiced in your own organization. Here’s to continuous, lifelong learning!

The 70:20:10 Model – Today, Tomorrow & Beyond

Learnnovators

ABOUT CHARLES JENNINGS (Managing Director, Duntroon Associates): Charles Jennings is a leading thinker, practitioner and consultant in the areas of performance improvement, change management, and learning. From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. Learnnovators: What are the latest trends in organisational learning & development, and performance support?

How to Get Your Chief Learning Officer to Buy-In For Training Ideas

Designing Digitally

Title: Identify and Bridge Performance Gaps Description: Before you aim for needs analysis, it is prudent to conduct a thorough performance-gap analysis. However, does this disclose much information? What specific behaviors need to be highlighted and focused on to bridge the widening chasms between the current and desired level of employee performance?

Informal Learning - 3 Free Chapters (Jay Cross)

ZaidLearn

Link to Informal Learning Book (chapters 1-3 are free. Informal Learning Blog JAY CROSS? He co-authored Implementing eLearning, founded Internet Time Group, served as CEO of eLearning Forum for its first five years, and writes a column on effectiveness for CLO magazine. INFORMAL LEARNING? More soon?) Jay coined the term eLearning. MORE JUICE? Wait a second!

Informal Learning - 3 Free Chapters (Jay Cross)

ZaidLearn

Link to Informal Learning Book (chapters 1-3 are free. Informal Learning Blog JAY CROSS? He co-authored Implementing eLearning, founded Internet Time Group, served as CEO of eLearning Forum for its first five years, and writes a column on effectiveness for CLO magazine. INFORMAL LEARNING? More soon?) Jay coined the term eLearning. MORE JUICE? Wait a second!