Remove Content Remove Create Remove Customer Service Remove Knowledge Base
article thumbnail

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. Infopro Learning has more than 25 years of experience creating learning solutions to help industry leaders solve business challenges.

Knowledge 380
article thumbnail

10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

article thumbnail

4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

In addition, having the ability to answer any questions is critical to delivering quality customer service. Developing training content for employees in specific roles can reduce the amount of time needed for training, boost engagement and increase knowledge retention. Create Remote-Friendly Training Content.

Knowledge 410
article thumbnail

9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

article thumbnail

qwerty

Xyleme

The need for agility and adaptability is greater than ever, making it essential for organizations to invest in learning and development (L&D) to remain competitive and keep up with the pace of intelligent content development. Intelligent content is a type of content that is structured, modular, reusable, and semantically rich.

LCMS 52
article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

Depending on what your organization provides, customer training can take various forms: onboarding, brochures, self-paced e-learning modules, how-to videos, searchable knowledge bases, customer support, and certification programs. It takes a lot of the pressure usually on the customer service departments.