Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 67

Customer Service Services Custom Brandon Hall 67

Matrix

JANUARY 14, 2020

The good news? There are ways that team leaders can empower their mobile and remote workforce with an extra dose of creativity. Read more: Why can’t organizations learn and innovate fast enough? Team members don’t have to be sitting at a desk between 9 am and 5 pm every day to accomplish things. Offer scheduled free time.

Innovation 134

Innovation Teams Diversity Training Instant Messaging 134

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 64

Customer Service Services Custom Streaming 64

Litmos

MAY 24, 2018

There are superheroes in your organization. They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. But what if there is a way to share that magical pixie dust with others in your organization? Organization. Superheroes need many skills.

Customer Service 58

Customer Service Services Custom Training 58

Learning Pool

DECEMBER 7, 2020

We’re very proud at Learning Pool to have been named as having the Best Marketing Team in the 2020 International Brilliance Awards, triumphing in a tough category, over an impressive global shortlist. I am so proud of the entire team. Event sponsors include prestigious organizations such as LinkedIn, Yammer and Oracle.

Market 97

Market Teams Brandon Hall Oracle 97

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. I look forward to leveraging my experience to build a successful sales team and shape PDG’s future success.”

Sales 52

Sales Teams Portfolio Expertise 52

eLearningMind

FEBRUARY 16, 2022

Companies who shift from the familiar top-down corporate structure to a learning organization model have a better chance of creating an environment of continual growth, risk-taking, continual learning, collaboration—and a better chance of surviving in a very competitive environment. What is a learning organization?

Organization 95

Organization Guide Compliance Training Leadership 95

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

discoverlink

DECEMBER 17, 2021

With employee turnover rates at an all-time high and the labor market tighter than ever, hospitality organizations are constantly looking for ways to improve retention and attract new talent. This vision can become reality by adopting a philosophy of continuous development at every level of your organization. Multi-U 2.0

Leadership 119

Leadership Blended Learning Teams Develop 119

eLearningMind

MAY 7, 2021

Companies who shift from the familiar top-down corporate structure to a learning organization model have a better chance of creating an environment of continual growth, risk-taking, continual learning, collaboration—and a better chance of surviving in a very competitive environment. What is a learning organization?

Organization 98

Organization Guide Compliance Training Social Networks 98

Infopro Learning

FEBRUARY 28, 2020

Most forward-thinking organizations have realized this means that they have to improve their training and learning strategy to – taking special note of their mobile or remote employees. In fact, it was found that 73% of all teams will have remote workers by the year 2028 (1). Much of this is caused by ineffective training.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Schoox

MAY 11, 2021

Are you looking for a new training solution for your organization? Matthew shares his tips for making bought training solutions more effective and relevant for your team. There’s no harm in buying content for your organization. Let’s say you buy customer service training for your workforce.

Organization 98

Organization Content Training Train 98

Learning Pool

MARCH 15, 2021

The ambition of ARC has excited the team at Learning Pool and we can’t wait to see more lives changed via the Academy.” We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate. . ” About Learning Pool . million learners around the world.

LMS 119

LMS Brandon Hall Organization Performance Support 119

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In fact, in a recent study by Gallup it was found that organizations with a strong onboarding process improve new hire retention by 82%.

Effectiveness 251

Effectiveness Case Study Study Program 251

The Learning Dispatch

SEPTEMBER 2, 2020

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.

Convert 52

Convert Lesson Personal Personalization 52

Learning Pool

OCTOBER 19, 2020

During the summer, Learning Pool launched its diagnostic tool, the Learning Analytics Maturity Model (LAMM) to help organizations assess where they are in their Learning Analytics journey. And, if that’s true, how can organizations level-up and make data a competitive advantage? As a response to Donald H.

Analytics 98

Analytics Organization Help Learning 98

Learning Pool

JUNE 17, 2020

The ongoing pandemic has forced many organizations to change the way they work, and as such, the ‘new normal’ is still being defined. The post Learning Pool release ‘Future of Work’ library to help organizations adjust to the ‘new normal’ of working appeared first on Learning Pool.

Library 97

Library Blended Learning Organization Help 97

CLO Magazine

APRIL 14, 2024

For example, companies that sell transactional low-investment items or industries that have a high attrition rate for their sales team. When I joined a sales training team in 2012, digital training resources and virtual training were finally gaining some good traction. Ensuring the sales team has the knowledge they need is critical.

Sales 79

Sales Case Study Coaching Portal 79

Fly Plugins

DECEMBER 5, 2023

Teaching techniques for creating a calm, organized, and intentional life that allows people to focus on the things that matter is a sure winner for a launching a New Years resolution type course. This is also a great one to launch at the start of the year when people are making their new year resolutions.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Spark Your Interest

APRIL 11, 2024

Why are some organizations laying off instructional designers on mass because of AI? Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” But are organizations ready for that ?

Benefits 148

Benefits Course Training Train 148

Schoox

MAY 11, 2021

Are you looking for a new training solution for your organization? Matthew shares his tips for making bought training solutions more effective and relevant for your team. Reserving your energy and resources There’s no harm in buying content for your organization. There are plenty of fantastic training resources out there.

Organization 52

Organization Content Training Train 52

Learning Pool

SEPTEMBER 4, 2020

Led by VP of North America, Sharon Claffey Kaliouby, Learning Pool’s Boston team has relocated to the Innovation District in Boston’s Seaport Waterfront. Inside the new Boston office location in the Seaport area of Boston. . Starting in September, Sharon and the Boston team are hosting the following free sessions: .

Innovation 85

Innovation Teams Blended Learning Hosting 85

Learning Pool

FEBRUARY 17, 2023

Celebrating double award success, the team also achieved the Gold award for ‘External Learning Solution of the Year’ in partnership with Lidl GB. The Silver award for ‘Learning Provider of the Year’ recognizes our unwavering commitment to innovation, pioneering and customer service. An expert team offers 24/7 customer support.

Providers 97

Providers Compliance Training Pinnacle Learning 97

Roundtable Learning

MAY 1, 2024

AR can be utilized for product knowledge gaps, product visualization, and customer service training. By providing in-depth product knowledge through interactive digital elements, custom augmented reality programs empower employees to acquire knowledge and apply it right away. Want to try augmented reality for yourself?

Augmented Reality 52

Augmented Reality Blended Learning Examples Training 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Platforms like Microsoft Teams and Slack saw huge adoption during this period. This is where a chatbot can truly excel.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

TalentLMS

JANUARY 30, 2024

They invest in top-notch customer service to support clients. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” They support sales and marketing efforts. Sounds great, right?

Trust 52

Trust Culture Network Diversity Training 52

Learning Pool

DECEMBER 21, 2022

Award-winning learning technologies company, Learning Pool has been officially accredited as a Great Place to Work-Certified organization. It means a lot that our team has a consistently positive experience working here. Certification is a significant achievement.

Customer Service 52

Customer Service Performance Support Director Global 52

TalentLMS

FEBRUARY 20, 2024

Let’s look at the why and the how of empowering your team with an entrepreneurial mindset. The good news is that many of these skills, including the attitudes needed to enact them, can be learned through entrepreneurship training. Teach your whole team leadership skills like clear communication, inspiring others, and delegating.

Training 59

Training Train Innovation Culture 59

Learning Pool

JUNE 17, 2020

The ongoing pandemic has forced many organizations to change the way they work, and as such, the ‘new normal’ is still being defined. The reality of remote working is here to stay in some shape or form, and the ability to adapt to the changing ways of working still present challenges to what workers do and how they do it.

Library 52

Library Blended Learning Organization Help 52

ej4 eLearning

OCTOBER 16, 2017

OK, so why is this big news?” And you’re not alone: Roughly 31% of organizations have yet to define the essential leadership competencies required for their leaders in order for them to achieve their business goals, according to a 2016 study by the Brandon Hall Group. Customer Service. Builds Effective Teams.

Management 103

Management Customer Service Brandon Hall Examples 103

Paradiso Solutions

DECEMBER 21, 2023

Imagine you’re starting a new branch of a well-known franchise. You’ve got everything—location, team, and excitement—but lack something crucial: knowledge. This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

CLO Magazine

AUGUST 2, 2021

Many L&D organizations, including those 59 being recognized as finalists in 2021 LearningElite awards program, were already equipped with strong alignment to the business long before the COVID-19 pandemic. Verizon’s Global L&D team is part of the company’s broader HR organization. On the bottom line.

Metrics 84

Metrics Blended Learning Global Phillips 84

Learning Pool

MARCH 7, 2022

Platinum Accreditation confirms Learning Pool as among the top-ranking organizations for its unique culture and continuous improvement initiatives. Platinum is the highest level of accreditation possible in the standard and is something only 2% of organizations achieve. . About Learning Pool.

Brandon Hall 52

Brandon Hall Customer Service Performance Support Suite 52

Ed App

JUNE 7, 2021

Everyone in your organization needs to have good communication skills, so that information can be passed in a timely and effective manner to prevent bottlenecks and maintain high production levels. You should use this course to train your team if you want to take full advantage of the powerful reach of social media.

Communication 52

Communication Skills Course Social Media 52

IT Training Department Blog

APRIL 6, 2023

Nope, employees aren’t just a means to an end, they’re an integral part of any successful organization. Employees likely want career growth, promotion opportunities, and to learn new skills. Whether it’s general training or something more specific to the organization, training is expected both formal and informal.

Blended Learning 96

Blended Learning Companies Develop Training 96

Epilogue Systems

APRIL 9, 2024

This could range from recommending music based on past listening habits to providing custom news briefings or travel suggestions. They access weather forecasts, traffic data, news updates, and more, delivering this information in real-time to the user.

Digital 40

Digital Voice Cloud Computing Privacy 40