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The Cost of Misinformation in Customer Service

Inkling

Furthermore, they need to be able to provide support instantly. Whether you manage customer service reps, a sales team, or tech support personnel, make sure that your team members have what they need to provide a good experience every time. That percentage rises to 72% if the post is a complaint. Weak customer relationships.

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A List of Interesting Mobile Learning Links

Upside Learning

While I haven’t blogged in a while, I continue trawling through my RSS feeds, seeing more and more references to mobile learning, mlearning, performance support, ‘just-in-time’ and so many other terms that make sense in that context. The Worldwide Market for Mobile Learning Products and Services: 2010-2015 Forecast and Analysis.

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SOLUTIONING IMPLICATIONS OF HEGEMONY

Learnnovators

If there is a fingerprint scanner for control of physical access to a restricted space, we need to be asking what the workaround is in the system if a person can’t provide such an authentication. References: [link] [link] [link] [link] [link] [link] [link] [link] [link] [link] [link] Blaut, J. guilford Press.

Solution 130
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Top 11 Online Education Course Platforms for 2024

Hurix Digital

These virtual learning platforms provide a wide selection of courses of study, certifications, and programs to meet your learning objectives, whether you want to expand your expertise, learn new skills, or pursue a career in a different sector. It also provides offline activities and online seminars, 4.

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Starting young: learning entrepreneurship

Coorpacademy

You’ll find in the White Paper articles about how building a learning culture can address employability challenges, academic insights on Learning Sciences and computational thinking, or how the content and the container must collide in a Netflix-like way to provide the most personalized Learning experience. Youth are entrepreneurial!

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2018 eLearning Predictions: Updated Hype Curve

Web Courseworks

As always, we try to use this blog post to speak from our experience as a learning technology partner to organizations that provide continuing education and professional development. Just as importantly, ledgers transparently track the movement of credits from party to party – in our case, from CE provider to certificant to certifying board.

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Online training in empathic mode

KnowledgeOne

The first refers to the ability to feel the emotional state of the other. The term “mature empathy” is sometimes used to refer to the combination of the two aspects of the concept that makes it possible to both feel and understand the other person’s emotion. 42; Dupont, 2010; Dussarps, 2015).