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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. ” Well, you’re not wrong, but picture this: What if your customer success champs could solve issues and identify opportunities to offer additional value to your customers?

Behavior 221
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Leaders need to address bad employee behavior

KnowledgeCity

Corporate leaders and managers have plenty to focus on, but negative workplace behavioral issues may be the most critical issue to address. What issues are we seeing? Disruptive behavior can negatively affect and disengage employees. When other employees are near these types of behavior, they can mirror it.

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Moving from check box compliance training to targeted behavior change

Elucidat

Jason Baker, Founder of Snowfish Learning, wants to change this attitude. Hear how he’s refocusing compliance training on behavior. Here are some top tips from Jason: Make behavior change your goal: Compliance shouldn’t just happen to check a box. Make your goal behavior change and help people do the right thing.

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HOW L&D CAN HELP ADDRESS CLIMATE CHANGE

Learnnovators

I recently had the opportunity to listen to a podcast hosted by Gary Stringer at HowNow , which talked about the role of L&D in tackling climate change. Now, I'm not a big podcast person, but this one caught my attention because climate change is an issue that’s close to my heart, and I couldn’t not listen to it.

Change 130
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Leadership development should begin with “why” — and that’s usually not behavior change

CLO Magazine

For leadership development, this should be impact and not behavior. Next, the focus shifted to ensuring that the leaders had the skills, behaviors and competencies to be a good leader. About two decades ago, the focus shifted to leader behavior. With this, the focus was on behavior or application of the competencies.

Behavior 112
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Using Games and Avatars to Change Learner Behavior

Kapp Notes

This is interesting by itself but when you combine it with the results of other similar studies, it becomes clear that pro-social games can and do influence behavior positively. Other research has shown that pro-social games—games where the player is helping others—have a positive influence on pro-social behavior. Baughman, S.L.,

Behavior 257