IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

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Ontuitive

DECEMBER 7, 2021

experiencing an excessive amount of help desk tickets where employees are reporting a software is confusing to work with or requesting additional support. Decide which applications need the most user support (like we discussed earlier, it’s most likely ones that require significant training or receive a lot of technical support).

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Rustici Software

JUNE 3, 2021

Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Even though the issue had nothing to do with your product, it’s refreshing to have a company support its customer this way.“.

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Support Custom Trust Issue 88

LearnDash

NOVEMBER 2, 2023

Open a support ticket directly via your account, and we’ll be there to guide you. We’ve not only added highly requested features, but we’ve also crushed some bugs for a smoother experience. Check out the full changelog. Need Assistance? We’re not just about updates; we’re here for you.

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Ontuitive

JUNE 28, 2022

This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. But even with all that money allocated to support digital initiatives, the success rates are rather depressing. Support tickets.

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LearnDash

MARCH 15, 2016

The other is how well you support learners who take your online courses. It is at this point that your program will need appropriate avenues for support. If you are offering online courses to the public or internally make sure you have a system in place for supporting your learners. This is only part of the success equation.

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Rustici Software

AUGUST 17, 2021

If you have any questions about Content Controller or want to talk about your favorite movies, shoot us an email at support@rusticisoftware.com. There you have it, all of the reasons why I think you shouldn’t sleep on the 3.2

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eLearning Brothers

FEBRUARY 22, 2023

When it comes to tasks like implementing a new plugin, assigning roles to users, or utilizing the numerous tools and techniques to make your LMS better, relying on customer support services like phone/email support, live chat, and raising tickets are nowhere near as efficient and effective as having an in-house LMS Administrator.

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CommLab India

FEBRUARY 15, 2024

A well-designed Learning Management System (LMS) can be your secret weapon for delivering engaging and effective customer training, leading to higher satisfaction, reduced support tickets, and increased brand loyalty. But with so many LMS options available, choosing the right one can feel overwhelming.

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Ontuitive

SEPTEMBER 15, 2022

Provides the ability to track success and learn where employees need more support. However, putting in a ticket takes up valuable time and doesn’t deliver an immediate solution. How a DAP helps: Reduces helpdesk tickets because employees get questions answered in their exact moment of need. Helpdesk is overwhelmed.

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Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

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Authoring Tools Job Roles Help 52

Ontuitive

JULY 25, 2022

This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Download and personalize your own ROI Calculator to drive conversations based on performance support. Support tickets.

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IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

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Performance Support Support Help Organization 52

CourseArc

MARCH 13, 2020

We are here to assist you in any way we can and want to share some specific supports we are implementing. We are asking all clients to do their very best to troubleshoot any issues and only submit a ticket from one of your designated Account Representatives as a last resort. Use of CourseArc.

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Fly Plugins

OCTOBER 3, 2023

In this article, we’ll explore the benefits of using WP Courseware, which stands out as the best option due to its ease of use, robust support, seamless variety of integrations, and reasonable price. Total Customer-centric Support When it comes to technology, having reliable support can make all the difference.

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LearnDash

JUNE 8, 2016

If you are selling a product then you will need a way to support your customers. When we first launched LearnDash we handled all of our support using a help desk only for no other reason than it is just easier to implement. Plus, it meant having to manage support in multiple locations. That can get messy in a hurry.

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Forum Support Community Software 100

eLearning Delta

OCTOBER 23, 2020

LMS support may be the furthest thing from your mind when first setting up your Learning Management System. Support requests can quickly get out of hand and easily slip through the cracks without good systems in place. Here are some tips based on our experience setting up and maintaining LMS user support systems.

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LMS Support Tips FAQ 52

Rustici Software

JANUARY 6, 2023

Kyle Patmor – Head Solution Seeker (aka Director of Client Integrations and Support). Kyle leads our delight team supporting our customers’ success with our products and helps clients integrate Rustici Engine and Rustici Cross Domain into their applications. Joe leads Tier 1 support and answers learning standards questions daily.

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Academia

JUNE 21, 2022

The education institutions here focus on students’ cognitive, social, and emotional development with all the technologies that support EdTech and the advancement of education. How does Academia ERP/SIS support the UK Business Sector? Academia ERP/SIS provides comprehensive support to educational institutions across the globe.

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Ontuitive

NOVEMBER 10, 2022

To get there, leaders need to continually foster learning and development (L&D) capabilities by leveraging the right technology to support their efforts. Whether virtual or physical, they are used to teach people specific sets of skills to support business strategies and functions. . A constant stream of help desk tickets.

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Hurix Digital

JANUARY 11, 2024

Strategy 1: Exit Tickets Exit tickets are short questions or tasks that students complete at the end of a lesson or activity. Some examples of exit ticket questions are: What are three things you learned today? Exit tickets can be done on paper, online, or verbally. Exit tickets can be done on paper, online, or verbally.

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Format Assessment eLearning Strategy Strategy 52

Fly Plugins

NOVEMBER 27, 2023

Excellent Support for a Hassle-Free Experience Another standout feature of WP Courseware is its commitment to providing excellent customer support. That’s why we offer prompt and reliable support to ensure you have a hassle-free experience with our LMS.

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eLearning 24-7

JULY 6, 2018

And if you are like me, having outstanding support when it comes to your learning system should equally be of high importance. The same holds true when it comes to support. Every vendor will state to you, if asked, how great is their support. Not every vendor has bad or average support. Support Rating Card.

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Fly Plugins

FEBRUARY 17, 2024

Supported Content Types When choosing an Learning Management System for WordPress, consider the types of content you plan to include in your courses. Customer Support Reliable customer support is essential when choosing an LMS for your WordPress site. Take WP Courseware for a Spin Feel free to try out WP Courseware for FREE.

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LMS Guide Courseware Gamification 189

Dashe & Thomson

FEBRUARY 6, 2019

In a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason.

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LifterLMS

OCTOBER 13, 2019

Learn about offline marketing for online courses with high ticket ecommerce and consulting business expert Sayan Sarkar in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. There’s nothing wrong with selling a low ticket course for, whether it’s $47, or even $1000, or whatever it is.

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Offline Consulting Market Expert 58

Coursera

NOVEMBER 16, 2022

We needed a ticket into the interviews and jobs we wanted,” says Adan. A customizable degree, a high-support online program. They’d also receive hands-on support from advisors and coaches. Finally having a “ticket” to opportunities. That’s when they discovered Coursera. Adan was eager to start his learning journey. “I

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OpenSesame

NOVEMBER 8, 2015

Though the popular grading system does not support failure for the most part, failing might actually be one of the most efficient ways to learn something new effectively and really understand it. The post Productive Failure: Why Failing Can be The Ticket to Success appeared first on OpenSesame. Why does productive failure work?

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Productivity Product Guidelines Lecture 52

Ontuitive

MAY 12, 2022

There are many additional benefits to leveraging the right DAP , including: Reduced help tickets and fewer work slowdowns. Fully supported employees that feel confident during software changes and/or transitions. Reduced training costs (employees receive real-time guidance in the flow of work). Request a demo with one of our experts.

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eLearning Industry

MAY 18, 2018

Training your B2B SaaS customers contributes to growth, but automating your training lets that growth happen without the high costs of customer support. By automating your training and integrating it seamlessly, you’ll make it simple for you and your customers to succeed. This post was first published on eLearning Industry.

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Ontuitive

AUGUST 18, 2022

Find out how Zeal’s Universal Digital Adoption Platform supports learning in the flow of work and ultimately increases user adoption by transforming the way your employees retain information during onboarding, training, software rollouts, and more. . However, LIFOW is even more effective when supported by a digital adoption platform (DAP).

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Northpass

MAY 8, 2023

You’ve even seen direct competitors launch academies that help them reduce operational costs, deflect support tickets, and increase product adoption. You’ve heard about the benefits of digital customer education.

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Ontuitive

OCTOBER 14, 2022

Unlike LIMS, LMS emerged from the world of laboratory data management software in support of the analytical work of scientists. A Laboratory Management System (LMS) is sometimes confused with LIMS, but the two actually meet different needs. The system is more “scientist-centric” and some of its components include: Sample management.

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LearnerScript

JUNE 14, 2022

But it depends on the support access you have. Premium support. For the Lite version, there is only the ‘premium support’ available. This support includes configuration, updates, upgrades, bug fixing, Moodle custom reporting, and so on. That’s about the Lite version in brief.

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Moodle Report Solution Version 79