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The Cost of Misinformation in Customer Service

Inkling

A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2012 Global Customer Service Barometer survey suggests that customers who have a bad experience are twice as likely to talk about it to others. Lost revenue.

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HR Staffs, Budgets Saw Modest Rebound in 2012

CLO Magazine

Following two straight years in which HR department staff cuts were more common than increases, the pattern reversed in 2012, according to a new survey. HR department staff levels have seen some reversal of fortune in 2012. HR budgets for 2012 suggest some easing of the fiscal austerity observed over the last several years.

Budget 61
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5 E-Learning Forecasts for 2012

eLearning 24-7

Costs and quality will vary. For vendors creating standalone apps for the masses on a variety of offerings or new product lines, costs will need to be significantly lower, otherwise it will not be successful. Kinect technology and gesture free will equally make an appearance in 2012. Talent Management. M-Commerce.

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Survey: Most Plan to Increase Virtual Learning in 2013

CLO Magazine

Among the biggest benefits cited: reduced travel time, more convenient and more cost effective. a webcasting and virtual event services firm, announced the findings of its survey of more than 3,000 registrants of the Virtual Learning Edge, a virtual conference dedicated to virtual learning. San Francisco, Calif. — Dec.

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#10 to #1 LMSs of 2012

eLearning 24-7

surveys/assessments, e-commerce, transcripts, ad-hoc reporting and the other standards in the industry (90/10). In fact, recent surveys are showing that college students prefer SMS over e-mail notifications. Also sells a Knowledge Management Platform, which can be added to LMS for an additional cost. Unlimited portals.

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My 2012 Enterprise mLearning Predictions Recap

mLearning Trends

As 2012 draws to a close, its time to evaluate how in focus my lens on the future of enterprise mobile learning proved to be this past year and how many of my year ago predictions hit their targets. There will be more types of devices and ways to connect with our mobile learning world in 2012. On Target But.

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Why Compliance Training for Employees Is Your #1 Way to Mitigate Risk

KnowledgeAnywhere

Barclays Bank's Libor Rate Manipulation In 2012, Barclays Bank was fined $450 million for its role in manipulating the Libor rate, a critical interest benchmark. Equifax Data Breach The 2017 data breach at Equifax exposed the personal information of approximately 147 million people , leading to a settlement costing up to $700 million.