how-to-do-customer-service-training Blog Related Topics 
Dashe & Thomson
APRIL 17, 2011
I said in my last post that Kirkpatrick’s four levels were all about the training itself rather than how the training affects organizations. Here is what is happening with the other levels, based on what Donald and James Kirkpatrick are doing. It was an opportunity I couldn’t miss. So I went to the workshop.
Dashe & Thomson
APRIL 21, 2011
This shift in leadership style can be characterized as moving from the “Do as I say&# leader to the “Let’s work together to find the best solution&# leader. In both cases, the managers had complete control over the training their workers did or didn’t get.
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Dashe & Thomson
MARCH 15, 2011
Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. Hardly ever do they use “Level 3: Behavior,” and they never use “Level 4: Results.” The focus is on the training event itself and the follow-up to that event. as it has come to be known—the “Smile Sheet.”
Dashe & Thomson
APRIL 6, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” Think about it.
Dashe & Thomson
FEBRUARY 9, 2011
So how do you build your network? From a personal perspective, networking builds new relationships through which you can share information, answer questions, and make new connections. People in your network become the portals to knowledge, opportunity, and information you might not find on your own. Start meeting more people.
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
Dashe & Thomson
MARCH 6, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you.
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