Jay Cross

SEPTEMBER 5, 2010

Informal Learning begins with these words: “THIS IS A BOOK about knowledge workers, twenty-first-century business, and informal learning. formal learning of all kinds ? channels some important learning but doesn’t carry the heaviest load. My own learning used to be incremental. “Training&# ?

Informal Learning 47

Informal Learning Informal Knowledge Worker Communities of Practice 47

Jay Cross

APRIL 25, 2008

Expo , Chris Heuer signaled me to take a seat in the director’s chair alongside his for a chat. coping with mind-blowing change, the relationship with informal learning, un-meetings, redefining the meaning of conference , and what I plan to discuss with corporate clients in the next two months.

Web 36

Web Enterprise 2.0 Virtual World Director 36

Jay Cross

JANUARY 8, 2010

Google Wave is already set to become a very popular tool this year, and I think it represents the way that tools are going to evolve in the near future, that is that the social functionality found in standalone tools is going to merge and become amalgamated into more integrated “learning&# tools. This is the decade of time.

Predictions 43

Predictions eLearning Consultant Google Wave Metrics 43

Jay Cross

JUNE 10, 2015

Each of us has a choice of what we think about, what we learn, and what we do. You can influence the script writer, make suggestions to the director, and edit out things you don’t want to see. The day’s New York Times has interesting stories to read. I sip my tea. I write these words. I contemplate what I want to accomplish today.

Movie 36

Movie Flash Streaming Conversation 36

Jay Cross

FEBRUARY 19, 2010

Julie Groshans managed not only the Training conference but also the Training Directors Forum, Online Learning, and other events. I’ve spoken at Online Learning — and learned a whole lot there. I kidded Phil Jones years ago that they should change the name of the magazine to Learning to keep up with the times.

Training 49

Training Train Tagging Forum 49

Jay Cross

NOVEMBER 16, 2010

Teresa Lunt , VP & Director of Computer Science Laboratory, PARC. Have we–and even can we–learn from our past? Raj Apte, Area Manager, Prototype Devices and Circuits, PARC. Ron Kaplan, Principal Researcher, Microsoft Bing. David Liddle, Venture Partner, US Venture Partners. Moderator: Mark Bernstein , CEO, PARC. And what is next?

Kaplan 41

Kaplan Microsoft Director Innovation 41

Jay Cross

MARCH 2, 2011

Learn more about our mobile services.&#. I ask for the email address of the CEO or marketing director. You can print your boarding documents from any printer or at an EasyCheck-in® kiosk at the airport. You can also choose to have a mobile boarding document sent to your mobile device for qualifying itineraries. Why am I not surprised?

Customer Service 43

Customer Service Services Custom Director 43

Jay Cross

AUGUST 30, 2010

“Almost nothing in the brain gets done by one area it’s more of a circuit,&# said University of Illinois psychology professor and Beckman Institute Director Art Kramer, lead researcher. Walking is part of my personal learning environment. The study focused on regions within the brain that function together as networks.

Cognitive 55

Cognitive Brain Network Study 55

Jay Cross

NOVEMBER 15, 2008

Given the coming cataclysm, what’s a learning professional to do? Propose lean-and-mean approaches such as peer learning and performance support. Formal learning tends to be expensive; informal cuts costs because it’s learner-driven. Consider replacing some instructor-led training with self-service learning.

Social Networks 36

Social Networks Metrics Social Network Director 36

Jay Cross

JUNE 28, 2011

Here’s the Consortium’s Executive Director, Greg Oxton, discussing findings from their R&D into service innovation. The Adaptive Organization seeks to improve the customer experience supporting and learning from customer interactions across the entire customer experience.

Oracle 41

Oracle Yahoo PDF Microsoft 41

Jay Cross

FEBRUARY 15, 2012

Salim Ismael, founding executive director of Singularity University , joined a few dozen of us for lunch in Berkeley yesterday to discuss “Seeing the Next Disruptive Technology.”. Singularity University is neither a university nor about singularity. It’s not a university so much as what the founders hope universities will evolve into.

Movie 43

Movie Director Brain Innovation 43

Jay Cross

APRIL 9, 2013

My interest in all this is how it improves learning and human performance. Imagine the potential of: Workflow learning. Grid learning. Learning performance management. Customer learning alignment. Individualized learning paths. For training directors and CLOs, the future holds good news or bad news.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

FEBRUARY 13, 2013

The 70 percent: learning from experience. People learn by doing. We learn from experience and achieve mastery through practice. Apprenticeship & peer learning. Apprenticeship is a time-honored method of learning by experience, but I suspect that it didn’t go down like the history books tell us. Let them learn.

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

JULY 4, 2009

MacWorld : learning infrastructure and social network infrastructure are converging. I was coincidentally walking by a presentation by Clive Shepherd on the exhibits floor at Learning Technologies in London when he happened to flip my photo and a quote on the screen. All of our energies will go into peer-to-peer, self-service learning.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

APRIL 6, 2013

Dan Pontefract, Head of Learning and Collaboration, TELUS, told us: Leadership is for all, but front-line and middle managers hold the key to the actual development of individual contributors. Empower your people; let them help others learn how to learn. Managers have to learn how to develop their people.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

JULY 5, 2008

I love your work: and am busy swiping ideas from you to incorporate into my vision of next-era learning in corporations. For years, I’ve been saying that it’s not the learning that matters; it’s the performance that results from the learning. What does this have to do with training?

Business 36

Business Pinnacle Create Customer Service 36

Jay Cross

JANUARY 29, 2010

Two of my colleagues at the Internet Time Alliance , Jane Hart and Charles Jennings just returned from speaking at the Learning Technologies conference in London. The conference program would lead you to assume that the Learning Technologies conference would be a hotbed of social and informal learning. Jane & Charles.

Blended Learning 43

Blended Learning Virtual Classroom Social Networks Innovation 43

Jay Cross

SEPTEMBER 27, 2008

These days it’s imperative that learning leaders make their case with relevant numbers. How do you isolate the impact of learning? No wonder learning professionals in most companies are not invited to the table with the senior execs. He asked how you measure the performance of the learning organization.

ROI 36

ROI Metrics CLO Micro-Learning 36

Jay Cross

APRIL 6, 2009

The next daily round of Corporate Learning Trends & Innovations will take place April 21. Director — who keeps track of time, insures presenters are ready, moderates the main stage. We’d be cooking up the first event for learning professionals with global synergy. As is our tradition, it will be online and free.

Global 36

Global Hosting Sun Innovation 36

Jay Cross

SEPTEMBER 23, 2012

What Universities Must Learning About Social Networks. Increasingly, businesses are looking to more social approaches to employee learning and development. Co-written with Chris Sessums | Director of Educational Research, Internet Time Lab. No one learns alone either. People learn their jobs while doing their jobs.

Social Networks 79

Social Networks Social Network Network Social 79

Jay Cross

MARCH 14, 2010

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. It is equally vital to understand that different officers of your corporation will approach decisions about learning in very different ways depending on their circumstances. Training Directors.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

APRIL 25, 2008

(..)

Web 36

Web Internet Blogging Learning 36

Jay Cross

JULY 17, 2010

The only valid metrics for corporate learning are business metrics. In fact, savvy training directors look for major corporate initiatives they can hitch a ride on. The only thing worse than learning from experience is not learning from experience. < Tags: Metrics of organizational learning. Assess the results.

Metrics 48

Metrics Organizational Learning CLO Project 48

Jay Cross

OCTOBER 18, 2014

DAWN OF LEARNING. What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets? Is your company”s learning and development strategy wedged between a rock and hard place? Top 100 Tools for Learning 2014 is ready. I’ve Social learning MORE >> 441 Tweets. MAY 16, 2014.

Case Study 46

Case Study Slideshare Library Slides 46

Jay Cross

AUGUST 26, 2015

In 2006, Jossey-Bass published a book of mine on Informal Learning. The book describes informal learning as “the unofficial, unscheduled, impromptu way people learn to do their jobs” It compares formal learning to riding a bus and informal learning to riding a bicycle. ” Plagiarists.

Brainshark 36

Brainshark Social Networks Slides vendor 36

Jay Cross

MARCH 31, 2010

Jay Cross explains why it is vital for learning and Development to speak so that others in the business particularly executives – will understand. When you plan to pitch a learning and development investment or decision to someone with the power to sign checks, you may be unsure what to say. Speak the Language of Business.

Metrics 46

Metrics CLO SumTotal Pedagogy 46

Jay Cross

APRIL 16, 2013

The start-up stiffed me but the paper morphed into the Informal Learning book. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Employees and partners with more capacity to learn are more versatile in adapting to future conditions.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

FEBRUARY 12, 2013

People learn their jobs by doing their jobs. These posts offer guidance to managers who want to make learning from experience and conversation more effective. Convergence of work and learning. Work and learning have merged. We learn on the job to do the job. We learn on the job to do the job. part 1 of 5.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross

DECEMBER 8, 2010

The Director-General of UNESCO yammered about education as the cure for all ills and berated the private sector for not paying their fare share. 1 driver of self-directed learning is personal development. At Indira Gandhi Open University, students learn for free and can buy the related credentials for a fee.

Yammer 43

Yammer Photo Director Open 43

Jay Cross

JUNE 28, 2011

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Knowledge work and learning to work smarter are becoming indistinguishable. It’s the platform where learning and work transpire. Workscapes. Workscapes are pervasive.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

JULY 17, 2012

Where Corporate Learning Came From 3. Corporate Learning Today 5. Training is not the same as learning 6. Chief Learning Officers know training is not working 7. Real learning takes place elsewhere 8. Collaborative Learning 18. Where Corporate Learning Came From. Executive Summary 3. What’s the hurry?

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71

Jay Cross

OCTOBER 9, 2010

You may want to jump around among these topics: Ted Nelson, Internet Archive, Brewster Kahle, Project Xanadu, Kubla Khan, visionaries, Doug Engelbart, Howard Rheingold, ADD, Jimmy Swaggart syndrome, never finished, the learning disabilities of learning visionaries, what’s your problem? You’re not losing attention, are you?

Authoring Tools 63

Authoring Tools Multitasking Pedagogy Write Blog 63