Jay Cross

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Learners as customers

Jay Cross

For example, the people today were really hot about live help as a sales tool. Likewise, shouldn’t live help be a component of any important in-house learning event? For as long as I can remember, I’ve advocated treating learners as if they were customers. Text chat comes in many varieties.

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13 books on learning, people, organizations, corporate culture, and change

Jay Cross

Funny, isn’t it, that we invest so much to help people learn and so little to help them remember? Engaging Learners by Clark Quinn. This morning I conducted a webinar on Making Learning Stick. Lots of what we learn goes down the drain before becoming converted to action. It’s a biased list.

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Don’t drink the informal learning snake oil

Jay Cross

Perhaps you could ask for help via email. Numerous consultants are offering to help manage informal learning. (It On Facebook, I was asked to fill out a questionnaire to determine whether I’m an informal learner. (We We are all informal learners.). Most of them had changed nothing but their brochures and signage.

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Leave Learning to Employees, sort of

Jay Cross

Learner-created content presents a challenge to CLOs: they want to control it. Learner-created content is out of control by definition. I can help influence it, but management owns the day, employees own their day. help employees become effective DIY learners by making Real Learning available organization-wide.

Wiki 36
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Real Learning explained

Jay Cross

We couldn’t agree more with Laura Overton (Founder & CEO, Towards Maturity) that this is a manual to empower self-directed learners in really practical ways. Real Learning helps workers build a sound learning process. Learning is ultimately the responsibility of the learner. Jay: I’d be delighted. Teach a man to fish.…”

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Project Aha!

Jay Cross

is a set of practices I’m developing to help pull-workers learn to learn. I’m investigating what it takes for a learner to become self-sufficient, to both learn and design learning experiences. How many books look at learning from the point of view of the learner? It’s time to design some self-help.

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Checklist: transforming corporate learning

Jay Cross

provide case studies and examples to help people become self-sufficient “pull” learners. help community leaders to set up and maintain (online) professional communities. help individuals build trusted Personal Knowledge Networks of colleagues they can call upon for advice and support. Make the vision a reality.