IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

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Compliance Training Customer Service Mobile Learning Services 64

The Training by Nelle Blog | Corporate Training and Consulting

MAY 6, 2019

MINDJET Features: Mind-mapping, knowledge capture, transfer and documentation, and visual concept boards/diagrams Why You'll Love It: It helps you to transform your written knowledge into visual formats that make the processes much easier Cost: MindManager 2017 - Perpetual License is $347, and for Mac $179. Cost: Business Class $9.99

Knowledge 40

Knowledge Zoho Tools Calendar 40

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Ed App

MARCH 16, 2022

To upgrade your skills, you can look into EdApp’s growing course library that already consists of over 1000+ free courses available. This way, learning with EdApp’s interactive courses feels like you’re only playing smartphone games while also improving your knowledge retention. . Key features: Course library. Knowledge base.

Alternatives 52

Alternatives Virtual Classroom Diversity Training Compliance Training 52

Learning Pool

DECEMBER 8, 2023

However, before we get to training, we need to know the specific knowledge gaps that need to be addressed. Artificial Intelligence can analyze your organization’s employee data, combine them with your services and overarching goals, and quickly provide a rundown of the specific skills needed for each position.

Skills 84

Skills Simulations Metrics Performance Support 84

Docebo

SEPTEMBER 16, 2020

The goal of most onboarding solutions is to integrate a new employee into your organization or familiarize a customer, client, or partner with your product and/or services. Onboarding customers is key for industries where the value of a customer increases after the sale, such as with software-as-a-service (SaaS) business models.

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LMS Organization Case Study Learning Management System 246

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries. Micro-learning.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

Upside Learning

JANUARY 15, 2013

Higher educational institutes across the globe are investing heavily to advance teaching and learning to cope with students’ needs in the emerging knowledge economy and information technology world. There is tremendous focus from Saudi Government to look beyond oil, aiming at creating a knowledge-based economy.

Mobile Learning 274

Mobile Learning Emergent Mobile Education 274

Rustici Software

FEBRUARY 24, 2022

A Content Connector is an integration that gives your customers access to a large content library through Engine. Their growing library has doubled since the connector was released in 2019. Hosted Services. Customers can search, import, play and track the content you offer with the add-on. Media Support.

Engineering 70

Engineering AICC SCORM xapi 70

Ed App

NOVEMBER 9, 2022

Effective product knowledge training should be easily digestible and packed with substance. EdApp has a SCORM-compliant authoring tool with a library of templates for powerful interactive learning. Product specifications vary, and you’ll need product knowledge training to reflect that need. Key features : Dynamic sales training.

Authoring Tools 40

Authoring Tools Platform Productivity Product 40

eLearning Brothers

FEBRUARY 5, 2015

Are you looking for more support on how to use the templates in the eLearning Template Library ? 1 Search Our Huge Knowledge Base. So if you have questions, you can still access the knowledge base. eLearning eLearning Template Library Our Favorites Products/Services Resources' We have you covered.

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Templates Adobe Captivate Support Tutorial 70

TOPYX LMS

JULY 24, 2017

Personal learning paths give learners control over their own eLearning experience, so that they can more effectively acquire and retain knowledge and skills that will help them in the real world.”. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 182

Trends Online Learning Productivity Product 182

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Back in 2011, Carl Knerr was the Services Director at Avaya.

YouTube 75

YouTube Authoring Tools Custom Video 75

Ed App

JANUARY 14, 2023

And if you’re pressed for time, EdApp also offers course creation services. Extensive template library. Course creation services. It already has a built-in asset library and each customizable element interacts dynamically so it’s basically designed for you. Asset library. Content library. Cost : Free.

Authoring Tools 45

Authoring Tools Online Course Scanning 45

Hurix Digital

JANUARY 31, 2024

This often-overlooked segment plays a vital role in equipping reps with the knowledge, skills, and resources needed to hit the ground running. The financial services industry, for instance, often requires extensive compliance training and regulatory knowledge, impacting onboarding costs.

Sales 40

Sales Companies Diversity Training Compliance Training 40

TechSmith Camtasia

MAY 3, 2021

It’s the ideal way to communicate ideas, context, knowledge, and almost any other type of information. Conveniently, most video call services have built-in recording features, or you can use screen recording software like Camtasia. Better yet, you might create a simple knowledge base that answers a number of common questions.

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Screencast SnagIt TechSmith Video 98

Docebo

SEPTEMBER 16, 2020

The goal of most onboarding solutions is to integrate a new employee into your organization or familiarize a customer, client, or partner with your product and/or services. Onboarding customers is key for industries where the value of a customer increases after the sale, such as with software-as-a-service (SaaS) business models.

LMS 130

LMS Organization Case Study Learning Management System 130

Ed App

OCTOBER 25, 2021

Adding to that, EdApp LMS has an editable course library feature that houses hundreds of high-quality ready-to-deploy courses. As each course comes in a microlearning format, EdApp has got you covered with their bite-sized content for enhanced knowledge retention, perfect for learners with short attention spans. Lesson library.

Authoring Tools 52

Authoring Tools Tools Course Compliance Training 52

Tony Karrer

JANUARY 2, 2009

link] ELIEventsCalendar/92 January 20-22, 2009 Information Online , sponsored by the Australian Library and Information Association, Sydney Convention and Exhibition Centre, Sydney, Australia. link] January 28-30, 2009 International Conference on Knowledge Management , Dubai, United Arab Emirates. link] com.au./sb_clients/iog/bin/

Conference 121

Conference eLearning Conferences Blended Learning Diversity Training 121

Appsembler

FEBRUARY 13, 2024

Running an Open edX platform requires a dedicated support team with extensive technical knowledge. You can pay a monthly subscription to a fully managed service partner who handles hosting, maintenance, updates, and customization. Appsembler offers comprehensive support services for Open edX.

Open 52

Open Platform Open Source Association LMS 52

learnWorlds

JULY 14, 2022

It comes with a large library of photos, icons, and illustrations. Pros: It is a cloud-based authoring tool and offers collaboration options. It comes with a rich course template library. It is frequently updated with new services and features. The asset library comes at an additional cost. Content library $397.

Authoring Tools 116

Authoring Tools eLearning Tools Authoring Compliance Training 116

TOPYX LMS

JULY 24, 2017

Personal learning paths give learners control over their own eLearning experience, so that they can more effectively acquire and retain knowledge and skills that will help them in the real world.”. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 140

Trends Online Learning Productivity Product 140

Ed App

OCTOBER 11, 2021

Among its hallmark features is its powerful SCORM authoring tool, which allows any user to build highly engaging course content even without a design background or technical coding knowledge. Highlights: SCORM authoring tool, templates, course library, gamification, rapid refresh PowerPoint conversion, AI translation, leaderboards, rewards.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Ed App

FEBRUARY 17, 2022

Some of the ready-made courses you’ll find in their course library include hospitality training courses , retail training programs , construction safety training programs , technical training courses , and many more. Based on their results, you can adjust lessons to match your learners’ current training needs. . Cost: Free.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 25, 2023

Overall, WordPress is the most powerful and flexible option, but it also requires the most technical knowledge. Additionally, the vast library of plugins (over 55,000+) extends WordPress’s capabilities, enabling you to add almost any imaginable feature to your website.

Beginner 52

Beginner Website Templates Engineering 52

Ed App

FEBRUARY 22, 2022

It also comes with a growing content library of 800+ free courses available for you to deploy right out of the box or fully customize to fit your training needs. Course library. Course library. Knowledge management. With over 90k+ monthly active users, 70k lessons daily in more than 90 countries, and 6.5M Cost: Free.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

Dynamic Pixel

SEPTEMBER 17, 2022

Students can also access recordings of past classes as well as quizzes that test their knowledge of concepts taught in those sessions. The company has been providing this service since 2016 and has seen exponential growth ever since then. It helps you learn new skills and get a promotion, raise, or even start your own business.

Platform 52

Platform Integrate Online Metrics 52

TechSmith Camtasia

SEPTEMBER 9, 2019

Features like the all-in-one capture, the blur tool , and the Snagit library make it much faster and easier for us to share information around the company,” said Vanessa. “I Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. I use Snagit on a daily basis. It’s like a bookmark for my work.”.

Quality 75

Quality SnagIt Custom TechSmith 75

eLearning Brothers

OCTOBER 27, 2016

You can find this video in our knowledge base. Let us know in the comments which Camtasia animation is your favorite in the newest version, and don’t forget to take a look at our new Camtasia assets in our template library ! The video below gives an example of how to use these animations and transitions in a simple video.

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Library Templates Knowledge Base Version 70

Instancy

AUGUST 31, 2021

A learning community is a way to bring together multiple modes of learning along with knowledge sharing among the participants. Large corporations, small businesses, and independent freelancers have universally accrued the benefits of eCommerce by selling goods and services at a scale that was not possible with traditional offline retail.

Diversity Training 52

Diversity Training Compliance Training Community Virtual Classroom 52

Ed App

JANUARY 25, 2021

One drawback to Ipix LMS is its Library. They do not currently have a library of content accessible for businesses in any industry to use for training their employees, so you will have to create all your courses from scratch. Totara is a very flexible LMS that also offers performance management and employee engagement services.

Solution 52

Solution LMS WizIQ Totara 52

eLearning Brothers

OCTOBER 20, 2016

Having a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star. That is why we here at eLearning Brothers have an open knowledge base for support. We are frequently expanding our knowledge base, so check it out often. How have you used the new Camtasia 9/3?

Behavior 70

Behavior Productivity Product PENS 70

Rustici Software

DECEMBER 4, 2018

If you are looking for help hosting and managing your Engine/Dispatch implementation, we now offer managed hosting services to help offload that work. Our Managed Hosting services not only handle deployment and server management, they also manage your upgrades so you’re always on the latest version. Administrative Interface.

Engineering 41

Engineering Metrics xapi Upgrade 41

Ed App

APRIL 14, 2022

If you’re short on resources, there are several sales courses that can be imported from their course library. Another great thing about this sales training software is that it allows you to create a resource library for your salesforce. You can also add users to your knowledge base and assign them different access privileges. .

Sales 40

Sales Authoring Tools Software Compliance Training 40

WhatFix

FEBRUARY 2, 2023

Basic employee training and a shared knowledge base or internal wiki is no longer enough to fulfill your employees learning needs. Learning and development is the practice of providing employees with the opportunity to acquire knowledge and develop new skills in the workplace. What Is a Learning and Development Strategy?

Examples 52

Examples Strategy Program IBM 52