E-Learning Provocateur

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The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Everything, everywhere, all at once

E-Learning Provocateur

Yes it’s important – that’s why it’s in the framework and why we’ll support it. As a business we need to recognise the difference between prioritisation and importance. The next question is which ones will drive the greatest improvement, for us, right now? They’re the few we’ll double down on.

Summary 338
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Gold vibes only

E-Learning Provocateur

In Tokyo, he writes, the Aussie support team “doubled down on dotting the i’s and crossing the t’s” And I think he’s right. In such cases, the “support services” are anything but. A culture of excellence breeds excellence.

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Great and small

E-Learning Provocateur

And when I use the word pedagogy in my capacity as an L&D professional in the corporate sector, I’m referring to the full gamut of training, coaching, peer-to-peer knowledge sharing, on-the-job experiences and performance support for my colleagues across 70:20:10.

Pedagogy 338
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Semantics, semantics

E-Learning Provocateur

In Roses are red I propose definitions for oft-used yet ambiguous terms such as “competency” and “capability” In Scaling up I offer a simplified scale of measurement to support proficiency across an organisation. I hope you find my articulations helpful.

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Informal first

E-Learning Provocateur

This 70:20:10 breakdown has since been supported by subsequent research , though sometimes the ratio is represented as 80:20 to reflect informal learning and formal training respectively. Having said that, in some cases more instructional support will be required. • 10% of learning occurs via formal training (eg classes).

Informal 254
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Skills of the present

E-Learning Provocateur

This new delivery option supported a remote working strategy, which improved employee engagement and scaled up their talent pool from local to national. In contrast, another organisation that also trained its people in the classroom started to diversify its approach by offering some of its training virtually.

Skills 361