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How Will California Assembly Bill 5 Change Gig Worker Training?

Litmos

Last year, California passed Assembly Bill 5 (AB 5), a law that requires companies like Uber, Lyft and Postmates to treat their workers as employees rather than independent contractors. If you’re the head of a gig economy company in California, can you now force your workers to take training? . The longer answer is more complicated.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels.

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Course of the Week: AB 1825 California Sexual Harassment Prevention Training

OpenSesame

Online course meets California state requirements. Top customer service courses. Partner With Your Customers. The post Course of the Week: AB 1825 California Sexual Harassment Prevention Training appeared first on OpenSesame. Required in CA for companies with 50+ employees. As low as $10. Tackling Time Management.

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Learning Pool makes strategic US appointment to its leadership team

Learning Pool

Prior to joining Learning Pool, Harper held a number of compliance, risk, and governance positions, including at Sempra Energy, a San Diego, California-based energy services holding company, for 14 years. Harper Wells said , “ I am thrilled to join Learning Pool at an exciting time in the company’s growth.

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Learning Pool partners with US-based Soapy Joe’s to create bespoke elearning for ‘Steps of Service’

Learning Pool

The Derry-based leading elearning solutions provider, Learning Pool has been commissioned by US-based Soapy Joe’s to create a series of elearning modules to focus on Soapy Joe’s ‘Steps of Service’. Soapy Joe’s car wash is a family-owned and operated business in San Diego County with 13 car washes in San Diego County, California.

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Clueless United Airlines Breaks Customer Service

Jay Cross

Silly me, my form-filler had put in California but United wanted CA. It’s an international flight. Got to insert the date my passport was issued. “Please enter your correct state.&# Did I have any baggage? Yes, one bag. I’m whisked to another screen.

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LEARNNOVATORS GAZES INTO THE FUTURE OF E-LEARNING WITH JAY CROSS

Learnnovators

Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation.