Axonify

MARCH 5, 2018

The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas). Reduce customer callback by equipping advisors to find a resolution at first point of contact. The post In the world of contact centers—customer services rules all appeared first on Axonify.

Customer Service 160

Customer Service Services Custom microlearning 160

LearningGuild

NOVEMBER 2, 2020

Learning Transfer Hack: Define Business Goals With Contact Forms. fergal-connelly. Mon, 11/02/2020 - 00:00.

Business 88

Business Learning 88

Learningtogo

APRIL 8, 2017

The Learningtogo Brain and Learning newsletter has been awarded the Constant Contact 2016 All Star designation. P.S. If you like our newsletter and want the same results for your team, contact Barb Smith , at Barb Smith Design , and see what she can do for you! So THANK YOU! Let’s have another All Star year together!

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Newsletter Write Blog Social Media Brain 100

Learning Pool

AUGUST 6, 2020

What do you think Alexander Graham Bell would have said back in 1876 about the telephone he created, now hosted in the cloud…with an omnichannel call routing system that helps manage demand and call flow for a contact center? . We talk a lot about customer experience in the contact center, but agent experience is also hugely important.

Voice 63

Voice Interactive Music Customer Service 63

AXIOM Learning Solutions

FEBRUARY 2, 2022

Lead Inquiry Details: The post Contact AXIOM Learning Solutions appeared first on AXIOM Learning Solutions. Want to talk through your project with an AXIOM solutions expert? Complete the form below and we’ll be in touch shortly. First Name.

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Solution Learning Expert Project 26

OttoLearn

NOVEMBER 29, 2019

How does our microlearning platform help with contact center training? It delivers personalized training daily for improved retention and learner engagement!

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microlearning Platform Training Train 52

AXIOM Learning Solutions

FEBRUARY 2, 2022

Thank you for contacting us! The post Thank you for contacting AXIOM appeared first on AXIOM Learning Solutions. An AXIOM team member will be in touch shortly.

Solution 26

Solution Teams Learning 26

PDG

DECEMBER 6, 2017

Transformation is required for contact centers to keep pace with business and consumer trends. Contact centers need new approaches to attract, select, onboard, and engage agents who can engage customers. Many contact centers focus exclusively on onboarding and fail to continuously develop career agents. Take the longer view.

Cognitive 0

Cognitive Micro-Learning Simulations Performance Support 0

PDG

FEBRUARY 13, 2018

Contact centers are trending toward super-agents who can engineer superior customer experiences. Modern contact centers require materially different managers with new and more important skills. But it’s more than a mindset; modern contact center managers need to add and leverage new skills, including: Active listening.

Management 50

Management Sun Coaching Customer Service 50

Wranx

JANUARY 29, 2020

We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference ! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.

Conference 52

Conference Customer Service Services Custom 52

Wranx

FEBRUARY 18, 2020

Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London. The conference was busy, with over 500 delegates attending the various topic streams, workshops and seminars on customer experience and digital transformation.

Conference 52

Conference Streaming Digital Custom 52

PDG

NOVEMBER 20, 2017

These are transformative times for contact centers. Most contact centers are awash in operational information and starving for strategic insights that drive a great customer experience. Many contact centers take the “What can it hurt?” Communicate consistently and don’t let your contact center team forget what really matters.

Metrics 40

Metrics Score Custom Director 40

eLearning Industry

JANUARY 29, 2021

There are a few crucial pieces of info you need before qualifying vendors. In this article, I share 7 tips to prep for audio conferencing provider RFPs. This post was first published on eLearning Industry.

Audio 111

Audio Providers vendor Tips 111

CLO Magazine

JANUARY 27, 2014

While most often attached to technology-based systems that monitor and manage leads and contacts, in essence CRM covers all aspects of interaction between a brand and its customers. But while being retweeted or getting “liked” on Facebook may seem worthwhile, making contact shouldn’t be confused with making a connection.

Social Networks 82

Social Networks IBM Social Media Twitter 82

CLO Magazine

MAY 15, 2017

To be successful, contact center training has to keep up with what we’ve come to expect in the real world. Traditional lecture-based training methods aren’t right for today’s contact center employees. Admittedly, today’s technical solutions for the contact center can be imperfect. But technology isn’t everything.

Technology 48

Technology Blended Learning Training Train 48

OttoLearn

APRIL 2, 2018

Here’s our playbook, where we’ve created a scenario to put some of our ideas around OttoLearn’s features and benefits into a contact center setting.

Ideas 45

Ideas Benefits Create 45

Experiencing eLearning

FEBRUARY 6, 2024

Looking at my lead tracking from 2023, 50% of the prospective clients who contacted me through the “Hire Me” form on my blog ended up hiring me. Because I’m known for scenarios, clients who are strongly opposed to a scenario-based approach generally never even contact me. Not really.

Expertise 360

Expertise Free Write Blog eLearning Consultant 360

PDG

AUGUST 22, 2017

As commerce becomes increasingly distributed, Contact Centers are often the primary representatives of the business to customers. But, as Contact Centers evolve, the ways that customers interact with companies becomes increasingly complex. Critical Contact Center metrics to consider: Time to Proficiency. Employee Engagement.

Metrics 0

Metrics Score Custom Services 0

PDG

NOVEMBER 14, 2017

As the rate of business change continues to accelerate, there are profound implications for contact centers. Perhaps it’s because the business environment has changed, but many contact centers are playing by an old set of rules. When the world changes around us, how do we react? How do we plan for inevitable change?

Metrics 0

Metrics Change Ratio Predictions 0

Wranx

FEBRUARY 13, 2019

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of individuals, which include vulnerable customers. But what is a vulnerable customer?

Custom 46

Custom Business Learning Space Training 46

Wranx

FEBRUARY 20, 2019

In order to run a successful contact centre, operational efficiency needs to be continuously upheld.

Learning Technologies 41

Learning Technologies Technology Training Train 41

E-learning Uncovered

APRIL 14, 2017

Administers and manages the retirement accounts of the teachers of Georgia in the state's public schools, technical-adult educational schools, and colleges and Do you really need a ready-made free retirement speech? Use the time you'd spend personalising a pre-prepared speech to write your own. Easy to follow guidelines to

Guidelines 45

Guidelines Free Education Management 45

Lars is Learning

NOVEMBER 16, 2009

Lars Hyland outlines ways in which technology can improve knowledge, learning and communication in the pressurised environment of the contact centre. Tags: onboarding online learning e-learning contact centres knowledge social media performance support elearning.

Knowledge 100

Knowledge Social Media Performance Support Tagging 100

Learning Pool

JULY 9, 2019

Unexpected item in the learning area: self-service checkouts in a contact centre setting Debates on the future of technology are becoming more focused on the area of automation. In many areas of business, however, automation can only get you so far; for the rest, you’ll need some clever human intervention.

Services 47

Services Learning Management System LMS Learning 47

eLearning Industry

AUGUST 5, 2021

Staying in touch with prospects and nurturing leads is your primary role as a salesperson. Of course, it is a tricky feat. In this article, we explore 5 tried-and-tested ways to consistently communicate with prospects. This post was first published on eLearning Industry.

Sales 52

Sales eLearning Strategy eLearning Tips 52

Litmos

OCTOBER 9, 2018

In many environments, contact center workers are excluded from company-supported programs like smoking cessation programs and weight-loss support. The post 3 ways to prevent employee burnout in the contact center appeared first on Litmos. These programs could not only help prevent burnout, but also save lives!

Customer Service 53

Customer Service Custom Services Culture 53

InsiderHub

FEBRUARY 24, 2016

The post Constant Contact – Favorite Email Automation Tool of Marketing Professionals appeared first on InsiderHub.

Market 50

Market Tools Business 50

InsiderHub

OCTOBER 22, 2015

The post MailChimp vs. Constant Contact: Where to Invest? appeared first on InsiderHub.

Market 50

Market Platform 50

eLearning Evangelist

SEPTEMBER 1, 2021

I've been having a discussion with some colleagues about what it will take to get some changes in both the way we prepare folks to run our k-12 schools and how we get them to understand more about online learning.

Policies 40

Policies Remote Learning Emergent Asynchronous 40

Experiencing eLearning

DECEMBER 19, 2023

Scenario-Based Learning in Higher Ed Training with Branching Scenarios Speaking for your organization If you’d like to invite me to speak with your organization with a customized webinar like this or a hands-on workshop, contact me.

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Version Theory YouTube Classroom 299