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ELC 070: Conversation Design for the Voice User Interface (VUI)

The eLearning Coach

A future skill for instructional designers is designing for voice controls. I speak with Myra Roldan about conversation design for the voice user interface (VUI). I think one area where we will need to upskill is in conversation design. Read my review of Design A Voice User Interface Workbook. TIME: 30 minutes.

Voice 101
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What is conversational AI IVR?

Play.ht

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? That’s conversational AI IVR at work. It stands for Interactive Voice Response powered by artificial intelligence, designed to make your experience smooth and quick.

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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. Conversational AI, a blend of artificial intelligence techniques including natural language processing (NLP) and machine learning, is at the forefront of this transformation.

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Mastering Conversational AI: Advanced Strategies for Developing High-Performing Conversational Assistants

Integranxt

In an era where technology perpetually evolves, Conversational AI stands at the forefront, transforming how we interact with digital environments. Our guide delves into crafting sophisticated Conversational AI systems, promising to elevate user experience and streamline digital communication.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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What is Voice Analytics Software?

BigTinCan

We are all familiar with sales conversational intelligence tools. However, conversation intelligence software falls short in interpreting the “vibe” that sellers are giving to customers. This is where voice analytics software comes into the mix. The benefits of voice analytics tools for sales. What tone am I giving off?

Voice 106
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Chatbots vs. conversational AI: what are the differences?

Play.ht

Ever had a conversation with a bot that left you impressed by how smart it sounded? Both scenarios are everyday examples of two different technologies in action: chatbots vs conversational AI. What is conversational AI? The AI is designed to give responses that are not only correct but also fit the context of the conversation.