Integranxt

FEBRUARY 22, 2024

This blog delves into the fascinating world of AI-powered customer engagement, exploring its evolution, potential, and the exciting future it holds. From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines.

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Conversation Personal Personalization Custom 52

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. The objective is that the child can experience success and be motivated to learn more. Find out who’s working on these problems in your company and persuade them to build a pilot solution for you. All Rights Reserved.

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Brain Customer Service Exercise Performance Support 100

Edume

DECEMBER 18, 2019

Welcome to the latest edition of our blog series about the companies and people who are using EduMe to achieve Workforce Success , by empowering and motivating their people. This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). We deliver great service every day and our safety record is first class.

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Services Performance Support Case Study YouTube 64

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge.

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Custom Solution Help Compliance Training 52

Dashe & Thomson

DECEMBER 27, 2010

And according to another story from the New York Times , that trend is expected to continue. Because of the vast range of services we provide as a management consulting firm, we’re something different to every client. Do you want to sell the client a focused product/service or a solution? Liam McCoy: Thanks for this.

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Social Networks Social Learning Blended Learning Blogging 100

Epilogue Systems

APRIL 23, 2024

This article will unveil the power of implicit knowledge and equip you with strategies to harness it for success. While they certainly possess explicit knowledge of medical procedures, their success also relies heavily on implicit knowledge. This culture of openness transforms everyday experiences into learning opportunities for all.

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Knowledge Cognitive Articulate Wiki 40

Capytech

AUGUST 10, 2021

Not Telling the Story. Again, you can come up with a realistic scenario but still run into problems if you don’t explain the setting or situation well enough, i.e., if you don’t tell the story well. For example, if you want to improve customer service or safe working practices, the scenario should be based on these objectives.

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Create Course Customer Service Learning Objects 120

Jigsaw Interactive

JUNE 29, 2022

This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and how companies can know which end of the spectrum they’re on.

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Quality Custom Customer Service Services 40

OpenSesame

JUNE 20, 2023

Top courses by mybreev: Vishing (Voice Phishing) Human Rights Climate Clever at Work Anti-Corruption Information Security Basics Practical Solutions for Everyday Challenges IsEazy Skills is dedicated to delivering practical solutions for professional development, addressing everyday challenges faced by professionals.

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Diversity Training Compliance Training Expertise Leadership 52

CLO Magazine

AUGUST 17, 2023

In today’s digital age, customers seek immediate solutions and personalized interactions across various channels. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction. They rely on online reviews and credible social media recommendations to guide their choices.

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Skills Develop Analytics Instant Messaging 72

Edume

JUNE 15, 2021

We look forward to collaborating with Fancy to achieve Workforce Success by reducing riders’ time to productivity, paving the way for rapid growth ?? We needed a solution to help us streamline this issue as quickly as possible. Read more success stories or try EduMe for yourself…. Why did EduMe stand out?

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Companies Micro-Learning Customer Service Internationalization 87

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . Product knowledge training allows employees to get a thorough understanding of all the information about your products or services. Outstanding Customer Support. What Is Product Knowledge?

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Knowledge Productivity Product Blended Learning 52

Harbinger Interactive Learning

AUGUST 12, 2022

This will help manufacturing companies build business resilience, reduce the skill gap, and secure their future success. Product/service training. Well-trained employees are able to provide better service, which can increase customer retention by 5%. Success Story. Inventory and warehouse management.

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Harbinger Case Study ILT Convert 52

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. Product knowledge training allows employees to get a thorough understanding of all the information about your products or services. Outstanding Customer Support. Customer Testimonials (Success Stories).

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Thinkdom

JANUARY 29, 2024

Mobile learning solution is an important medium that companies can use to provide employees with seamless access to learning resources from any location. It’s essential for companies to acknowledge this transformation and actively keep up with the demand for this dominant trend.

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Diversity Training Mobile Learning Mobile Corporate eLearning 103

Think Orion

JANUARY 2, 2024

As Edtech reflects a dynamic shift towards tech-enabled, effective, and inclusive learning solutions , engaging parents will create a collaborative learning environment, aligning educational technology with aspirations. Parental buy-in enhances student engagement and success , balancing home and school.

Productivity 52

Productivity Product Strategy Case Study 52

KnowledgeCity

JUNE 1, 2017

In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. Deliver a Solution. Say You’re Sorry.

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Custom Effectiveness Customer Service Pipes 68

Litmos

NOVEMBER 21, 2019

Automotive Training Success Story: Arnold Clark. Indeed, they have outstanding salespeople, but the company sees all employees as playing a critical role in their success. Inspired by this story? Here’s a great example of an organization making use of both.

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Compliance Training Industry SAP Training 69

Litmos

OCTOBER 29, 2019

A proudly all-Australian, family-owned business since 1968, the Winson Group has been delivering trusted services across the country for more than 50 years. During this time, they have achieved consistent commercial success by helping Australian businesses to grow and remain competitive. Mobile training was key to successful outcomes.

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Compliance Training Diversity Training Services SAP 40

Edume

AUGUST 7, 2020

Ahmed Elomar, Easy Solar’s Agent Success Manager, said of the partnership: “We are looking forward to bringing all our sales agents into one circle of shared communication, knowledge, and skills, and to reduce the knowledge gap between newly onboarded and existing agents.” What problem were you looking to solve? Many actually.

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Social Networks Community Network Performance Support 98

Harbinger Interactive Learning

MAY 15, 2023

Implement Design Thinking Follow a problem-solving approach to deploy quality solutions that streamline employee engagement. Empathize with employees, analyze their queries, identify their pain points, prototype a solution, and repeat the process. Build internal help desks to support customer service teams.

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Harbinger Authoring Tools Guide Diversity Training 40

Attensi

NOVEMBER 27, 2023

Read the full story here Reduced attrition by 32% Equiniti (EQ) was able to enhance the quality of their training while simultaneously reducing onboarding time by two weeks for their new customer service representatives. Read the full story here Ready to enhance your onboarding journey?

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Social Networks Portal Simulations Diversity Training 52

Learning Pool

JUNE 15, 2021

Learning Pool’s integrated suite of digital learning products and services has enabled more than 1,100 companies to migrate their training initiatives to modern cloud technology, including global brands like The FA, Intercontinental Hotels Group, Sky, and Swiss Re. public-sector customers. About Learning Pool. million learners.

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Compliance Training Brandon Hall Director Global 83

Philip's Learning

AUGUST 14, 2023

ChatGPT offers a solution by facilitating interactive scenario-based learning. From medical diagnosis simulations to customer service role-plays, ChatGPT brings scenarios to life, encouraging learners to make decisions, analyze outcomes, and develop critical thinking skills.

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Instructional Design Case Study Instructional Instruction 52

Learning Pool

FEBRUARY 25, 2021

Learning Pool is delighted to have partnered with the UK charity, Girlguiding to offer a more comprehensive digital learning solution to its 100,000 volunteers. We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate. . million learners around the world.

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Providers Help LMS Performance Support 80

Learning Pool

MARCH 4, 2021

Published by Fosway Group, Europe’s #1 HR industry analyst, the Fosway 9-Grid for Digital Learning is a five-dimensional model that can be used to help businesses understand the relative position of solutions/providers in the learning and talent systems market. Read more about the background to that related story.

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Diversity Training Digital Brandon Hall vendor 66

Hurix Digital

NOVEMBER 21, 2023

And how can you leverage game-based learning solutions to achieve your learning objectives? How to Design Effective Game-Based Learning Solutions To create engaging and impactful game-based learning solutions , you need to follow some key steps, such as: 1. How to Measure the Success of Game-Based Learning for Your Team?

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Games Learning Objects Simulations Blended Learning 45

KnowledgeCity

JANUARY 16, 2019

In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. Deliver a Solution. Say You’re Sorry.

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Custom Effectiveness Reputation Customer Service 65

learnWorlds

DECEMBER 20, 2023

From personal service business ideas to e-commerce, creative ones, as well as home-based business ideas, and many more! Offer services such as logo design, branding, and marketing materials, and network with local businesses or join online platforms to connect with potential clients.

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Ideas Business Portfolio Internationalization 52

TalentLMS

JANUARY 14, 2022

After weeks of prep and implementation, your training strategy is off and running and seems to be a success. We’ll also provide solutions for overcoming those challenges and key steps for evaluating training effectiveness. But there are also solutions to each obstacle. The solution: Begin with your goals in mind.

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Metrics Compliance Training Training Train 97

Instancy

MARCH 19, 2024

Introduction: In today’s fast-paced business world, competency-based learning has emerged as a powerful tool for driving organizational success. By aligning training programs with the skills and competencies required for success in a particular role, companies can create an agile, adaptable, and highly skilled workforce.

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Business ROI Agile Assessment 59

Roundtable Learning

SEPTEMBER 23, 2021

At Roundtable Learning, we partner with organizations to deliver the best training solutions that engage their learners in innovative ways. Follow a theme, story, or quest throughout training. Read More: How To Keep Your Employees Engaged During Training: 8 Strategies for Success. Complete mini-games or quizzes.

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Gamification Corporate eLearning Examples Diversity Training 90

Learning Pool

SEPTEMBER 15, 2020

The Derry-based elearning solutions provider, Learning Pool is delighted to have been awarded ‘Partner of the Year’ by the global charity, Humentum at the 2020 Operational Excellence Awards. The stories and successes that we hear about through Humentum’s work push us to do more with our tools and technologies.

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Compliance Training Streaming Virtual World eLearning Consultant 66

Dashe & Thomson

AUGUST 16, 2011

Tasks requiring cognitive skills, with no clear rules or obvious solutions, are better driven by intrinsic motivators, including (and here I quote Dan Pink directly): Autonomy. The yearning to do what we do in the service of something larger than ourselves. The urge to direct our own lives. This applies to learning as well.

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Cognitive Learner Customer Service Services 197

TechSmith Camtasia

NOVEMBER 28, 2017

That is, the product or service that’s going to be the solution they’ve been searching for. That’s just one obvious reason to include videos on your product pages, but there are other types of video that can help to ensure that product-less consumer makes the switch to customer by clicking that “Buy Now” button.

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Productivity Product Video Case Study 75

Aptara

DECEMBER 13, 2023

A well-crafted story captures the audience’s attention, making the content more memorable and relatable. For example, a video on customer service can include simulated customer interactions, allowing employees to practice their skills in a risk-free environment.

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Corporate Learning Interactive Corporate eLearning Video 52

CLO Magazine

OCTOBER 21, 2020

Projects involving culture, change management, leadership, communications, empowerment, customer service and engagement may be at risk because their values are not clear to executives and the owners of those projects may have not taken the steps to show the business value very clearly. You cannot measure your way to success.

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Evalution Strategy ROI Case Study 94