Clark Quinn

JULY 16, 2019

The general outcome is problem-based (as one instance being argued against) doesn’t yield quite as good performance on a subsequent test, but is retained longer and transfers better. Similarly, research supports attempting to solve problems even if you can’t before you learn. Is there a reconciliation? I suggest there is.

Guide 165

Guide Instructional Instruction Performance Support 165

Clark Quinn

MARCH 21, 2013

One direction I was pleased to see was a move to more performance support. I saw several solutions that were more focused on providing information as needed, or letting you navigate to it, rather than thinking everything had to be ‘in the head’ This is definitely a promising sign.

Examples 157

Examples Sample Performance Support Conference 157

Clark Quinn

JULY 11, 2019

As one of the things I talk about, I was exploring the dimensions of difficulty for performance that guide the solutions we should offer. What determines when we should use performance support , automate approaches, we need formal training, or a blend, or…? Certainly we need more support if it’s more complex.

Brain 174

Brain Blended Learning Performance Support Pattern 174

Clark Quinn

DECEMBER 31, 2014

We have information age understandings that illustrate why industrial age methods are not appropriate. There is also a spreading awareness of how much our thinking is externalized in the world, and how much we use technology to support us being effective. Finally, our approaches to learning are better informed now.

Performance Support 192

Performance Support Wiki Metrics Social Media 192

Clark Quinn

AUGUST 31, 2010

And, as always, I take a broad interpretation of learning, so this holds true beyond formal learning; it applies to thinking about performer experience when you consider the tools they’ll have, and even the way that access to communities and other informal learning components will be made available in situ.

Strategy 177

Strategy Design Examples Pedagogy 177

Clark Quinn

MARCH 12, 2014

The main complaint I think I have about the things L&D does isn’t so much that it’s still mired in the industrial age of plan, prepare, and execute, but that it’s just not aligned with how we think, learn, and perform, certainly not for information age organizations. design social strategy'

Performance Support 161

Performance Support Diversity Training Predictions Attention 161

Clark Quinn

MARCH 6, 2019

Alwyn Klein made an enthusiastic and compelling case for doing performance consulting before you start. I opened by making the case for doing optimal execution right, meaning doing proper learning design and performance support. Then I talked about driving for continual innovation with social and informal.

eLearning Strategy 133

eLearning Strategy Strategy Training Train 133

Clark Quinn

FEBRUARY 20, 2018

This typically done with a camera that registers what you’re seeing, and then adds information to the visual field. But what occurred to me is that there’re more ways to augment the world with useful information. And this information also can augment our world. This extra information in the world is very helpful.

Augmented Reality 103

Augmented Reality Apple Camera Flash 103

Clark Quinn

JANUARY 8, 2014

mLearning’s natural niche is performance support, whether through content (interactive or not), or social. When I ask this of attendees, they’re using them to get information in the moment, or find their way, or capture information. And there are tools more oriented towards performance support.

Mobile 175

Mobile Case Study Mobile eLearning Performance Support 175

Clark Quinn

FEBRUARY 4, 2013

I want to suggest that mlearning – and here I’m talking about courses, not mobile performance support, mobile social, etc, which also could and should be considered mlearning or at least mperformance – is when you’re using the local context to support learning.

Virtual Classroom 188

Virtual Classroom Simulations Performance Support IBM 188

Clark Quinn

JANUARY 7, 2013

We will move a step or two closer to real-time performance support at the point of need. Further, we’ll see more examples of the notion of a ‘performance ecosystem’ of resources aligned around individual needs and responsibilities, instead of organized around the providing silos. Clark Quinn. Harold Jarche.

Predictions 178

Predictions Confluence Performance Support Social 178

Clark Quinn

APRIL 14, 2015

Just like I can look up the specs on the resolution of my computer screen, use that information, but have to look it up again next time. So it could be just performance support, and that’s a good thing , but it’s not learning. To be a full learning experience, this requires a model, examples, and practice.

microlearning 100

microlearning Performance Support Blended Learning Micro-Learning 100

Clark Quinn

NOVEMBER 30, 2010

To examine the opportunities, we must first consider the range of activities mobile can support. If you are typical, you may use it to keep information you want to look up, like contact details or your calendar. We can augment performance in ways that can address barriers that have arisen in the past.

Cognitive 165

Cognitive Performance Support Metrics Voice 165

Clark Quinn

JUNE 3, 2014

Sorry, knowledge isn’t the same as ability to perform. Has anyone checked to see that if the skills associated with this knowledge have a connection with a real workplace performance issue? Is the performance need a result of a lack of skills? It’s really hard to get arbitrary information in the head.

Content 177

Content eLearning Strategy Performance Support Problem 177

Clark Quinn

FEBRUARY 27, 2018

We use conscious dialog (internal or external) to shape our performance, but what we actually do gets stored away without explicit access. Informal learning is pretty much all conscious, while formal learning is about practicing to make the conscious become unconscious! At least, to conscious inspection ;).

Cognitive 126

Cognitive Expertise Brain Predictions 126

Clark Quinn

SEPTEMBER 20, 2013

Then we elaborate with model-based concepts and story-based examples. Then, systematically looking at tools like blogs, wikis, profiles, feeds, and more for both formal and informal learning. Then you immediately develop deep practice with core decisions embedded in meaningful contexts. We need to stop doing formal only, and badly.

Cognitive 140

Cognitive ISPI Wiki Performance Support 140

Clark Quinn

SEPTEMBER 13, 2017

Perhaps inspired by Apple’s focus on Augmented Reality (AR), I thought I’d take a stab at conveying the types of things that could be done to support both learning and performance. I took a sample of some of my photos and marked them up. Similarly, as we moved, information would change as we viewed different areas.

Augmented Reality 50

Augmented Reality Pipes Examples Photo 50

Clark Quinn

MAY 21, 2014

That means using information about where you are, when you are, which way you’re looking, temperature or barometric pressure, or even your own state: blood pressure, blood sugar, galvanic skin response, or whatever else skin sensors can detect. In the case of mobile, one of the unique opportunities is contextualization.

ADL 166

ADL Mobile Camera Performance Support 166

Clark Quinn

APRIL 19, 2016

And Charles Jennings, along with Tulser colleagues Jos Arets and Vivian Heijnen, have 70:20:10: Towards 100% Performance which is a (very) detailed set of processes to address performance needs from go to whoa but working backwards from the ongoing support, not forward from the course.

PENS 0

PENS Performance Support eBook Suite 0

Clark Quinn

DECEMBER 23, 2013

eLearnMag bridges the academic and practitioner sectors, providing an opportunity for research to inform practice, and vice-versa. For example, I previously took a stab at exploring the affordances of virtual worlds , and similarly for mobile. The goal was to bring together the board to discuss new directions.

Emergent 157

Emergent Technology Virtual World Performance Support 157

Clark Quinn

DECEMBER 4, 2014

Take, for example, models. We need a coherent foundation upon which to base foundations, and arbitrary information doesn’t help. If I see a ‘click to learn more’, for instance, I have good clue that someone’s presenting arbitrary information. So here’re my interim thoughts. Do it if you can.

Wikipedia 185

Wikipedia Network Streaming Teach 185

Clark Quinn

MARCH 26, 2014

The other question to be answered is how to do this in the typical current situation where there’s little support for doing things differently. What performance aren’t they doing now? Maybe it’s process information you’re working on. If you’re given information on workplace behavior problems?

Performance Support 166

Performance Support Version Problem eLearning Strategy 166

Clark Quinn

APRIL 12, 2012

It’s come up in a couple of ways how my (in progress) activity-based framework for learning is related to other models, e.g. performance-based learning. This will undoubtedly be an ever-growing list, as there seems to be X-based learning where X = anything , and I’m sure folks supportive of their approach will let me know ;).

Pedagogy 195

Pedagogy Design Cognitive Performance Support 195

Clark Quinn

OCTOBER 27, 2015

We were talking about how AR could be used to show how to do things, providing information for instance on how to repair a machine. This has already been seen in examples by BMW , for instance. But I started thinking about how it could be used to support education, and took it a bit further.

Augmented Reality 100

Augmented Reality Open Source Camera Social Networks 100

Clark Quinn

JULY 2, 2013

We seem to think that formal learning is relatively cost-effective, and may even think that performance support and social are more costly. If it’s an information problem, it should be solved with a job aid. And find meaningful examples that illustrate the concept being applied in context, across sufficient contexts.

Metrics 196

Metrics Simulations Behavior Rapid eLearning 196

Clark Quinn

JULY 27, 2010

As I’ve mentioned before , I really think mobile is poised to be a revolution that will fundamentally affect how we use technology to support organizational performance. This is not to say that formal learning needs social learning, but rather that it supports it in many meaningful ways. The evidence mounts.

Social Networks 165

Social Networks Google Docs Twitter Performance Support 165

Clark Quinn

JUNE 11, 2010

Normally, when we talk about performance support and collaboration, we think of creating job aids. Yet I believe that, increasingly, interactive performance support will be more valuable in generating meaningful outcomes. Wikipedia of course being the best known example. Can we have an intersection?

Collaboration 145

Collaboration Wiki Wikipedia Performance Support 145

Clark Quinn

MAY 18, 2011

In writing about mobile for higher education, other than meeting learner administrative and information needs, I obviously focused more on the formal learning roles mobile devices could facilitate. This approach also provides the necessary structure to support adaptive systems, which can present different objects at different times.

Pedagogy 189

Pedagogy Alternatives Cognitive Problem 189

Clark Quinn

NOVEMBER 5, 2012

These can cross accessing performance support resources, actions in social media systems, and more. Managers need to recognize that they’re going to have very interesting opportunities to start tracking and mining information as a basis to start understanding what’s happening. But it’s about more than learning.

DevLearn 188

DevLearn Portfolio Social Media Flash 188

Clark Quinn

APRIL 4, 2012

I’ll use social media as an example. ” I’m not seeing enough focus on using every tactic as a step on the way to a ‘workscape’ (aka performance ecosystem). With just a small additional effort, we can use that to facilitate sharing of information…), etc.

Social 183

Social Social Learning Metrics Social Media 183

Clark Quinn

AUGUST 29, 2011

He categorizes, in a way I find reminiscent of Van Merriënboer’s elegant task analysis in terms of the knowledge you need and the complex problems you apply it to, the benefits of both remembering those crucial but empirically overlooked steps and of having people build a quick rapport and share the critical information at critical times.

Cognitive 174

Cognitive Performance Support Analysis Knowledge 174

Clark Quinn

MAY 21, 2010

Combining the two, it may be that support will be expected first on the personal device! While the nature of the way the device will be used will differ, desktops for long periods of time, mobile devices for short access, the way most ’support’ of tasks will occur will be via mobile devices. And that’s the point.

Mobile 165

Mobile eLearning Guild Conference iPhone 165

Clark Quinn

OCTOBER 8, 2010

Ideally, the only required elements would be the series of activities, and the information resources surround the activities as options. Launch with a meaningful context: I suggested an overall task that would ultimately need to be performed, using a recognized problem as the motivation for learning this content, though there are other ways.

Design 169

Design Storyboard Performance Support Learning Theory 169

Clark Quinn

FEBRUARY 28, 2009

I was thinking about it as Learning Design, a view that incorporates instructional design, information design and experience design. I’m leery of the term instructional design, as that label has been tarnished with too many cookie cutter examples and rote approaches to make me feel comfortable (see my Broken ID series ).

Cognitive 124

Cognitive Design Instructional Design Performance Support 124

Clark Quinn

NOVEMBER 5, 2014

The DemoFest was almost too big this year, so many examples that it’s hard to start looking at them as you want to be fair and see all but it’s just too monumental. The informal feedback was that, while daunted by the scope, they were excited by the potential and recognizing the need to begin.

DevLearn 182

DevLearn eLearning Guild Cognitive eLearning Strategy 182

Clark Quinn

JUNE 25, 2008

This is partly the same instruction vs. support question we've had all along? If we provide information in the form of performance support, reference material, etc., The answer has always been: Is the person able to perform? the help desk) are able to change content in the support materials.

eLearning 2.0 100

eLearning 2.0 Quality Instructional Instruction 100

Clark Quinn

MAY 17, 2011

I advocate not thinking about courses on a phone, but instead about augmenting formal learning and augmenting performance. How does mobile learning support other types of learning at the organizations with whom you work (e.g., Please talk about the importance (or not) of senior executive and organization support for mobile learning.

Mobile 190

Mobile Social Networks Wiki Augmented Reality 190