Learning Pool

DECEMBER 2, 2020

The top-down view of training is changing. Technology and apps can help realize this learner-centric approach but which are the best tools for empowering learners to develop themselves? A more learner-centered approach doesn’t mean putting L&D out of business. Information seeking: Twitter and Blogs. How to: YouTube.

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Learner Tools Develop YouTube 95

Paradiso Solutions

APRIL 10, 2024

Partner training software, also known as partner education software or partner LMS, allows businesses to teach and educate their partners on their goods and services. The software also optimizes partner experience and success to boost relationship success and satisfaction while decreasing support calls. What is Partner Training LMS?

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Blended Learning Software Diversity Training Compliance Training 52

Learning Pool

OCTOBER 23, 2023

In this blog, we’ll delve into what AI is, and perhaps more importantly what it isn’t, as well as explore utilizing AI as a learning and development professional. When discussing Artificial Intelligence (AI), it’s best to start with what underpins it – and that’s data. AI needs huge swaths of information to train it.

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Ed App

JUNE 16, 2022

If you’re looking to develop your agents into an exceptional frontline for customer support, then our call training guide will help you ensure that you are well prepared to train them. What is call center training? Sign up for free and make your training call center training fun and easy with EdApp!

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Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

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Ed App

FEBRUARY 12, 2020

Amongst other top courses that we think you’ll find the most useful, discover new courseware that covers the essentials of call center training titled: Call Center Customer Service. What does Call Center Customer Service cover? Parts of a Call. Holds and Transfers. Helping Difficult Customers.

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TalentLMS

JULY 24, 2023

While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

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Meridian

DECEMBER 14, 2021

In a recent webinar, “Human-Centered Learning: Leveraging Best Practices from Software Design,” Sean Osborne, our SVP of Product and Growth Strategy, along with our Lead User Experience Designer, Alan Underwood, introduced the concept of “Design Thinking” and how you can apply the concept and method to your training programs.

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STRIVR

DECEMBER 4, 2019

This comes from more than reading the employee handbook or memorizing core values, and goes beyond the theoretical knowledge from a training video. Josh Bersin, global L&D analyst, discusses the insights into human behavior we can capture with Virtual Reality training. Practicing situational awareness.

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WhatFix

SEPTEMBER 13, 2022

Back to Blog. Employee Training. 13 Best Employee Training Methods & Techniques (2022). Employee training is a significant part of an organization’s growth and success. A well-trained workforce is more productive and efficient at their roles, enabling them to contribute at a high level to their organization.

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Methods Compliance Training Authoring Tools Case Study 111

TalentLMS

MAY 12, 2015

Why, despite all efforts to capture the right content for a seemingly “performance-based” training, you are unable to get satisfying reviews on your eLearning content. Extend this to the Subject Matter Experts and popular spokes-person through a defined communication framework and you have a community of practice in action!

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TalentLMS

MAY 12, 2015

Why, despite all efforts to capture the right content for a seemingly “performance-based” training, you are unable to get satisfying reviews on your eLearning content. Extend this to the Subject Matter Experts and popular spokes-person through a defined communication framework and you have a community of practice in action!

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Communities of Practice KM LMS Community 40

The Training by Nelle Blog | Corporate Training and Consulting

MARCH 15, 2022

Being a call center agent is a tough job. According to a 2015 study by the Electronic Journal of Business Ethics and Organization Studies, the average turnover at call centers globally is 35-50%. Factors such as little supervisor support, pay/benefits, poor job fit, and the most overlooked reason - lack of TRAINING.

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KnowledgeCity

FEBRUARY 18, 2021

This blog explores the consequences of ignoring employee wellness and why wellness should be among employers’ top concerns in 2021. You’ll discover the top five practices that are proven to help workforces stay healthy and positive as we proceed into 2021. 5 Best Practices for Supporting Employee Wellness.

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Axonify

NOVEMBER 10, 2017

Learn how a retailer, grocer, distribution center, contact center, pharmaceutical firm, and financial institution are modernizing learning at their organizations and driving real business results. We’ve spent a few weeks now talking about the concept of modernizing corporate learning through our webinar and blogs series.

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eLearningMind

NOVEMBER 22, 2022

At ELM, we create plans for our customers so they can achieve both their learning objectives and business goals—what we call learning experience maps. In this blog, we’ll offer the broad strokes in formulating a high-level strategy of your own, to get your training where you want it to go–right into the hearts and minds of your learners!

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Avilar

MAY 16, 2023

This is our third blog for our “Inside Voices” series, periodic interviews of professionals at different points in their careers – and in the employee lifecycle – to hear about their experiences and insights around skills and competencies. I started out in the hospital and then moved to the Shock Trauma Center. What was that like?

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IT Training Department Blog

NOVEMBER 13, 2023

Keeping employees trained in technology is a challenge. I mean there’s an entire career based on helping people through change and of course, change management is an integral part of training. App overlays is what I was calling it 10 years ago but now it has a real name and encompasses more than what I thought of.

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Ed App

SEPTEMBER 30, 2022

Explore our tips below and see which strategy suits your team best. This strategy is called microlearning. It has everything covered from construction training , retail training , call center training , and many more. Tip for Your Company Elearning Strategy #1 – Use short but rich lessons.

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Maestro

APRIL 7, 2022

The phrase “practice makes perfect” is ubiquitous today, but where does it come from? There’s a rich history behind the phrase: we didn’t always know what we do now about the science of memory and how people learn best. The simplest explanation of Ebbinghaus’s findings is that practice really does make perfect.

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Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. Here are 10 of the best free customer service training courses available. Free customer service training course #1 – Guest service in hospitality and tourism.

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TalentLMS

MARCH 21, 2018

The expectations placed on call center employees are quite demanding. Customers want their calls answered quickly, resolved efficiently and handled with impeccable product knowledge and communication skills. Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.

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TalentLMS

MAY 29, 2023

Here’s where your training portal homepage comes in. The gateway to all of your learning resources, your training portal plays a big part in your employees’ ongoing relationship with their development program. The truth is, though, an effective homepage training portal doesn’t need to be complicated.

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Ninja Tropic

JANUARY 18, 2024

Instructional Design Services Done Right: Best Instructional Design Consulting (2023) In the world of corporate training and education, the demand for effective and efficient instructional design services is always on the rise. How do you choose the best instructional design services? But that’s when things get tricky.

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Matrix

JULY 13, 2022

You need to play around with customer service training ideas and see what works best for achieving your business goals, particularly when it comes to building a highly knowledgeable and resourceful customer support team. It’s also important to have a flexible tool that can sustain all of your local and international training needs.

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Customer Service Compliance Training Ideas Services 74

Spark Your Interest

MAY 1, 2020

Another WHO study on e-learning for health showed that online learning provides superior outcomes over in-person training. While social distancing also terminated face-to-face training. This blog post discusses the changes happening with e-learning for healthcare , in part due to Covid-19. Training and education challenges.

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TalentLMS

FEBRUARY 6, 2023

And, for many, training will be classed as exactly that, “a distraction.” The truth, however, is that training is about the opposite. When it comes to sales, there’s a clear link between a well-designed and engaging sales training program and better business outcomes. Here’s where a good sales training email template comes in.

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Scissortail's Learning Nest

MAY 23, 2023

Reading Time: 8 minutes Introduction The Training, Learning, and Development Community recently hosted Learning by Doing: Games and Gamification for Instructional Design. Simply throwing entertaining elements at your training does not necessarily engage your learners. A little less conversation, a little more action, please.

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Roundtable Learning

OCTOBER 6, 2023

You’ve convinced your team that VR is the way to elevate your training initiatives —more innovation, more efficiency, and leaving your competitors in the dust. To deliver training programs that successfully engage learners, organizations need to understand common mistakes and how they can be avoided. You did it!

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Rapid eLearning

AUGUST 1, 2008

The Rapid Elearning Blog. Escape from Compliance Training Jail. As I was waiting in my car, I was reminded that a lot of what we call "elearning" is similar to the emissions testing process. When I worked for a healthcare organization, we did a lot of training like that. January 29th, 2008. 30 comments.

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Compliance Training Rapid eLearning Harassment Training Cyber Security Training 76

The Performance Improvement Blog

NOVEMBER 17, 2015

When Stephen Gill and I were researching and writing our latest book, Only Smart Companies Win, about what it means to create and work in a “Learning Culture”, we tried to imagine what it would mean to develop training programs in that culture. The expectation is that they can do their jobs as a result of their training.

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Performance Learning Productivity

JULY 10, 2017

The original is on the 70-20 Blog site. He been studying and supporting it for many years and is co-author of the highly acclaimed Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results (Pfeiffer, 2010). My job was to convert the study’s findings into practical practices.

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Continu

NOVEMBER 30, 2018

Your call center is the front line of your company. If your call center agents aren’t making a good impression, you’re going to lose customers. So your call center training needs to be on point. Call center training best practices shift all the time.

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Hurix Digital

JANUARY 25, 2021

Also Read: Remote Training for WFH Employees – Benefits and Best Practices. This blog post offers insights on how you can enable employees to work from anywhere: 1. For instance, if your employees frequently attend conference calls, they will require headsets with built-in microphones. . Google Meet.

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ReadyTech

APRIL 5, 2023

As remote work becomes more common, organizations are faced with the challenge of providing effective training to their employees, even when they are geographically dispersed. In this blog post, we will explore what Virtual IT labs are, their benefits, how they work, best practices, and what kind of training they can be used for.

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TalentLMS

MARCH 14, 2024

In this blog post, we bring all 11 strategies together in one clear, comprehensive guide. 67% of employees need training on new AI tools: The AI era has arrived, but we’re on catch-up. The problem is employees get less training than anticipated on AI. And Gen Z is calling the shots. And targeted training.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free. Features: Simulation.

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