Origin Learning

MAY 11, 2016

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format?

Custom 100

Custom Productivity Product Design 100

Origin Learning

MAY 10, 2016

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Let’s dwell on the business situation of a large global luxury retail brand, which is growing at a frenetic pace.

Custom 100

Custom Brandon Hall Sales Sound 100

Origin Learning

OCTOBER 16, 2015

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. The airline brand has built a 3-pillar social media foundation – service, brand reputation, and commerce to effectively engage with its customers. Time to switch the gear in the sphere of learning !

Social Media 100

Social Media Media Social Custom 100

Origin Learning

JUNE 3, 2016

Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. IoT is all about re-imaging things: business process, customer experiences. The post Business Process, customer experience, IoT!

Custom 100

Custom Business Internet Predictions 100

Origin Learning

MAY 10, 2016

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Let’s dwell on the business situation of a large global luxury retail brand, which is growing at a frenetic pace.

Custom 100

Custom Brandon Hall Sales Sound 100

Origin Learning

MAY 4, 2018

The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners. This includes a diverse audience comprising prospects, existing customers, channel partners, and licensed vendors/resellers. How Konnect Empowers You.

Enterprise 138

Enterprise Business Diversity Training Management 138

Origin Learning

FEBRUARY 8, 2018

Most businesses look for a high level of customization that goes beyond just the rudimentary – ‘look and feel’ updates. Customization requests focus on the integration of existing learning with the new LMS, integration of LMS with existing ERP and CRM systems and much more. Customer Support & Pricing. Postscript.

LMS 210

LMS Learning Management System System Management 210

Origin Learning

AUGUST 31, 2018

Most often we observe that organizations tend to focus on creating a great customer experience but miss out on the employee experience part. Customer vs Employee Journey Mapping. By creating a great customer experience, an organization builds its brand-visibility and credibility. Granting of salary increments.

Case Study 100

Case Study Write Blog Portal Custom 100

Origin Learning

SEPTEMBER 20, 2018

At Origin , we specialize in creating customized digital learning experiences that offer RoI on your employee training plans. Significant time, effort, and money is saved in routine operating costs. The employees and the employers are equally happy with the outcome of the program.

ROI 165

ROI eLearning Strategy eLearning Case Study 165

Origin Learning

MARCH 7, 2018

You can create customized apps that offer learning, SMS-alerts that send one key learning in each SMS, and small quizzes to assess learning. Additionally, IBM now offers customized intranet and social learning solutions for other organizations. Micro Learning and Mobile Learning.

Attention 212

Attention IBM Wiki Corporate eLearning 212

Origin Learning

DECEMBER 18, 2015

Customer comes first; always. While some businesses were fortunate to inform their customers, the devastating impact of the calamity made many others go incommunicado! How were its global customers taking this situation? Focus on customer service and deadlines. ORIGIN resumes operations successfully from December 7.

Social Media 100

Social Media Customer Service Policies Organization 100

Origin Learning

NOVEMBER 12, 2019

CEdMA, the Customer Education Management Association, is the premier organization for training executives, managers, and professionals on a management path. The post CEdMA 2019 – Event Update appeared first on Blog - Originlearning.

Association 100

Association Education Blogging Custom 100

Origin Learning

APRIL 20, 2018

A recent Gartner study stated that – “ Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020.”

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178

Origin Learning

JANUARY 12, 2018

Every customer is unique with a different set of needs, and requirement of a learning solution that targets a specific user/learner-persona. There are specific requirements given by customers that eLearning developers are required to meet. Create learning solutions that are designed for humans; not robots and algorithms.

Evalution 200

Evalution Learner Blended Learning Compliance Training 200

Origin Learning

DECEMBER 27, 2018

The growth of Augmented Reality and Virtual Reality solutions has emboldened organizations to create and offer AR/VR-based learning solutions to customers who have the budget to afford them. But there are still solutions that are designed as per customer requirements and mandate the presence of a physical instructor when deploying the course.

Blended Learning 145

Blended Learning Blended Diversity Training Cloud Computing 145

Origin Learning

JANUARY 30, 2015

Inherent challenges because of customized operating systems. This happens because handset manufacturers OEM devices with a slightly customized version of the OS. Using packaged authoring software can rarely create the interactivity required to match individual organizational needs. Operating systems come in different flavors.

Authoring Tools 100

Authoring Tools Authoring Content Social Networks 100

Origin Learning

DECEMBER 25, 2014

Here’s how: Social Applications and Media allow businesses to reach their customers anywhere anytime, as most of these customers now use Mobile technologies to interact, communicate, search and buy products and services. Social, Mobile, Analytics and Cloud (SMAC) are the four pillars which are driving business innovation worldwide.

Google Docs 215

Google Docs Analytics Social Media Cloud Computing 215

Origin Learning

JULY 22, 2015

By that we mean the delivery of an output that can create or leave an ever-lasting impact on the customer. For, understanding technical concepts can work wonders in creating a powerful and relevant customer engagement…. Such a context will definitely lead to better customer engagement. Concept is what is core to content.

Solution 100

Solution Industry Create Training 100

Origin Learning

JANUARY 13, 2016

Look at its mind-boggling customer population: 260 million customers, who visit 11,504 stores under 65 banners in 28 countries with e-commerce websites in 11 countries! In effect, the internal customers shoot up its customer family size by the same figure! Now, watch this video.

Social 100

Social Association Movie Music 100

Origin Learning

OCTOBER 20, 2014

Now let us imagine you have a sales associate training program to familiarize your sales associates with the counter check in and check out procedures, on-the-floor tasks that include accessing a database frequently in order to answer customer queries related to product warranties, prices, promotions etc. An employee encounters a problem.

Performance Support 162

Performance Support Association Learning Management System Association LMS LMS 162

Origin Learning

SEPTEMBER 7, 2015

To cater efficiently to its customers the technical team had to have a grip over the sales and services agreements. There was also an interdependence factor from the company’s customer’s side which meant training their employees to be up-to-date on the maintenance and servicing procedures. Increase the number of learners.

Skills 100

Skills Organization Blended Learning Analysis 100

Origin Learning

DECEMBER 16, 2014

Short and simple animations can be authored on topics as diverse as: ‘How to handle a dissatisfied customer’, ‘How the American economy works’, ‘How does the stock market work’ and so on. The beauty of a game is that people learn the most through them even without realizing that they were actually ‘learning’ and not playing.

Micro-Learning 247

Micro-Learning Diversity Training Organization Information Overload 247

Origin Learning

MARCH 5, 2016

Also, this customer was clear that instead of internet images, the content should have pictures of its employees! Therefore, learning could get real-time with the customer sharing video clips and pictures of fire-fighters. Not restricted to PDFs and PPTs as the video inputs from customer added to user experience.

Learner 100

Learner Attitudes Audio Instructional Design 100

Origin Learning

DECEMBER 11, 2014

Would HR be fully able to understand the exact situation that the customers experience at the front-desk? Any organization that strives for excellent customer or client experience and smooth operations must have a holistic approach as to what skills it needs to create that experience.

Develop 145

Develop Diversity Training Leadership Newsletter 145

Origin Learning

SEPTEMBER 12, 2018

Social learning and social networks are completely transforming how organizations, their employees, customers, and end-users connect and interact with each other. Looking for customized learning content to bolster your social learning strategy? Need support with your LMS and mobile learning solutions?

Social Networks 133

Social Networks Social Learning Social Totara 133

Origin Learning

NOVEMBER 2, 2018

Customization and ‘made-to-order’ eLearning will be the way forward. Expect this trend to crystallize further as product-driven companies create an entire learning ecosystem that charges customers/users to learn how to use the product effectively. Several tech-firms are already monetizing their training content successfully.

Trends 133

Trends Diversity Training eLearning Strategy eLearning 133

Origin Learning

MARCH 2, 2019

Organizations are adopting new techniques to customize learning for Generation Z employees. The report clearly states that organizations are customizing learning content that Generation Z workers can easily grasp and learn. L&D Teams should start thinking like Marketing Teams. Deeper Pockets and Growing Budgets for L&D.

Social Networks 113

Social Networks LinkedIn Report Budget 113

Origin Learning

FEBRUARY 5, 2016

This was also a training program that was rolled-out globally,which meant delivering customized training for different learner segments was a challenge. Origin , the content development partner , had already developed several foundation and customer-facing courses.

Outsource 100

Outsource Blended Learning Compliance Training Virtual Classroom 100

Origin Learning

NOVEMBER 13, 2015

As a learning solutions company, Origin was mandated with the task of providing a customized solution to upgrade the competencies of its workforce. So, to make an effective customized content delivery tailored to meet individual skill gaps was indeed a big challenge. What did the assignment entail?

Diversity Training 100

Diversity Training Custom Help Convert 100

Origin Learning

JUNE 19, 2015

The focus is on bringing in innovative ways of structuring learning programs that can be delivered on a platform that the customer of today prefers. Yet another way of having a productive engagement with the customer is the advent of Augmented Reality (AR) applications.

Social 100

Social Augmented Reality eLearning Guild Mobile Learning 100

Origin Learning

DECEMBER 21, 2015

There was hardly anything too exciting about it other than the fact that it was a custom being followed year after year. The book was written at a time when the British were examining and exploring Christmas traditions from the past as well as new customs such as Christmas cards, gifts and Christmas trees.

Wiki 100

Wiki Movie Digital Reference 100

Origin Learning

DECEMBER 29, 2015

The business heads and the team in-charge of travel and logistics immediately swung into action, altering the plans suitably by informing the customers and relevant stakeholders. There was co-ordination between various stakeholders that created new bonds at workplace and customer sites! Scheduled business travel plans had gone awry.

Custom 60

Custom Engineering Communication Internet 60

Origin Learning

JANUARY 19, 2015

Greater Customer Satisfaction. For example, using e-learning or mobile learning tools to keep sales or bank employees about new product offerings, who in turn can influence customer decision making by providing high quality client service. With an agile workforce comes greater customer satisfaction. Lower Employee Turnover.

ROI 100

ROI Compliance Training eLearning eLearning Tools 100

Origin Learning

JANUARY 11, 2019

LXPs offer employees or learners in a common group a customized learning experience. Origin Fractal is a powerful, agile, and mobile-first learning experience platform designed specifically for extended enterprise learning and customer education. Visit www.originfractal.com for more information.

Platform 100

Platform Compliance Training Solution Association Learning Management System 100

Origin Learning

JANUARY 9, 2015

For example, a new hire being paired with an existing customer service executive can observe the process to follow, her polite behavior and tone of voice, how to handle an agitated customer, etc. A good way to do this may be by coupling vicarious learning with on-the-job training by pairing new hires with existing employees.

Voice 100

Voice Behavior Podcasts Podcaster 100

Origin Learning

JULY 26, 2015

The search engine’s answer is: Fika (pronounced fee-ka) is a Swedish custom, a kind of social coffee break where people gather to have a cup of coffee or tea and a few nibbles. Stumped by the word? Well, the first thing we do on encountering this word is launch a google search and presto!

Productivity 100

Productivity Product Synchronous Search 100

Origin Learning

MAY 17, 2016

That being said, how does a fast, simple, and customer-focused company communicate its vision, mission, and goals to new hires? It is this direct link that prepares the base for organizations that go on to formulate relevant strategies from time to time.

Performance Support 113

Performance Support Performance Templates Diversity Training 113