KnowledgeCity

NOVEMBER 28, 2018

.” No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. Consequently, how your company handles customer complaints is a critical component of your overall service and how customers will rate your business to others.

Custom 45

Custom Tips Customer Service Services 45

KnowledgeCity

JANUARY 17, 2018

No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. How your company handles customer complaints is a critical component of your overall service and how customers will rate your business to others. appeared first on KnowledgeCity.

Custom 58

Custom Customer Service Services Music 58

KnowledgeCity

JUNE 1, 2017

Handling customer complaints is a drag. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. Read on for a list of simple tips for resolving customer complaints with grace and savvy. Measure Your Efforts.

Custom 68

Custom Effectiveness Customer Service Pipes 68

InSync Training

MARCH 13, 2023

A frequent complaint about online learning and webinars is that people miss the relational aspect, the interaction with other people. People learn from and with one another, through teaching, observation, collaboration, interaction (synchronous or asynchronous), or reading or viewing materials published by other people.

Community 264

Community Online Asynchronous Synchronous 264

Ed App

DECEMBER 4, 2018

In this free complaint handling course, you’ll learn how to turn negative customer complaints into a positive customer experience. Let’s discover why customers complain and the types of customer complaints you’ll encounter. What’s in the complaint handling course? You can also swipe through it below.

microlearning 40

microlearning Course Customer Service Training 40

Experiencing eLearning

FEBRUARY 13, 2024

16 UI design tips | By Adham Dannaway | UX Planet Many complaints about “visual design” in elearning seem to really be about the UI as much as graphic design. Even if you have no graphic design background, you can learn some basic tips like this to improve your design.

Simulations 367

Simulations Tools Design Case Study 367

Experiencing eLearning

AUGUST 27, 2019

Is that really the goal here, or do you really want to reduce the number of complaints and incidents?” ” “Well, obviously we want to reduce the complaints. ” “Do you have any statistics on how many complaints you’ve had in the past? That’s the ultimate goal.”

Compliance Training 306

Compliance Training Policies Slides Convert 306

eLearning 24-7

APRIL 17, 2013

Complaints – Legitimate Gripes. I hear this complaint all the time from end users. As a complaint goes it is always in the top ten of gripes. There are hundreds of books out there on how to resolve customer complaints. I ordered a hamburger without cheese, got home and it has cheese on it. (I Bottom Line.

LMS 79

LMS vendor Issue Sales 79

Designing Digitally

JANUARY 2, 2020

Employee training is a crucial part of keeping your business goals on track. It can be a wonderful element to an employee’s work experience and may even help them prepare for future career advancements.

Training 52

Training Train Track Business 52

Infopro Learning

MARCH 27, 2023

The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. Therefore, the employees’ ability to deliver outstanding customer experience is vital. Employee productivity Productivity is a crucial metric for any industry, and BFSI is no exception.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

OpenSesame

OCTOBER 28, 2013

The post Top 3 eLearning Customer Complaints appeared first on OpenSesame. Katie Hurst is the Marketing Manager for OpenSesame, the world’s largest marketplace for buying and selling online training courses. Follow me on Google+ or LinkedIn.

Compliance Training 52

Compliance Training Custom eLearning Cornerstone 52

Thinkific

MAY 26, 2023

One of the biggest complaints of consumers in today’s world is… The post Using a Customer Engagement Platform to Build Loyalty appeared first on Thinkific. People don’t want to be treated like a number.

Platform 98

Platform Custom Education 98

ej4 eLearning

JANUARY 14, 2021

Have you ever heard complaints from your employees about how much time is spent on training? They may express the fact that, while training is helpful, they can't afford to spend so much away from their daily responsibilities, especially if the training requires travel.

Training 134

Training Train Effectiveness Help 134

Infopro Learning

JANUARY 27, 2022

I have worked with most of them for a long time, and I was expecting a few complaints about our sales targets for the coming year, but I was surprised by how critical and negative and emotional they were.”. She was asking me for advice on how to handle the cynicism she was experiencing from her sales team. “I

Social Media 251

Social Media Trust Leadership Sales 251

Infopro Learning

JANUARY 27, 2022

I have worked with most of them for a long time, and I was expecting a few complaints about our sales targets for the coming year, but I was surprised by how critical and negative and emotional they were.”. She was asking me for advice on how to handle the cynicism she was experiencing from her sales team. “I

Social Media 221

Social Media Trust Leadership Sales 221

eLearning Industry

JUNE 9, 2020

Your customer service team is the face of your brand identity. This eBook will tell you what your training is lacking according to the members of your team. This post was first published on eLearning Industry.

Customer Service 83

Customer Service eBook Services Teams 83

Clark Quinn

NOVEMBER 21, 2023

Plus, vendors are telling you that they, at least, are immune to the complaints (with self-interest at stake). Ideally, you’d have time to investigate them all. In practice, there are other things to do. We all need ways to simplify our lives. On the other hand, there are good sources of insight from reliable translators of research.

Metrics 207

Metrics Apple vendor Research 207

Paradiso Solutions

JANUARY 25, 2021

You can buy a SCORM compliant LMS from one of these companies or receive SCORM complaints about your eLearning courses from another company. SCORM Authoring Tools. You can then use this authoring tool to make your SCORM compliant for e-learning courses, and you should use it to design the best course content.

Authoring Tools 98

Authoring Tools Authoring Tools LMS 98

LearnDash

OCTOBER 12, 2021

Learner complaints are on the rise. Are learners voicing anything specific in their complaints that you could address? Because a learner’s negativity has a direct impact on the experience of other learners in the course, it’s essential to address this problem as quickly as possible. Even a negative review can be a learning experience.

Learner 259

Learner Metrics Quiz Attitudes 259

dominKnow

APRIL 27, 2021

Some myths are complaints that persist for some systems but that we've worked hard to eliminate in ours. Some myths are based on outdated information – problems that existed in early LCMSs that have been worked out over time. Other myths are based on issues that disappear when you use an LCMS/authoring tool hybrid like ours.

LCMS 145

LCMS Authoring Issue Problem 145

dominKnow

OCTOBER 25, 2022

The restaurant chain was known for its speed, but they were getting customer complaints about courtesy and order accuracy. Harbinger developed the Headset Hero game for a U.S.-based based fast-food chain that was struggling with low customer satisfaction.

Harbinger 97

Harbinger Templates Customer Service Custom 97

Infopro Learning

MARCH 1, 2021

One of the most common complaints included delayed response times from the HR department. This organization was experiencing high rates of employee turnover. They needed to update the entire onboarding process to improve new hire experiences.

Case Study 360

Case Study Policies Integrate Services 360

OpenSesame

OCTOBER 28, 2013

With the rapid expansion of the online training industry, it seems like there is a new LMS or content provider announced every day. Many seek to fill a perceived content gap in the market—offering only tech courses or focusing on the healthcare sector—but few seek to address additional customer pain points.

Compliance Training 68

Compliance Training Custom eLearning Cornerstone 68

Clark Quinn

JULY 13, 2021

There are several complaints, such as that the boundaries are arbitrary, and the stereotyping is harmful. They’ve been using it in their research, and yet (as the petition points out) their own research shows it’s problematic. Now this is a myth I called out in my last book (specifically on the topic of problematic beliefs).

Micro-Learning 301

Micro-Learning Reputation Research Social Networks 301

Clark Quinn

JUNE 6, 2023

My first complaint is that we’re not doing a good job. Overall, there are two steps for L&D to really make an impact on. Now, I joke that L&D isn’t doing well what it’s supposed to be doing, and isn’t doing enough. In the second conversation, up-skilling came up as an important trend.

Performance Support 206

Performance Support DevLearn Conversation Survey 206

eLearning Industry

DECEMBER 15, 2021

Their staff is knowledgeable and knows how to handle complaints with decorum. Consumers look for companies that deliver the best CX. Which ILT activities will benefit your customer service team? This post was first published on eLearning Industry.

Customer Service 91

Customer Service Activities Services Custom 91

Wranx

FEBRUARY 13, 2019

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of individuals, which include vulnerable customers. But what is a vulnerable customer?

Custom 46

Custom Business Learning Space Training 46

Experiencing eLearning

NOVEMBER 13, 2013

Is that really the goal here, or do you really want to reduce the number of complaints and incidents?” ” “Well, obviously we want to reduce the complaints. ” “Do you have any statistics on how many complaints you’ve had in the past? That’s the ultimate goal.”

Compliance Training 330

Compliance Training Policies Slides Convert 330

eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. Fortunately, you can help them manage these daily stressors with video-based JIT support tools. This post was first published on eLearning Industry.

Customer Service 88

Customer Service Services Support Video 88

Clark Quinn

NOVEMBER 10, 2020

Now, the original complaint talked about learning in the workflow, and opined that content in the workflow won’t necessarily equal learning. You’re working and I’m not sure learning happens then. When I state that learning is action and reflection, I think reflection is a necessary component.

Performance Support 280

Performance Support Offline Learning Social Networks 280

KnowledgeCity

FEBRUARY 10, 2020

Filing a Complaint. The Wage and Hour Division receives over 20,000 FLSA complaints every year, recovering billions of dollars in back pay for employees. Employers and employees should make sure they are aware of the statute of limitations for filing complaints. Investigations.

Wage and Hour Training 69

Wage and Hour Training Guide Compliance Training Tips 69

Infopro Learning

JUNE 22, 2022

Further, each complaint should be documented for follow-up and action to close the matter promptly. Employees may hesitate to approach the management unless anonymity and confidentiality can be ensured, at least to the degree allowed by the law. Focus on Evaluation and Upgradation. Managing compliance risks is by no means an easy task.

Compliance Training 221

Compliance Training Compliance HIPAA Training Code of Conduct 221

Learnnovators

AUGUST 18, 2020

LEARNNOVATORS: Under the POSH Act, there is not much that the Internal Committee (IC) can recommend legally if a complaint comes up against an existing employee more than three months after the incident. Data from BSE 100 companies showed a 14% increase in reports of sexual harassment complaints in FY 2019."

Sexual Harassment Training 147

Sexual Harassment Training Harassment Training Diversity Training Policies 147

Infopro Learning

JANUARY 21, 2021

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Quality service is one of the critical factors today’s consumers consider before making a purchase.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Hurix Digital

SEPTEMBER 25, 2023

6 Ways in Which ChatGPT Boosts Efficiency for Customer Service Professionals Automated, Replies and Availability Reduced First-Response Times Swifter Complaint Resolutions Minimized Linguistic Limitations Better Performance through Sentiment Analysis Higher Customer Ratings and Reviews with Personalized Assistance ChatGPT for the Win!

Customer Service 52

Customer Service Services Custom Performance Support 52

TLNT: Training and L&D

NOVEMBER 12, 2020

As an HR professional, you may often hear complaints from managers about decreasing employee efficiency, a challenge that’s generally rooted in people feeling overwhelmed and burned out. As a result, you might look to time management training to increase employees efficiency and time management skills. .

Management 95

Management Training Train Skills 95

CLO Magazine

SEPTEMBER 21, 2021

For example, a religiously affiliated health care system was experiencing too many complaints of sexual harassment. The complaints of sexual harassment were made to the HR director, who, by policy, had to investigate the complaints and resolve the issue. Essentially, sexual harassment is in the eye of the beholder.

Sexual Harassment Training 111

Sexual Harassment Training ROI Harassment Training Coaching 111