Jay Cross's Informal Learning

MARCH 23, 2009

An Informal Conversation about Informal Learning. You can’t get too formal when your topic is informal learning. Shortly after my book on informal learning came out, I told an audience, “I’m really glad to be here because I’m looking forward to hearing what I have to say.&#

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Informal Learning Conversation Informal Forum 36

Jay Cross's Informal Learning

MAY 7, 2010

I’ve re-worked the model to show: my domain is the workscape (the merger of work and learning, the learning ecosystem). learning is a mix of formal and informal , not one or the other. The further you go to the right in these models, the less the support provided by L&D.

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Social Networks Social Network Compliance Training Performance Support 98

Jay Cross's Informal Learning

MARCH 1, 2010

Jane Hart chimed in, reinforcing Harold’s point that “social learning is being picked up by software vendors and marketers as the next solution-in-a-box, when it’s more of an approach and a cultural mind-set&#. I watched vendors hi-jack the term eLearning, and I don’t want to see it happen to social or informal learning.

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Informal Wiki vendor Write Blog 56

Jay Cross's Informal Learning

MARCH 12, 2008

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Informal Learning 36

Informal Learning Culture Informal Blogging 36

Jay Cross's Informal Learning

APRIL 20, 2010

Several hundred people joined my webinar on informal learning today. Organizations that focus on the supply side of the training they provide are looking at the wrong side of the equation. By focusing on the demand side (what learners need) they can facilitate the biggest part of the learning experience-informal learning.

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Instructional Design Webcast Informal Learning Slides 39

Jay Cross's Informal Learning

JANUARY 30, 2010

Immediate Feedback: Once a question is answered, detailed educational feedback is provided. People are supposed to learn by answering questions they at first don’t know the answers to? People are supposed to learn by answering questions they at first don’t know the answers to? Learning celebrities.

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Course Free Examples Sample 54

Jay Cross's Informal Learning

OCTOBER 10, 2010

Jane Hart provides a snapshot of the State of Learning in the Workplace Today on at 10:45 am on Wednesday, November 3. At 4:00 pm on Wednesday, we all be engaged in a conversation entitled Work Smarter: Learning is the Real Work. Tags: Informal Learning. Join us at DevLearn in San Francisco next month. Surprise!).

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DevLearn Tagging Conversation Informal Learning 37

Jay Cross's Informal Learning

JANUARY 2, 2011

Recognition of Non-formal and Informal Learning. Fifteen years ago, “the OECD education ministers agreed to develop strategies for ‘lifelong learning for all’ &# They still don’t have it right. The latest report says: Formal learning is always organised and structured, and has learning objectives.

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Learning Objects Policies Wikipedia Learning Objectives 64

Jay Cross's Informal Learning

OCTOBER 7, 2010

Yesterday afternoon, an acquaintance who was appointed chief learning officer of one of the UK’s major banks three weeks ago asked me where to find some great examples of social & informal learning. He knew from experience that the way to sell the new learning is through examples rather than logic.

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Social Learning Social Wiki Second Life 52

Jay Cross's Informal Learning

MARCH 11, 2010

Human Capital Institute is hosting a webinar by Dave Wilkins and Jay Cross entitled Put “Learning Demand&# in the Drivers Seat. Organizations that focus on the supply side of the training they provide are looking at the wrong side of the equation. You’ll discover the advantages of learners taking over without going crazy!

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Webcast Hosting Tagging Informal Learning 40

Jay Cross's Informal Learning

NOVEMBER 16, 2010

But remember that it might not provide enough of an emotional connection for the talker in your life. Tags: General Informal Learning inttime. Sure, it’s a great way to check in and converse in short bursts. Call someone else. Sometimes it’s better to find an attentive audience, rather than numb one into submission.

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Journal Conversation Consulting Tagging 43

Jay Cross's Informal Learning

FEBRUARY 2, 2009

“Empowering individuals to learn through discovery how to lead from their strengths is a major fulcrum for my work,” says Cross, who has written extensively on the subject of self-directed and informal learning and its increasing relevance and effectiveness — as compared to company-provided training — in today’s knowledge economy.

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Knowledge Worker Communities of Practice Performance Support Reference 36

Jay Cross's Informal Learning

FEBRUARY 13, 2011

Mentors provide a sense of structure to guide learning, which they may do by listening empathically and by reinforcing intrinsic motivation to help the student discover a voice, a calling, or a passion. Learning from others is neither new nor revolutionary; it has just been ignored by most of our educational institutions.

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Jay Cross's Informal Learning

MARCH 26, 2009

This morning, Mark Sylvester and I conversed online about informal learning. The classic informal learning story from Xerox is the utter failure of their fancy-dancy national learning center. Repair people learn to repair these incredibly complex, balky machines from one another. Our zany slides. 308 tweets!

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Twitter Conversation Metrics Communities of Practice 36

Jay Cross's Informal Learning

MAY 27, 2009

My friends at CV&A in Spain have implemented Moodle to support informal learning in numerous corporations. The thesis was titled “The use of Open Source software to support a social constructionist epistemology of teaching and learning within Internet-based communities of reflective inquiry.&#

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Moodle Conversation Wiki Authoring Tools 36

Jay Cross's Informal Learning

DECEMBER 13, 2009

Chief learning officers (CLO s) are dealing with organizations the same way they did 25 years ago—focusing on full-time employees. Jay Cross is a champion of informal learning (and author of the definitive book on the topic), Web 2.0, Learning Executives Briefing: Arthur C. It’s also changing informal learning.

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Web Change Metrics CLO 52

Jay Cross's Informal Learning

APRIL 25, 2009

love both the planned and impromptu presentations and discussions, which reflect what we all value in our informal learning. This also reveals that learning is taking place in an emergent social landscape other than the formal education platform and system. Night owl session going on now on value of learning.

LearnTrends 36

LearnTrends iPhone Conversation Innovation 36

Jay Cross's Informal Learning

JANUARY 13, 2011

Mixing case studies, stories, and actionable recommendations together with humor and easy-to-understand language, Jay Cross provides much more than buzzwords and back-patting, or so says his bio. He also has some very strong opinions on the future of workplace learning. LX Briefing.

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Change Case Study Google CLO 52

Jay Cross's Informal Learning

JUNE 25, 2010

David’s site also provides reviews of KM books, biographies of thought leaders, and more. I’ve followed David’s adventures in Knowledge Management for years. It’s one of the few periodicals I let into my e-mailbox. Take a look. It’s my primary KM reference site.

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KM Knowledge Newsletter Knowledge Worker 40

Jay Cross's Informal Learning

AUGUST 10, 2010

Ning could have at least provided a decent migration path away from their service. They were told to pay up or shut down. In essence, they were betrayed. Many of these organizations have zero tech support. They don’t know how to set up alternatives. The way Ning handled things left a bad taste in my mouth.

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Ning Photo Site Community 52

Jay Cross's Informal Learning

MARCH 27, 2010

Couldn’t Sun provide at least one more week of sales training? Time-to-performance provides a better goal for instructional designers than merely attaining competence. Fifteen months later, the graduates were selling at quota: $5 million/year. asked a maverick in Sun’s sales training apparatus.

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Metrics Sun Case Study IBM 41

Jay Cross's Informal Learning

JULY 6, 2009

What’s the future of the learning business? Are content providers going the way of print newspapers? Are LMS vendors headed down the trail blazed by record stores? Tony Karrer is orchestrating our next free LearnTrends event on these very questions. Join us July 23, 9 AM – 1 PM Pacific Time / 4 PM – 8 PM GMT.

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LearnTrends Business Association LMS Association Learning Management System 40

Jay Cross's Informal Learning

JULY 5, 2009

They work for an outsource provider. They are temps, specialists, consultants, and service providers. Increasingly, the people who work for an organization are not on the payroll. They are contract workers and people called in for a particular project.

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Camera IBM Doc Outsource 40

Jay Cross's Informal Learning

DECEMBER 16, 2008

Provide opportunities to experiment, and don’t punish “failures.&#. Enable people to learn from one another. Provide challenges to groups, not individuals. Provide resources for people to learn things for themselves. Give workers the freedom to learn.

Training 36

Training Train Learning Objects Instructional Design 36

Jay Cross's Informal Learning

JULY 16, 2010

Immediate Feedback: Once a question is answered, detailed educational feedback is provided. 16 of these provided feedback, usually including a one- to five-star rating. Users are also given performance data (their course progress and performance relative to peers) which feeds their addiction to the course.

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Free Authoring Tools Case Study Simulations 49

Jay Cross's Informal Learning

JANUARY 11, 2009

Temporary workers and the “company of one” will be providing more service — and corporations need to figure out how to develop these non-employees. The drive for value will increase demand for learning in smaller chunks. personal learning is essential in addition to managemental learning change.

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Open Source Outsource Learning Open 36

Jay Cross's Informal Learning

FEBRUARY 17, 2009

Conferences have traditionally provided foundation knowledge for instructional designers, trainers, CLOs, and others in the field. I’ve learned a whale of a lot from these events over the last twenty years. Enough variety to provide a wide range of options Enough opportunities for informal fellowship to allow me to meet others.

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Conference Authoring Tools Diversity Training Compliance Training 36

Jay Cross's Informal Learning

MARCH 31, 2009

Learning leaders will seek out ways to increase the throughput of personal network connections with instant messages, higher bandwidth, searchable directories, optimized organizational channels and easily accessible watercoolers, both virtual and real. That’s no longer a good strategy for making money.

Internet 47

Internet Culture Long Tail Instant Messaging 47

Jay Cross's Informal Learning

SEPTEMBER 17, 2009

Free, open content provides an irresistible value proposition. Suddenly, it is possible to imagine a new model of education using online resources to serve more students, more cheaply than ever before. I predict we’re going to see more and more shared corporate content. “We all realize that content is just the first step.&#.

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Open Social Networks Scanning Content 40

Jay Cross's Informal Learning

NOVEMBER 2, 2010

In an article titled Taking the Social Media Plunge: Learning to Let Go , Andy McAfee explores the reluctance of traditional organizations to embrace social media (and informal learning). Tags: Informal Learning innovation inttime. Many organizations appear scared to death of Enterprise 2.0. Andy and Jay.

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Enterprise 2.0 Harassment Training Firewalls Sun 50

Jay Cross's Informal Learning

JULY 12, 2010

Cross is a champion of informal learning, Web 2.0, He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago. Quality in eLearning (Bogota), LearnX (Melbourne), and Learning Technology (London).

Informal Learning 73

Informal Learning Performance Support Informal Support 73

Jay Cross's Informal Learning

MARCH 21, 2010

Such an individual would perceive (and learn) any information provided on this subject in a much different fashion than a person who is assigned a reading or class. Significant learning takes place when the subject matter is relevant to the personal interests of the student. Principles: 1.

Theory 45

Theory Attitudes Classes Lecture 45

Jay Cross's Informal Learning

JUNE 26, 2009

That’s why the lessons in my friend Alvaro Fernandez’s new book provide a pathway to increased profitability. Improving the inner workings of any aspect of a learnscape platform can increase organizational performance overall. Exercising workers’ brains boosts collective brainpower.

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Brain Exercise CLO Tagging 36

Jay Cross's Informal Learning

JANUARY 10, 2009

It’s not as if the monolithic TimeWarnerMicrosoftCisco Consortium is going to provide all the entertainment, training, phone calls, and news you’ll ever need. Furniture.com began providing operator assistance to customers buying by phone. Convergence works both ways. Personalized customer service pays.

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross's Informal Learning

DECEMBER 10, 2008

. “Using learning nuggets to help customers use products is much smarter. Learning is not just a cost.&#. “Learning providers will go out of business in a short time and businesses need to realise they are also learning providers as well.&#. “Learning is not a cost.&#.

Social Networks 36

Social Networks Social Network Organizational Learning Discussion 36

Jay Cross's Informal Learning

JULY 1, 2009

Expert moderators may vet the accuracy and clarity of information in their domains. Yet other moderators seed discussions to channel conversations in ways that might provide insight to the organization. Furthermore, people throughout the organization will need to share the burden of helping everyone learn.

Skills 40

Skills Wiki LearnTrends Attitudes 40

Jay Cross's Informal Learning

JULY 17, 2010

Chief learning officers consider themselves enlightened if they provide workers with a month of training per year. The butterfly that flaps its wings in the Amazon is perhaps the catalyst for Hurricane Katrina. An algorithm might give birth to the 17th most valuable company on the Fortune 500.

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Knowledge Worker Flash Internet Engineering 43